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How to identify and validate CIs created via Discovery?

We are implementing Discovery for the first time and were quite surprised (and impressed, and overwhelmed) by the amount of information that Discovery was able to pull in.  For example: Running a quick discovery on 1 windows server alone created 68 C...

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Nia McCash by Mega Sage
  • 4216 Views
  • 12 replies
  • 1 helpfuls

AWS discovery is not discovering any VM's

Hello, AWS discovery is not discovering any VM's. I did apply workaround mentioned for PRB1396922 but dint help. What could be the reason. PS I am suing this option to discover the VM's

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Nik Amy by Tera Contributor
  • 5016 Views
  • 6 replies
  • 0 helpfuls

Creation of Metric with Script Calculation ?

Hi Guys,  I would like to create a Metric to capture the "Assigned To" field changes. My requirement is to capture the field changes only for a specific group. When the "Assigned To" of an incident changes for the particular group, then it should be ...

Mathews1 by Tera Contributor
  • 12010 Views
  • 19 replies
  • 2 helpfuls

Resolved! How Discovery populating CMDB Data?

Hi Teammates, Am new to ITOM, i want clear information how & from where the Data populate in CMDB by Discovery, using Datasource(Transform map) Data is populating using Excell sheet, Manual entry can be possible through form, but how Using discovery ...

sainath3 by Giga Guru
  • 5848 Views
  • 5 replies
  • 6 helpfuls

Serial number discovery on stacked switches

I am getting inconsistent results when discovering stacked switches.  The serial number is getting discovered on some of the slaves but is blank on the Master switch.  Any ideas how I can get discovery to retrieve the serial number on the master? Tha...

rerose by Tera Contributor
  • 2340 Views
  • 2 replies
  • 1 helpfuls

Resolved! Discovery Cisco WAP

I have got the requirement to discover Cisco Aironet Wireless Access Point , the vendor has provided me with the MIB and OIDs.  The discovery what we are planning is to do from Wireless Controllers. I have uploaded the MIB and now configuring the SNM...

Ragav4 by Tera Contributor
  • 6263 Views
  • 18 replies
  • 1 helpfuls

Resolved! Discovery of MSSQL Database Instances

I am new to discovery. Below looks like a credential issue, but I am wondering if I do not have the right problem. I have run discovery in my environment. I find the host machine and the software that is running on that host machine. I find MSSQL Ser...

syddent by Kilo Contributor
  • 9642 Views
  • 12 replies
  • 3 helpfuls

VMware vCloud Director

Our provider requires us to use the VMware vCloud Director interfaces as described here.The VMware interfaces as suggested in the ServiceNow Docs, more specifically described at Requirements for VMware Cloud, are prohibited.Does anyone have experienc...

hps by Tera Contributor
  • 5664 Views
  • 7 replies
  • 0 helpfuls

Resolved! Event Mgmt Dashboard

I am setting up Event Mgmt on my dev instance. I have got the plugin activated. When I go to Event Mgmt > Dashoard to see the Service Dashboard it's showing a different one. I am looking for this :   But what I see is this:

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VulcanLogic by Tera Contributor
  • 3718 Views
  • 6 replies
  • 1 helpfuls

Resolved! Has anyone built a CMDB without the use of Discovery?

If you have, what are some of the issues that you've run into? Are all of your entries does manually, or are they imported? I'm looking at introducing CMDB to my organization, but Discovery may not be in the budget for this year. Would it better to w...

Resolved! Discovery Roles.

Hi,Is there a Discovery Role available/ or configurable in SNOW which only allows "read only" access to the user which means no creation, update or deletion should be allowed to this role.    Please share available docs. related to this setup.   Than...

Clean-up Automation Error Message

All, My company is working with the Discovery Home and looking into the errors. However, our list of errors in the Automation Error Message ('automation_error_msg') table regarding unexpected errors is currently over 50,000 records.After some further...