I need help understanding how to use Data Precedence Rules. NOTE, I do NOT want to use Data Reconciliation Rules unless it's necessary as a tiebreaker. When I configure the rules in the case study below, the lower priority Discovery Source still is a...
Hello,I want to have a record producer name to map to particular field in my incident / request / change table.For that I want to take advantage of Script functionality available with Record Producer. however, with the help of producer. (producer dot...
We have setup External Credentials to use CyberArk and have verified all communication ports between the MID server and our Cyberark instance are open. We have followed all the documentation steps and are at the point of creating the credential reco...
Hi - I have a subflow which creates incidents. I wanted to swap one action for another to handle parsing differently. the action TESTS fine - no errors, lovely output. I replaced the old action with the new action and am half-stumped on the val...
When logged in as a user with the sm_app_owner role and navigate to the service map view of an application service I can see a feature to submit a questionnaire. What is the business process for this?What all happens in the backend and are there any...
Hey recently while discovering on a windows server there was a problem of carbon black agent restricting executing of few scripts which were being run using our service account(Windows Servicenow) during the scanning of the machine the below are th...
I'm getting this error message when I try to [Test Account]. I've also attached the log file. I've gotten past this step with other accounts but this is the one I need to be using. Any suggestions? I'm meeting with my Azure counterpart tomorrow.
Hi Team, We have few Cisco Appliance in our environment. We ran the Discovery using SNMP for these devices. Discovery is completed with few errors. I can also see entry in CMDB table for this device but its not a clean discovery. Error-Not exploring ...
Hello all. I'm trying to set properly the Discovery by tags related to Azure CIs and need to understand how the cmdb_key_value table is populated. Mainly I think that Discovery does it because the 'Created by' for each element on this table is my Dis...
Currently we use the existing SCCM 2016 Integration spoke for a daily import of certain workstation records to the CMDB. With Paris, our good friends have released the Service Graph connector series, which clearly includes a new module for SCCM. I am...
Hi All I want to change the form design of an incident in a development instance.However, when I open the form design screen, it is grayed out and I cannot edit it.I tried changing the application to global, but that did not solve the problem.Please ...
Hello, Can we install MID server on Linux server as a non-root user?
I want to discover the following Database classes: Database InstanceDB2 InstanceMS SQL DataBaseMS SQL ServerMSFT SQL CatalogMSFT SQL InstanceMySQL InstanceOracle Instance I need the following information: 1. Which ports are needed for this discovery?...
Hi All, I have a need to assess our current Discovery Schedule as they have not been properly maintained over the years. I'd like to export the current schedules along with their IP Ranges, Lists and Exclusions. This does not seem possible via repo...
Hello All, We have a REST step in our action that makes a POST call and comes back with a response. We are trying to configure some error handling immediately after the REST step in the form of a simple script. If the status code is 200, the script s...