It's very important to us that the FQDN is used as the "name" for our CIs. For our purposes, the best source for hostnames in our environment is by far DNS, so trusting other sources such as SSH or WMI will not help. Setting the value of the "Include...
I can't find anywhere on the Forums or the wiki that show how to do this.I don't think it's very time efficient for me to crawl through all of the Unclassified devices and manually add the OIDs for each of them. We do not want to extend Service-Now e...
Hi, What is the difference between "problem_ coordinator" and "itil"? I couldn't find the details when I checked the product documentation. What can "problem_ coordinator" do and "itil" can't? Best Regards,
Hello I am discovering a IP switch. When I scan it individually, it scans successfully. But that device gets scanned as part of Discovery schedule where some 100 IPs are added in the range, then it says "SNMP probe timed out. Target is either unreach...
if you are using an advanced script in a catalog task.. how do you insert a line break?for exampletask.description = 'This is line one';task.description = task.description + 'what code goes here' + 'This is line two';
We currently have a number of monitoring tools feeding into SN (PRTG, Dynatrace ...). We are looking for a way to delay the creation of an alert ticket for xx amount of time to make sure that the monitoring tool does not send an all clear response. ...
I have built and successfully executed a REST Action that pulls server data from an external application (CloudCheckr). While I could build an action to parse the JSON that is being returned, it seems like a better approach would be to use a Data Str...
HI Team, I have the whole thread regarding retrieval for registry keys for discovery and really got resolved and got the value needed. I am trying to get another key same way as I did yesterday Get Last Logged On User from Windows Registry but this ...
On the Network equipment class there is a field called "type" that shows a dropdown for router and switch, but there are classes for router and switch. Which one does discovery use? Can it use all three and if so will it set that dropdown?Will t...
We are in the process of a CMDB project we've hit a bit of a stumbling block. Initially when looking at the sample data in CMDB, we envisioned that our homegrown applications would be entered as Business Services and then tied to their various CI's...
DNS Name .(empty) these entries are created under the name "DNS Name" The creation date is random. First creation date 13-01-2020 22:35:06 Last creation date 07-09-2020 01:25:23 Has someone seen this beheavure How can I solve this issu...
Can we discover firewalls, certificates and appliances using servicenow OOB discovery..?
Good afternoon. I have large spreadsheet to import to the cmdb_ci_printer table and the spreadsheet contains a column of many different models as show below: I have most of these models already in my instance in the hardware model table (cmdb_har...
Okay so i have seen this question asked plenty of times. The export to xml in workflow versions does not output any activities for me. Its just an XML of the form. I am looking for the ability to actually export the workflow with all of its activit...
Hi All, I am trying to run discovery to map an application, however getting the following error when running Quick Discovery. Failed Exploring CI Pattern, Pattern name: Windows OS - Servers, To Check Pattern Log Press Here. On checking the Pattern Lo...
