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Hello All, I am facing two issues, if anyone can help it very much appreciated: Issue 1) My first requirement is Primary alert should be converted into Incident and if any secondary alerts comes it shouldn't create an incident. I created a Alert Acti...
I am pretty new to ServiceNow so bear with me. I have an instance running Calgary. What I am trying to do, is to bcc all outbound emails and notifications from our instance to a certain email address, so I am testing it on our DEV instance. Correct...
Hi , I am currently using HELSINKI version .As per my requirement I am using Multiple choice type variable which has two options "greater than 5" and " less than 5" for the first option "greater than 5" I have to show all the related followin...
Hi everybody, My customer wishing to authenticate against a data center REST API end-point with OAuth2.0. Ideally it would like to use the mid server to OAuth authenticate and transfert REST messages to the end point. In the Outbound Rest API Call do...
I just left a Major Incident call where I was notified that a process (find.exe "sybase") was running on 2 Windows Servers in a pair, that were initiated by the Elevated Privilege (Domain Admin) account used for Discovery and Service Mapping. I had b...
We are configuring the Cloud Management subscription to utilize our Azure subscriptions. I have configured the Service Principal and the required credentials. My question is related to the MID server in use of discovery of the Azure resources. ...
So I have this friend from the Great White North who wanted to only capture printers in their environment. She had attempted to set up a behavior that used an SNMP/DNS functionality (since of course we gather printer metrics from SNMP). Well the prob...
Hello, 1. Assuming there is 1 mid server and a total of 1200 to be scanned, can I create multiple 'Discovery IP Ranges' in a single Discovery Schedule <or> split the IP's into multiple Discovery Schedules. 2. Assuming there are 5K devices, 1 mid ser...
Hello All, I would like a way to update the CI of the windows server whether the VM instance for this server shows Off/On/Paused. This will help me to easily know why certain CI's are not being updated through daily discovery. We currently use the...
Hello All, I have a query, during a discovery of a IP switch I faced a CI Identification error. The error is defined as follows, can someone please help on this urgently? "Found duplicate records in table [cmdb_ci_hardware] using fields [name],To...
All, Is there an easy way to just get the parent table of a current table? I have an array of model categories - cmdb_ci_win_server, cmdb_ci_linux_server and cmdb_ci_server. In this scenario, cmdb_ci_server is the parent of both the other model categ...
Hello, When some devices have multiple IP address, each time the device is discovered, IP address is changing. I see that by default the property 'glide.discovery.enforce_ip_sync' is TRUE. I dont understand why SerivceNow has made it TRUE as default ...
We have set the property WMI is trusted host name source: to True. But in the discovery logs for some hosts we are seeing the following error; TrustedHosts on MID server host does not include the target host, FQDN cannot be determined via reverse D...
Hello All, I am trying to Create Notification from SNOW Simulator. When I try to submit I get message : "This notification will not be generated as configured. Select a value for Insert or Update before submitting.". Can someone help me on this ...
Hi All, I want to understand the functionality of completeness of CMDB health dashboard.When I checked in base configuration table (cmdb) ,there is no mandatory field .Do i need to make fields mandatory in Base configuration table .If yes then which ...