Hello!! Discovery creates only oracle instances (cmdb_ci_db_ora_instance) CIs, not the dababase server itself (cmdb_ci_database). I come from BMC discovery wotld where both were created with a relationship (a database server may serve several db inst...
I've been tasked to build a report of all users that DON'T have an asset or CI assigned to them. Out of ServiceNow I would export my user table, and my asset table and using a VLOOKUP I would come up with a list of users without an asset. My firs...
I've a function called isApprovalMine() which I want to debug. This function is used in an UI Actions' condition field as below:-(current.approval == 'requested' || current.approval == 'rejected' || current.approval == 'open' || current.approval == '...
Hello All, When I am trying to discover windows server, I am getting below error: Active, couldn't classify: No WMI connec Can someone please help me to fix this issue. Below is the input payload <results probe_time="48417" result_code="2"> <resul...
Weird issue happening when trying to discover a network device using a schedule. The schedule has no behaviors and no other restrictions. Both the schedule and quick discovery are using the same MID server. We have a schedule of 118 IP address, many...
Hello, I'm seeing Hyper-V and Windows Servers creating duplicates of each other. I'm considering using unique identifier entries on the Hyper-V server class to look at servers table but then I believe new Hyper-V servers would not be created if a W...
I have created one mid web service event listener context in my instance. Below is the snapshot of its configuration. In that i have also configured my mid web server extension which will push the events into servicenow, below is the attachment. And ...
I have several windows servers on a subnet. All but one are Discovered properly. One fails. from Discovery logs: Failed to access target system. Please check credentials and firewall settings on the target system to ensure accessibility: Access is...
Hey guys, Just wondering if we can run TELNET from the MID server? I created a couple of records in the ECC queue and it works fine, but telnet is failing. The idea is to read the data returned by the telnet command via a sensor.
Hello, I am using the ITOM guided setup and am experiencing an issue on our server (Windows Server 2016) when installing the MID server. I am logged in as the mid.server user and have local admin permissions. The mid.server user is also has the mid_s...
Hi , I have created a playbook that raises a change. But I already have a standardized change template. How can I raise a standard change (from standard catalog) ? Or Is it possible to schedule a change (a standard change) so it gets raised every mo...
When I tried to discover printers,not all information of printers being populated in table.For almost 80% printers Manfacture id and model id has not been discovered. We tried attaching MIB files of respective manfacturers and run the discovery but s...
HI, I'm looking for advice on optimizing our Discovery schedules. Right now, my company is setup with two discovery schedules per day, 12am, 12pm, both two hour max run time. Both schedules contain the same 65 range sets. I'm pretty new to the compan...
I've got an odd one here. Our Network Switch Discovery Pattern is unchanged, still in its OOB state. I believe that's worth mentioning up front. Now, what's happening is the Network Switch pattern is running and picking up Serial Numbers from both t...
I am beginning to test New York along with the newer Pattern Discovery method. Everything seems to be working as it should, but I cannot figure out how to change the serial number type that is being plugged into the computer record. I've tried a f...