ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Azure "New Metric Alerts" as an Event Source

Hi.  We're currently in Kingston but about to upgrade to Madrid. So i'll ask this question from a Madrid perspective. Our Azure Dev Ops team is helping me implement Web Hooks from Azure to ServiceNow, We set a few up already for the "classic Metric A...

J0pesh by Kilo Contributor
  • 2699 Views
  • 10 replies
  • 1 helpfuls

Discovery and domain controllers or lack there of

Going by this page https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/discovery/reference/r-ActiveDirectory.html   It states: Discovery creates or updates a CMDB record when it detects a running instance of Active Direc...

steve_mc by Tera Contributor
  • 2917 Views
  • 5 replies
  • 2 helpfuls

How to find if user exists in LDAP

Hello guys, I have designed a catalog item with two variables. User Name (type: string) and Password (type: password) I have attached a workflow and using custom activity to reset a password for the user selected. If i enter a user which is not exist...

Indup by Tera Expert
  • 3030 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to check in a client-script is a field value = "--None--"

Hi If a new Linux or Windows Server is added, they have default values for the field Status = InstalledOperational Status = Non-Operational For users with the Role "ecmdb_admin" I wouldlike to change this in: Status = On OrderOperational Status = Ord...

Wim2 by Kilo Expert
  • 2370 Views
  • 6 replies
  • 1 helpfuls

How to get events converted into alerts

Hi All,   I m a beginner in ServiceNow. My initial task is to understand how does event management works in ServiceNow.   I need to create incidents automatically from events & alerts. Can anyone of you help me in getting to know how does an event ru...

tiwariak by Tera Contributor
  • 4146 Views
  • 3 replies
  • 0 helpfuls

Resolved! Switch user within a pattern?

I'm creating a pattern for Oracle Database Catalogs and I have a user account that's running Discovery (disco-user). This user however can not access such as Catalot name. That information is available for the user oracle-user. My question is, if it'...

Running a command on linux under sudo -u

In discovering Oracle instances on Linux servers, read permission is required to read the configuration files and run permission is required to run {ORA_HOME}/bin/lsnrctl. Our security folks want to accomplish this by granting our discovery account t...

nancycarden by Kilo Contributor
  • 2303 Views
  • 13 replies
  • 1 helpfuls

CMDB Identification Error: Found invalid sys_id in payload. No record with sys_id [XXXXXXXXXX] exist in table [cmdb_ci_server] or is a duplicate record with [duplicate_of] field set to a master CI

 I am trying to discover is HP c7000 OA Module (should be classified as server) and the ports open for device are 443 (https), 161(SNMP) and 22 (ssh) and 80(http). Our instance is on Orlando and I am getting the error "CMDB Identification Error: Foun...

Copying Attachments from Parent to Child

Hello all, I have a question on how to get all of the parent attachments onto the child automatically.  I currently have made a Business rule on the Parent table.     I feel like there is something obvious that I am missing.  Any help is appreciate...

find_real_file.png find_real_file.png
htank66 by Kilo Contributor
  • 4336 Views
  • 17 replies
  • 3 helpfuls

Identification Engine error during payload processing

Hi, I am building payload in JSON format and trying to process it using Identification engine rule. For some of the payload items the engine is failing and in the logs i could see the below error message.  identification_engine : Error occured during...

Sandeep47 by Kilo Contributor
  • 1639 Views
  • 3 replies
  • 0 helpfuls