[Kingston] When the Install Status of a CI is updated (for example, to Installed or Retired), the State attribute of the corresponding Asset record is not synchronized (for example, to In Use or Retired) even though this synchronization is configure...
Hi,I've noticed there is an out-of-the-box CI "Personal Computer". How can I make sure laptops and desktops are not being discovered?Will they automatically be classified as Personal Computers?I need to run discovery and I don't want them to be disco...
Hi Everyone, In my current environment, we have noticed that WAP devices are classified as IP switches and polled to IP Switch [cmdb_ci_ip_switch] table. They should ideally be polled to Wireless Access Point [cmdb_ci_wap_network]. 1. is changing th...
Hi everyone, I have created one on-call schedule which has shift,roster,schedules and member. but when i moved that to other instance its facing below issues- primary and secondary user info is not visible in the card view and overview. but its visib...
Hello All, I am getting an error as shown in attachment when I try to deploy a VM using CFT template. The same template is working fine in AWS console when I checked. Please help me on this. Thank you, Christy
Hi there, is there a way to use a particular MID server for my cloud discovery through service accounts. i have multiple domain and multiple MIDs with cloud management, ALL and other capabilities added, so when i hit discovery on cloud schedules it t...
Hi, Could anyone help on steps for integrating Open Text with ServiceNow? Thanks, Sam
we have some data corruption (duplicate server, one is "server" and one is "linux server") and want to delete the CI's and start fresh. Receiving the following message(s): Error MessageDelete of xxxxxx not allowed because of a reference in record I...
Hi, I've just built a new mid server in our AWS cloud and tried to discover cloud. When I click on Refresh Member Accounts I get this error: The pattern log looks like this: The pattern log text is below. I've verified that the IAM credentials I hav...
I am creating MID Server script files for all of my PowerShell activities because they are supposed to automatically sync between all MID servers. I create the script file in the Dev instance, in an update set, and it is automatically synced to all m...
Hello all. To calculate the ITOM licenses that I have I created a report that catches all the elements that my license cover. Additionally, I checked the ITOM License Report available in the ServiceNow tool. I see that the amount doesn't match. I che...
Hello Experts , Apart from servers, In CMDB table what all we consider as a node ??? and what is exact definition of a node ?? Thanks in advance
Hi Everyone, I would like to know how the subscription for IT Service Management Professional - Unrestricted User v2 calculated. And is it possible to run it on demand? The Last calculated was on a while ago and I have done some clean-up of inactiv...
Hi Experts, Latest discovered CI's status is not getting change from absent to installed. How to debug this issue ?
Dear Community, as I haven't found the clear answer to the question, decided to raise it again here. After I complete the WMI Discovery for Windows Servers, I've got server CIs created together with multiple related CIs. All the CIs are populated wit...
