We are in the process of a CMDB project we've hit a bit of a stumbling block. Initially when looking at the sample data in CMDB, we envisioned that our homegrown applications would be entered as Business Services and then tied to their various CI's...
DNS Name .(empty) these entries are created under the name "DNS Name" The creation date is random. First creation date 13-01-2020 22:35:06 Last creation date 07-09-2020 01:25:23 Has someone seen this beheavure How can I solve this issu...
Can we discover firewalls, certificates and appliances using servicenow OOB discovery..?
Good afternoon. I have large spreadsheet to import to the cmdb_ci_printer table and the spreadsheet contains a column of many different models as show below: I have most of these models already in my instance in the hardware model table (cmdb_har...
Hi guys, i am trying to pass catalog item variable (u_user_id) in run script to call REST API. The variable should be used by REST API to execute next build job in jenkins. When ever we are running the workflow, jenkins is showing empty value in the...
Okay so i have seen this question asked plenty of times. The export to xml in workflow versions does not output any activities for me. Its just an XML of the form. I am looking for the ability to actually export the workflow with all of its activit...
Hi All, I am trying to run discovery to map an application, however getting the following error when running Quick Discovery. Failed Exploring CI Pattern, Pattern name: Windows OS - Servers, To Check Pattern Log Press Here. On checking the Pattern Lo...
Hi Experts, Currently customer is using Orlando release and have CMDB dashboard in the environment so we have noticed in the CMDB view that there is one message "Failure Threshold Reached" for duplicate correctness metrics. Please find below snap for...
We are looking to grant users read only access to the CMDB data tables and associated portals. These users need write access to service request and other applications within ServiceNow. What is the best way to implement these permissions and expose t...
Dear Team, I'm new to this community and trying to automate one task using powershell. Tried checking in the community for my requirement but couldn't find any. My requirement is From Cmdb_ci_computer table get the computer names starting with the na...
Hello Experts, At present in our instance some of the out of the band devices having description "Cisco Integrated Management Controller" are being discovered as IP Switches by discovery. And it is working fine for Dell and HP but not for Cisco. Any ...
Hello Community, Not using Cloud Management Plugin. We have only ServiceNow Discovery. What data collected for below both IaaS and PaaS -Azure PaaS (Is it Service Principal credential needed) -Azure IaaS (Is it Service Principal credential needed) ...
I have been asked by the Service Coordinator to create a report that shows the total number times a Service Desk person has updated an Incident or a request. Any ideas or suggestion how I would go about doing that? Would I use the audit table? ...
Hi, I am trying to delete the entry points created in cmdb_ci_endpoint table. We are trying to move our service mapping data to other instance, In that process, we know that entry points are not captured in update sets. So, we tried to export xml a...
Hello ITOM community, I am looking for some guidance around how to represent backup, retention, and disaster recovery information in the CMDB. We have not yet implemented Discovery. Right now, we have been leveraging the Application and Business Appl...
