Beyond the basic flow shown in documentation, does anyone have a details list / diagram of the steps and Event goes through to become an Alert? Using London, I'm trying to set the Alert Short Description to be something different than the Description...
What role is required to view related items on a CI?
Hi. We're currently in Kingston but about to upgrade to Madrid. So i'll ask this question from a Madrid perspective. Our Azure Dev Ops team is helping me implement Web Hooks from Azure to ServiceNow, We set a few up already for the "classic Metric A...
In my custom pattern I need to run a script file on a Linux server. The file gets uploaded in my pattern via MID-server but the file needs to be executed as user_x. But I just found out that I can't switch user using sudo su user_x command and that I...
We are busy deploying Rubrik devices and have attempted to discover them. The Shazzam probe tells us port 22 is open, and the device runs Ubuntu. But we cannot seem to get any SSH credential to work that will allow to explore the device further. Anyb...
Going by this page https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/discovery/reference/r-ActiveDirectory.html It states: Discovery creates or updates a CMDB record when it detects a running instance of Active Direc...
Hello guys, I have designed a catalog item with two variables. User Name (type: string) and Password (type: password) I have attached a workflow and using custom activity to reset a password for the user selected. If i enter a user which is not exist...
Hi If a new Linux or Windows Server is added, they have default values for the field Status = InstalledOperational Status = Non-Operational For users with the Role "ecmdb_admin" I wouldlike to change this in: Status = On OrderOperational Status = Ord...
Hi All, I m a beginner in ServiceNow. My initial task is to understand how does event management works in ServiceNow. I need to create incidents automatically from events & alerts. Can anyone of you help me in getting to know how does an event ru...
I'm creating a pattern for Oracle Database Catalogs and I have a user account that's running Discovery (disco-user). This user however can not access such as Catalot name. That information is available for the user oracle-user. My question is, if it'...
In discovering Oracle instances on Linux servers, read permission is required to read the configuration files and run permission is required to run {ORA_HOME}/bin/lsnrctl. Our security folks want to accomplish this by granting our discovery account t...
I am trying to discover is HP c7000 OA Module (should be classified as server) and the ports open for device are 443 (https), 161(SNMP) and 22 (ssh) and 80(http). Our instance is on Orlando and I am getting the error "CMDB Identification Error: Foun...
Hello Community, SCCM integration with ServiceNow there are colaecse fields in Transform Maps i know. But what minimum fields does it look to conclude that should be a new CI record or to update the existing record? Is it only SERIAL NUMBER or combin...
Hello all, I have a question on how to get all of the parent attachments onto the child automatically. I currently have made a Business rule on the Parent table. I feel like there is something obvious that I am missing. Any help is appreciate...
Hi, I am building payload in JSON format and trying to process it using Identification engine rule. For some of the payload items the engine is failing and in the logs i could see the below error message. identification_engine : Error occured during...
