Hi all, several of my technicians have requested a feature that would allow them to set a signature that would appear automatically when they update Incidents. We had this functionality in our old ticketing system and our people like to have a friend...
Have 3 queries - PLEASE HELP !! 1. We have created Alert correlation rule for classifying Primary and secondary alerts.But in our case, Both Primary and Secondary alerts are fetched from the monitoring tool at the same time. So even before incident i...
we have a requirement to gather approvals for all managers up to a certain point.I have tried creating an IF -> Approval User loop in the workflow, but I've noticed two things. 1) the if statement isn't working after the first check, and 2) the appro...
Hi All, I recently reviewed the OOB "Network Switch" infrastructure pattern to get some inspiration for how I might expand some of my companies custom network appliance patterns. When exploring this pattern I noticed that there are a number of tempor...
Do you how to do discovery for a Juniper stacked switches since the member switches have dynamic IPs?
How are these fields best utilised? I notice on the Self Service side, only the AC field is present, so am assuming best practice is for this field to be used by the User, and the Work Notes field to be used by IT. Anyone use these differently? I not...
Hello, Is there a way to backup the sys_user table before a mass update? We can clone the instance but if we need to restore the instance we lose incident data that was created. Any ideas are welcome.
We are trying to populate support group field from ServiceNow discovery. We have a sheet with IP subnets, location, BU & support group. We need to populate location(I know that we can use location attribute in discovery schedule), BU(custom attribute...
we are facing issue with pattern do any one face similar issue logs discovery : Failed Exploring CI Pattern, Pattern name: Linux Server, To Check Pattern Log Press Here where Ecc gets :Found duplicate records in table [cmdb_ci_nas_file_system] using...
How do you model your organizations Office 365 instance, or other Software As A Service applications in the Enterprise CMDB?The default fields on the CMDB_CI_APPL table don't really seem to let you show the differences between and report on applicati...
We're currently trying to quickly populate our asset records through discovery and we hit a snag when it comes to Cisco stacked switches; discovery only finds the primary switch but we'd like to discover all members of the stack.I found on share the ...
What is the use of SNMP OID Classifications if discovery discoveres manufacturer and model? Can anyone please let me know about this? @Onkar Pandav @Dave Hertel @Andrew Westervelt
Which table should be used in cmdb_ci for "Tape Library" ? I have checked the instance but now able to find the table reladed to "Tape Library"
Hi, We want to discover our HPE C7000 Enclosures but our system guys will not activate SNMP. No great shakes as there is currently no Pattern for this discovery, just an old Probe that hasn't been touched for a while. We've been told that all the inf...
Our company is running a highly virtualized environment using VMware. Our virtualization team wants to create change requests and pick the primary CI as a VxRail instance. However, we are unable to find any object in CMDB (even under the vCenter inst...
