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How to fix duplicate records in CMDB

Hi Team, Scenario -: I have added manually (bulk upload through transform map script) some of the servers to the respective CMDB server class (mostly Linux and Windows). After some days once the ACL and firewall got fixed on my discovery network, my ...

Amit39 by Kilo Expert
  • 6361 Views
  • 5 replies
  • 3 helpfuls

Resolved! WMI Access Denied for Discovery

When running Discovery we are receiving Permission denied errors from all Windows server for the WMI Runner. When logged in to the Mid Server itself we are able to perform WMIC commands, using the same account used for Discovery, and are able to pull...

Rich Platt1 by Kilo Contributor
  • 3451 Views
  • 4 replies
  • 2 helpfuls

How to dynamically change the severity of an alert

We would like to be able to dynamically change the severity of an alert.  Scenario is we have an event that starts off resulting in a Warning level alert.  Typically for this application that is not an immediately actionable alert.  If however the ap...

aengelsher by Kilo Contributor
  • 1560 Views
  • 1 replies
  • 0 helpfuls

Resolved! Best Practices Question - CI required in incident record

I've worked with several companies and some of them have added the CI field to the incident form as a mandatory attribute. This doesn't seem a good idea to me since many incidents are for generic issues such as password reset, etc. which aren't appli...

Ip switches and discovered relationships to servers.

We are discovering IP Switches but not seeing acquired relationships to servers. Have reviewed all settings in Discovery Properties and Configuration Console and all appear to be correct. Any ideas?

WayneFMM by Kilo Contributor
  • 2464 Views
  • 3 replies
  • 1 helpfuls

Mid Web Server Keystore Certificate Alias location

Hi all, having some issues trying to start the Mid Web Server with a secure connection. The keystore certificate alias seems to be referencing the name of the Keystore … but which directory is it looking for this keystore? Our mid server is using cer...

CoryJ by Tera Guru
  • 2418 Views
  • 3 replies
  • 0 helpfuls

Discovering ssl certificates

Hello,   Is anyone discovering SSL certificates?   We are being tasked with discovering these certificates and I am just wondering if anyone has a discovery pattern they would like to show me.Thanks in advance

steve_sutton by Mega Contributor
  • 4908 Views
  • 2 replies
  • 0 helpfuls

Discovery windows servers failing with the following error

HI Team,   Discovery failing with the below error for the windows device. I don't have any identification rules written  on windows table , but below is the error i'm facing. Identification CI Errors: Identity Rule for table [cmdb_ci_win_server] miss...

suresh90 by Kilo Contributor
  • 1742 Views
  • 2 replies
  • 0 helpfuls

Deleting undiscovered CIs

Hi Guys, Do we have any setting or property in Discovery or anywhere in instance to delete or mark CI as retired if it is not discovered in the last few days?