Hi All, I'm in learning phase. I have newly configured Mid server application in one server. After validated the Mid server application, Status is UP and version is up to date. All the three column(Status, Validate and Version) are in green colour. W...
We got an error for some windows devices as below in the WMIRunner / WML Classify <result><error>Failure(s) with available Windows credentials from the instance.</error><error>The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)</error...
Hi all,We have to implement discovery for our client. Can anyone please suggest the questions which can be asked to our client on discovery?Thanks,Preksha.
Hi All, Missing port information like listening on, connecting to on Linux Servers and getting Error: "sudo: lsof: command not found - Exit status: 1" We have checked the sudo file contains the lsof permission. Any help would be much appreciated. Bes...
I have a large number of these "Manual Endpoint" CIs in my CMDB. They all have the same name "Manual Endpoint" and don't appear on dependency maps. The also all have the discovery source of "Service Watch". These look like junk to me. I have a couple...
Hi Experts, I recently noticed that some CIs doesn't updated by Discovery if the CI hasn't have any change. The fields "Discovery source" and "Most recent discovery" are empty, but CIs was created by Discovery the very first time (Created by = MID Se...
Hello,I'm seeking for guidance,We are using Discovery to get some database servers, the problem/concern we have is that we are getting the instances or listeners (using Oracle as example) related directly to the server (AIX) but we don't see the data...
Hi All,I tried discovery on linux box to discover applications and DB' installed on it.I am getting an error"No shell detected and probe parameter 'allow_unsupported_shells' is set to 'false"Where to check these parameters is set to false or not.
Dear All, 1. Can anyone explain difference between Database instance and database server 2. How database servers are discovered. i know about database instances but database servers i have no clue.
Hello, I am trying to understand the advantages and disadvantages of using Patterns vs Probes for Discovery. Can you please shed some light on this? Also, if patterns are a more preferred way to do Discovery, do we have patterns available as a substi...
Hello everyone,I have a questionWe have related list inamed "Afftected CI" n our change tickets when i am clicking on the edit button in the related listits opening a new page , in that new page i have two filter conditions i need to make one of th...
Hello,I would like to ask here if some of you implemented in SN some custom or some known OOB module/function for requesting roles - access management.Our company is location based and we are looking for solution within our SN instance thru which u...
Hi all, I want to set a rule that aggregates multiple alerts into a single incident. I feel that the following settings are different from the correlation rules, but I would like to know the setting method.There are two rules I want to set,rule1,When...
Hi All, Service Mapping works well with Top-Down Discovery (if the discovery tool is in place to use) to automate the mapping. But, How to do the Service Mapping Manually if no discovery tool? What are the step-by-step procedures to complete Manual s...
Hi folks, First go at getting a MID Server up and running, and really close ! Environment is as follows: SNOW Instance: Personal Dev, Jakarta MID Server: VirtualBox: Windows 2016 Server. Host OS: Windows 10. I followed the ITOM Guided Setup to setup ...
