I've worked with several companies and some of them have added the CI field to the incident form as a mandatory attribute. This doesn't seem a good idea to me since many incidents are for generic issues such as password reset, etc. which aren't appli...
We are discovering IP Switches but not seeing acquired relationships to servers. Have reviewed all settings in Discovery Properties and Configuration Console and all appear to be correct. Any ideas?
Hi all, having some issues trying to start the Mid Web Server with a secure connection. The keystore certificate alias seems to be referencing the name of the Keystore … but which directory is it looking for this keystore? Our mid server is using cer...
Hello All, I am getting "No credential would validate for https://10.xxx.xxx.117/sdk" error while running a Quick Discovery to discover vcenter devices.I tried testing credentials for VMware, but in DEV instance it gives me an authentication failed e...
Hello, Is anyone discovering SSL certificates? We are being tasked with discovering these certificates and I am just wondering if anyone has a discovery pattern they would like to show me.Thanks in advance
How we can handling "Appliances" in your CMDB? what is the best way create New Class As Appliances ?
We are seeing frequent MID server high CPU utilizations due to what appear to be multiple Powershell processes being hung. We are on the London release. What should some of the basic troubleshooting steps be to alleviate this?
HI Team, Discovery failing with the below error for the windows device. I don't have any identification rules written on windows table , but below is the error i'm facing. Identification CI Errors: Identity Rule for table [cmdb_ci_win_server] miss...
Hi There, I am trying to write a regular expression in the event rule Transform section. I am getting extra characters in FQDN and i am trying to remove them. The example strings are : abcd-asm.vdcunix.local abcdasm.vdcunix.local i am trying to remov...
Hi Guys, Do we have any setting or property in Discovery or anywhere in instance to delete or mark CI as retired if it is not discovered in the last few days?
Has anyone been able to run reports against the Journal fields in ServiceNow?
When we tried moving update set from Dev to Test, Updates which are supposed to be captured on Flow Designer actions are not captured as expected. Example: We have created an action in flow designer with some input and output values as referred below...
Hello all, I hope you can help with the question below. We have recently deployed and activated the our ServiceNow New York instances and are starting to populate the CMDB using the ServiceNow discovery capabilities. We have been monitoring and basel...
Hi All, The documentation [https://docs.servicenow.com/bundle/london-servicenow-platform/page/product/mid-server/task/t_InstallAMIDServerOnLinux.html ] to enable the MID Server to restart automatically is the init.d method: 17. To configure the MID S...
HiI am trying to find a good solution to updating the CMDB with vCenter CI's.Obviously a near realtime vCenter cmdb update solution is perfect as introduced in the following appealing video (links to 12:15 min/sec)Ask the Expert : Real-Time CMDB with...
