Hello everyone, We have created a pattern extension for routers to make some customization. Basically we are trying to get the description from the device's interfaces and populate the field "short_description" in table "dscy_router_interface". Since...
I've implemented the SCCM integration in our development environment (com.snc.integration.sccm2016). My intention is for SCCM to serve as the authoritative source for the devices it covers, supplemented by ServiceNow Discovery where there is not a co...
Hello to all, I need to populate the cmdb_datasource_last_update table when a Computer is created by SCCM integration, since not populating this table (cmdb_datasource_last_update), the rules of Datasource Precedence and Reconciliation Definitions do...
Hi, We are currently planning on using de-duplication module but we have an issue with correlation id being at the top of the identification rules on hardware table. Is it okay to remove/deactivate correlation id as top rule on hardware? I have never...
Hello Community! I have previously written many custom Probes using sudo in the Probe Parameter script without any issue, but it seems that I can no longer do that without getting a "Permission Denied" message from the server. The previous Probes ...
I am doing service map/application service discovery and encounter a strange issue, where I am expecting to see Jboss or tomcat pattern got triggered. But it ended up in "general application" pattern. I checked the discovery log, the "commandLine" a...
Is this possible to do using the API?We have a service that can create tickets for us but I would like to be able to determine if the assignment group being used exists or not before trying to submit the ticket.we are using C# to make the API calls.
How to find if downstream and upstream relationships of a CI is right or not. And currently there are CIs for which downstream Relationships contain same switches for all objects across the Globe. How to find the root cause of this? Thanks in advance...
Hi Team, how to resolve this error "XXXX. HSRP VIP, Aborting Discovery" error, I seeing this under Discovery Home Page under configuration error.
We are starting to get more traction from the infrastructure teams in managing their inventory solely in CMDB and define/follow an inventory process. On the network side I've had to create some SNMP classifiers and OID entries to properly classify ...
Hi All, I have created custom class ESX Cluster(u_cmdb_ci_esx_cluster) which extends OOB Cluster(cmdb_ci_cluster).I have cretaed Relationship ESX Cluster(u_cmdb_ci_esx_cluster) is parent and ESX Server (cmdb_ci_esx_server) is child this OOB class. ...
Using the REST API, I can retrieve GET the Affected CIs 'affected_cis_view' table https://devxxxxx.service-now.com/api/now/table/affected_cis_view However, how can I create POST new Affected CI entry in the table? Using Create in the usual manner cau...
I am curious is there a way to remote into a customer/client computer through Service Now?
Hello Community, I am reaching out to your experience and guidance on this matter. I have done multiple ITOM implementation, but I have a scenario here that Discovery and Service Mapping cannot be implemented (internal reasons). Can I really emplemen...
Hi,In my developer instance running latest Kingston patch I'm testing scanning an Eaton 9PX 2000i RT 2U UPS using snmpv3. Discovery is able to read several parameters, but since it is not ootb able to set the Manufacturer + Model it seems I have to a...
