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Resolved! Discovery setting CIs as Absent. What's the process behind?

I need to understand if as part of the OOTB Discovery process when a CI that was previously discovered does not get discovered again the system changes the status to "Absent"   Is that something done OOTB or I might need to create my own logic for ge...

mdavis933 by Mega Expert
  • 3877 Views
  • 3 replies
  • 2 helpfuls

Service Mapping License

Hi, I have a general question about service mapping licenses. Currently how a service mapping is licensed ? per entry point  or  per service or per node -Giri

Discovering IP Phones (Avaya)

Hello, Has anyone had success discovering IP phones? Specifically Avaya IP Phones. I have searched all over and have found that I need to create a new probe, sensor, and classifier but no info on how they need to be configured.

ZGauss by Tera Expert
  • 2101 Views
  • 3 replies
  • 2 helpfuls

Resolved! Which Class? Cisco UCS Blade vs. ESX Server Class

We have a team that runs ESX on UCS blades. What is the recommended class for these? Cisco UCS Blade or ESX Server? Are there discovery implications to factor in when choosing to class?

munwong by Mega Expert
  • 2006 Views
  • 4 replies
  • 2 helpfuls

Resolved! Related list for CI to show incidents related to a CI

I am looking for a way to build a related list to use in the CMDB_CI that will show incidents related to that CI, I have built one but it shows every Incident in the system, any thoughts on the script?  JJ

Jeffce by Tera Expert
  • 3231 Views
  • 6 replies
  • 1 helpfuls

Identification Simulation

The Identification Simulation documentation specifies that the 'ITIL' role is required.    It appears that is technically correct, as the menu option allows an ITIL user to bring up the window.   But if a simulation is executed by a non-admin user, t...

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