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Resolved! AWS Discovery : Discovers only Data Base

Hi There I recently started discovering our AWS cloud. We applied IAM policy which is attached here. After the discovery, i can see only the Databases in the discovered data center (only 1 data center shows these DB resources) and it does not discove...

Synchronize the pattern with the Mid Servers and try again

I upgraded developer instance last night to Jakarta and am running a test Oracle DB discovery (UNIX) and receiving the following error:Discovery using patterns could not be executed due to missing pattern Oracle DB On Unix Pattern. Synchronize the pa...

david74 by Kilo Contributor
  • 2914 Views
  • 7 replies
  • 1 helpfuls

Discovery probes and classifiers for IBM mainframes.

i'm new to servicenow and our environment include couple of IBM mainframes, we are trying to discover them using the snmp protocol and default probes and never successful, every time i run the discovery it gives me "active and couldn't classify ", ca...

SCOM Integration with Service Now

I am in the process of integrating Event management with SCOM and currently in Istanbul version.   We have successfully established the connection between SCOM and Service Now. However, there are no events coming in the Event module of Service Now ye...

Resolved! Understanding Discovery Home

On Discovery Home, while I've read the London doc, have a few questions on understanding the numbers I'm seeing. Under "Targeted IPs" there is a number associated with "Alive".  If I add "Discovered Devices" plus "Unidentified IPs", should that equal...

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David77 by Giga Guru
  • 1521 Views
  • 2 replies
  • 1 helpfuls

Resolved! Check role assignments inside a workflow.

I am trying to setup an IF statement in a workflow to check if a user has an ITIL role applied to their user account. every time I run the statement it returns no even though the name_ref field contains a user with the ITIL roleI am getting the users...

NeilH2 by Giga Guru
  • 3768 Views
  • 9 replies
  • 1 helpfuls

What table is the Service Mapping DIscovery Logs kept in.

So after creating the Application Service (entry point, hit Run Discovery) and now I have a Service Map. Go to a CI right click the down arrow and select "Show DIscovery Log". Where is this log kept in ServiceNow. I have found where the pattern based...

DuaneNMore by Kilo Guru
  • 2803 Views
  • 3 replies
  • 0 helpfuls

How would I auto-close a task?

We have a business requirement to create a catalog item that will be used to report on changes made outside of service now. The group will submit the catalog item, and the task should be created and then automatically close. Could anyone give me some...

Blair5 by Tera Guru
  • 3225 Views
  • 4 replies
  • 4 helpfuls

Resolved! Question on recommended number of MID servers to start with

Hi Service Mapping - Discovery experts.   Question: MID Server setup: if you have CIs in four different data centers spread through different geographical locations would you start with one (HQ) or four MID server installation/setups? I welcome your ...

Valqe by Tera Expert
  • 1424 Views
  • 1 replies
  • 4 helpfuls

WMI credentials/ account for discovery in windows server

Hi All,I'm able to discover windows server (ws123), and user (svc_servicenow) also available in credentials table in servicenow. When I'm validating the credentials account in windows machine for local admin account, then I'm not able to find this us...

mehak1890 by Tera Expert
  • 2070 Views
  • 1 replies
  • 2 helpfuls