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LDAP Browse not seeing the nodes

Hi everyone,  Some background information first. a. We have an LDAP integration with some OU definitions working. b. We are importing Users from AD into the Sys_Users table, that is working as expected. c. Within our Users OU in AD, there is another ...

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Discovery not able to discover cisco-ucs device.

Dear All, We have a requirement of configuring  discovery for Cisco ucs devices. Below are the steps which I have followed: 1. Created  an account in cisco ucs application and provided him read only access. 2. Created SSH credentials using above crea...

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Geet Rana by • Giga Contributor
  • 4234 Views
  • 4 replies
  • 4 helpfuls

Resolved! Alerts in Maintenance mode

What is the criteria for open alerts that are on maintenance mode? I noticed that when an open alert that is set to maintenance is updated by a new event the maintenance checkbox clears but I was expecting the event to only update the alert and to cl...

luisescobar by • Kilo Contributor
  • 4560 Views
  • 4 replies
  • 0 helpfuls

Resolved! What are Router Interface?

Can anyone helps to explain what exactly are those "Router interface" CIs discovered by Discovery? What are those for? For e.g. I am looking at a Cisco NX-OS n7000 device, it is discovered to have 522 Router Interfaces, some of them have IP address a...

diabloooo by • Kilo Expert
  • 4101 Views
  • 5 replies
  • 0 helpfuls

Discovery Pattern Looping

Is it possible to perform a loop within a pattern?  We have a EMC Isilon Storage device that has multiple zones.  File shares can be assigned to any of those zones.  I can call a RestAPI to retrieve all zones but need to loop through the results and ...

garylfry by • Tera Contributor
  • 3643 Views
  • 10 replies
  • 8 helpfuls

"SSH authentication or connection failure" in Linux/UNIX

Hi,I have a Red Hat Linux Server in my environment. I have created a user with sudo privileges. When i am running discovery on it, it gives error "SSH authentication or connection failure". While I am able to login to this server via putty & able to ...

nikhilagr20 by • Giga Contributor
  • 12398 Views
  • 17 replies
  • 3 helpfuls

Using name as the only CI identifier when running Discovery

We have been using discovery for some time, but it has been a modified version with discovery running in a sub-production instance and some of the data being sent to the production instance on a nightly basis.   Anything else is updated/inserted by t...

jeff_foltz by • Kilo Expert
  • 3931 Views
  • 4 replies
  • 2 helpfuls

integration with oracle EBS R12

Hello,Does anyone have any experience in integrating ServiceNow with oracle ebs R12.Please do forward any docs,apis,code regarding this.Appreciate your help.ThanksAnand

anandmohan by • Kilo Explorer
  • 5664 Views
  • 4 replies
  • 0 helpfuls

Understand term "node" in Event Management lisence usage

I have read this about license usage in Event Management:"Event Management is licensed based on the number of nodes that can send events to the instance directly or through a third-party monitoring tool during the last year""Event Management Node Cou...

agayarre by • Tera Contributor
  • 4513 Views
  • 5 replies
  • 2 helpfuls

Resolved! Discovery - Identifier not working correctly.

Hello All, I have a query related to discovery which is as below. I selected an IP of Switch Device and run quick discovery.In the discovery log we can see that the identification is done based on name.Discovery updated the existing CI with all disco...

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nR9 by • Giga Contributor
  • 7270 Views
  • 10 replies
  • 1 helpfuls