Trying to map a basic service behind a Citrix Netscaler load balancer, and instead of the reverse proxy server VIP that I was expecting to find, I get 70+ VIPs and services. There is nothing obvious in the mapping logs. I was able to discover the ins...
I am needing to update a user record that was created outside of the LDAP import with its objectGUID value as that is what our LDAP import uses to coalesce on.I am using the Query AD orchestration activity and returning the proper user data.But in th...
Hi There,When an incident (Report something broken) is submitted on the ESS_Portal, the user's call back number is not populated. This is populated if the Incident is put in the back end "Service Desk" side. We need it to be consistent.We do not have...
We face a few challenges in event management moduleDaily we receive an event between 08:55 en 09:05.We know this is for fixing a memory leak for a certain application.I understand we should filter this at the source.. but currently this is not possib...
I am trying to discover a Cisco switch (Model WS-C3750X-48P ), however its giving active, could not classify error. We verified community string is configured and mid servers are added to ACL.When i look into the input result of snmp-classify probe, ...
Using Istanbul...If you search documentation for "Include alive" which is an option when creating a discovery schedule, it states:"Select this check box to include alive devices, which are devices that have at least one port that responds to the scan...
Hello. I'm building a map of my Business service now and can't understand one thing.I have discovered a host and got a list of services on it(Apache, MySQL). Then I have created a new Business Service and configured relationships between CI's and BS ...
We're having a strange issue with Discovery against networks containing F5 devices. I am not familiar with these devices, but it appears they contain a hypervisor or some other interface that is causing ServiceNow discovery to attempt an Active Dir...
Using Istanbul.I have many VMs which appear to have been copied with the same serial number. These VMs have somehow been added to the CMDB with the same serial number. When I review discovery logs for these computers, I only see 3 hardware rules ...
Hi everyone,We are working exclusively with the Discovery tool, and our progress is coming nicely. However, I am having trouble with a report that I've created on the Configuration Item table that is designed to show all of the CIs that have been cre...
Hey everyone,Has anyone gone through the ITOM Guided Set-up? How was your experience? Is it easier to setup Discovery?
Hi All, as per service-now functionality,while creating incident through inbound email action ,it will check the email address in sys_user table.if email address didn't match with any user record,create incident with GUEST User. Now i don't want to...
Hi Experts,I have a requirement to fetch a report from CMDB based on the device type i.e Server , Switches , Routers ,UPS etc. I have successfully extracted report for Load Balancer, Server, PDU,UPS devices.However I am unable to fetch report for Rou...
We have integrated with AWS for cloud management. We want to bring the pricing information from AWS and AZURE to ServiceNow.We do not see listed procedure to do so. We see that the Billing and Usage information is made available (thorough integration...
Does anyone know what the field Impacted services [impact_services] on Alerts is for and how it is populated?