Discovery creating duplicate Hardware Models
Discovery creating duplicate hardware models for printer class and this is limited to few models. Does anyone had seen this issue before. What could be the root cause and fix for this? Thank you.
Forum Posts
Resolved! Resolve Time in days and hours format for report
Hi All, As suggested in WIKI i have added the attribute format=glide_duration to the 'calendar_stc' i,e resolved time field. It shows the time in proper format, but when i create a report on it the time is shown in seconds. Can someone please help...
Resolved! Business Duration to show as HH:MM:SS and not Days
For reporting purposes, looking to pull the business duration for SLA-related reports and have the duration show as HH:MM:SS and NOT as DD:HH:MM:SS. Reason being is that SN rolls up 24 hours into 1 day whether the calculation is using a schedule or n...
How to hide the annotations on the form
Hi, I have created the annotations on my form and under that I have some field.I have hidden that field using UI policy but the annotation is still visible.Please let me know when we can hide the annotation. Thanks
how to manage VMware VM instances through REST API ?
How do we manage (stop/terminate etc.) VMware vm instances through REST APIs ? In cmdb table "cmdb_ci_vmware_instance" , we try to terminate vm instance by changing vm's state to "terminated". VM instance is not deleted from vCenter. its just change...
Resolved! Population of field FQDN by Discovery
Hi community, does anyone know how the field FQDN in Windows servers is populated by Discovery? We have the issue that Hostname and Domain is populated correctly but not FQDN. For our Windows Servers it only contains the Hostname although both othe...
HTTP ERROR: 401 Problem accessing /api/mid/em/inbound_event. Reason: Unauthorized
When testing an external event integration to a MID Server, I'm using a command line utility [curl] to simulate an event message being sent to ServiceNow. I'm getting an error message response "Unauthorized" when trying to POST to the Event web inter...
Resolved! How do I get Impacted Business Services (Application Services in London) into the Incident form?
In the alert form there is a Related List section "Impacted CIs" that references the cmdb_ci_service_auto table and pulls from the em_alert table. it would be handy to have the impacted services list in the incident, because that is more how we manag...
How to display only P1 and P2 incidents under emergency change request's related list "Incident pending change"
Hi , I wanted to display only P1 and P2 incident in the emergency change request to map the affected incident for the change. Please find the below screenshot. Where i we have to display only the P1 and P2 under "incident pending change". Note this i...
Resolved! Custom role - is there any cost related to it?
I would like to create a separate role that would have limited access to the Incident / Change / Problem / Task table (user with this role will see tickets created by users that belongs to the same company or tickets that have been assigned to his qu...
Router interface (dscy_router_interface) CI creation during Discovery
Hello, I wonder where and when Router interface (dscy_router_interface) CIs are created during Discovery run. Looking at the creation time they are created just after "Identity" Probe (we are still on Probes/Sensors) comes back with the result payloa...
Resolved! Accessing Unix terminal from Servicenow
Hi, I know there is a way to access the Unix terminal from Servicenow instance using some URL but I cannot recollect or find any information regarding it. Could anyone please help me with that? When you enter the InstanceNAme/URL it opens the unix...
Resolved! How do I get the Business Service CI to Bind to an event/alert?
I'm new to Event Mgmt and just starting to configure our event rules. Many of our infrastructure CIs bind with no issues. I'm struggling to figure out how to bind to a business service. I have cleared the node field and the type is now set to "cmd...
Resolved! How to articulate service offering and service mapping / event management
Hello Community, Here is my situation: We are in Kingston and have domain separation, we use service offerings from Portfolio management and use it in the task to identify the affected service (with custom field referencing it). We usually create a n...
Resolved! Can we discover Windows using SNMP?
Hi Everyone Can any one help me to the query bellow Can we discover Windows using SNMP? thanks ®ards Mallikarjun
