Hello, We would like to see the IP Connection::IP Connection relationships between a virtual machine server and a switch or even a router. It doesn't work for us, and after a discussion with our Vcenter team, I'm nearly sure it's logic and due to th...
Hello, I'm new to ServiceNow. I have a Dev instance from my developer portal. I'm trying to integrate my AWS account to ServiceNow and see all the running instances and cost using Dashboards in ServiceNow. For this I'm doing ITOM using guided setup a...
What would be best approach to send email for events in Event Management(EM). Using event rule we can process events/extract required data, bind to CI and using alert rule we can auto-open incidents further use script includes (EvtMgmtCustomInciden...
Does anyone have any ideas to QA data in the CMDB when Discovery is NOT turned on?
So I'm trying to filter a table in the pattern designer and having a difficult time getting the results I need. Here is an example of the data: TableXcol1col2col3TableYcol1The column in Table Y matches data that exists in, let's say, column 2 of Tabl...
Hi All, Below is the UI macro (approval_summarizer_sc_req_item) we are using.This one is modified not OOTB code. In this ui macro how to hide empty variables>please provide any information <?xml version="1.0" encoding="utf-8"?><j:jelly trim="true"...
Hi Community,Forgive the newb question please We have just had Service Now Kingston installed and have various stream of the implementation project working in tandem. I currently have the event mgmt stream and have a question that i cannot work out ...
I have a Formatter for a UI macro for a knowledge solution...i would like to make it so only people with a given role can see the formatter.Is there an easy way to remove the formatter from the form if someone doesn't have a specified role?
Folks, doing a service mapping on a BMC Control-M Enterprise Manager app. As an entry point, I use TCP with host and port information. There is a pattern already available. Control-M Enterprise Manager is getting discovered and mapped. The deviation ...
Hi all, 1.I have the requirement to add gmail or any mail as a pop3 server in servicenow. if it is not possible 2.when anyone sends email to <instance@servicenow.com>, it should be redirected to my email. Please assist me in doing this! Thanks, Arj...
Is there a way to have a group have the ability to escalate a Service Request? Here is what the business is asking of me; Would like our Level 1 & Level 2 teams to have the ability to receive a call from someone about a request that has already ...
I'm looking for a way to view all software/applications found during Discovery. The thing is that I also want to see OS in this table, but ServiceNow Discovery does not store that in neither cmdb_ci_app table nor cmdb_ci_spkg table. Is there a way to...
Hello, we are discovery more than 2000 printers in our environment. We recently came across an issue where some(50+) printers being discovered as IP router. We are keep on changing them back to Printers but discovery still modifying the class to IP R...
Hi All, Sorry if the question is obvious, I'm still learning about service now - event management. On our instance, we have 2 CIs with exact same name (one is capital, one is lowercase) but one is Retired. I'm trying to bind event to the active CI no...
Working on network switch discovery. The plan is to run an external script to do some ping sweeps and other actions in order to make sure the mac and arp tables are current. Once that script is done doing it's thing, I want it to start an on-...
