Hi all, Having some trouble with creating user accounts. We operate a co-sourced helpdesk, where the previous ServiceNow owner here in my company had a single account that was shared among end users in the third party vendor. I'm not happy with this ...
I have a list of sys_ids of the users. I am querying the sys_user table with this list of sys_ids. from the result set i am trying to export the data. The data include the user_id, full name and sys_id. My issue is that when i export i am not seeing ...
Hi All I am trying to perform discovery, even though with successful discovery, IP affinity record is not getting created. But while I am performing discovery using mid server IP, it creates record in IP affinity table. Also when I am trying to perf...
Hi,We have to normalize the hardware model which is created form discovery like:OOTB discovery populates as below:Display Name:IBM BladeCenter HS22 -[7870C4U]-Name:BladeCenter HS22 -[7870C4U]-Manufacturer:IBMModel Number:emptyOur Goal:Display Name:IB...
Something that's come up a couple of times, now, is the need to set a default password for a set of users (generally because we're about to kick off UAT). I've tried scripting it before, and have never had any success and inevitably have to just do...
Hey Folks, I have a question regarding the discovery of Vmware Vcenter Server which I am trying to discover in my organization network. Step 1. When I trigger the Quick Discovery with IP and Mid Server it finds the Vcenter, clusters and ESX Servers a...
Hi All There is a requirement for which we have to perform discovery in 9 different domains. Can anyone tell me how we can achieve this by using one midserver in particular domain? I have read many articles saying to enable powershell in midserver ...
I would like to be able to set the time zone for a location and for users that have that location in their user record, to have the location time zone as their default time zone. As our proposed feed of user data does not indicate time zone preferenc...
It appears when I enter a number larger then 10 digits into an integer field, the field is populated with 2147483647 (which interestingly enough is only one of 4 double mersenne primes). Is this a limitation of that field type?
Linux Credential has been tested and validated via the "Test Credential" Added csh to the MID Servers mid.ssh.shells_supported Configuration Parameter Added "allow_unsupported_shells" = True to the Unix - Classify multiprobe When I run discovery er...
My team gets regular reporting requests from service desk leads for historical reporting on incident assignment. A typical request is "I want to see all incidents opened last month that were assigned to my groups at some time." I haven't seen an el...
How does discovery happens through mid server while discovering? Does mid server send probes to certain number of IP's parallel or it discover CI's one after another?
Some classes get their "last_discovered" (most recent discovery) attribute updated, some don't.What updates last_discovered ?Why do some classes get this updated, why do others not?Our users want to see the "most recent discovery" date and time. ...
I've been trying to learn more about the reporting/searching capabilities in Service-Now, and I can't seem to get keywords to work like I'd expect.Most of it seems okay:1. If I search for 'reimage' (123TEXTQUERY321=reimage), I find 65 incidents with ...
Hello, Can anyone tell me what function to use to test device type == mobile in client side script? Like for example we use gs.isMobile() to test devices is mobile on server side script.
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