CMDB Discovery uses the industry standard TCP 22 for Linux servers. We use TCP 22, but also use a second port for SSH on Linux servers. Is there a way of adding this additional port as a second avenue for the Discovery of Linux servers? We want Linu...
I can discover EC2 instances, load balaners , VPC etc. but I am unable to discover RDS instances running in AWS.Is it possible to discover the RDS instances in Isthandbul and Helsinki ?
Hi everyone. We have an upgraded instance which is now running Kingston. And there are lots of Windows and Linux server CIs already in the CMDB discovered using probes. Now we want to begin moving from probes to patterns as patterns are the future....
Hi, We have set up monitoring process where Events gets triggered from the monitoring tools. Which inturn creates alerts and Alert correlates to incidents. We have a requirement where when a CR is raised, for that CI during the planned start time an...
A service mapper added an https entry point for a Service, Now we find that the entry point should be Citrix Xenapp. Because this Service had more than one Entry point, we would like to simply delete that one Entry Point and add the proper Entry Poin...
I have setup a Windows Credential on MID Server Service. When I am running discovery, CI is being created but most of the data is not coming. I checked the logs. I found that it is giving "access is denied" error within "Windows OS - Server" Pattern ...
Hello - So when i discover a Database Instance specifically the MSSQL, the "updated" and the "Most Recent Discovery" fields both gets updated when viewing from the list form (which is operating correctly). However, when i discover a Database Instan...
New to Discovery and untrained, so I apologize in advance for a simple question. Does the Discovery engine, for a scheduled IP range, initially ping each node before trying to probe that node's ports? i.e. for a 24 bit masked network, 254 ping reques...
Hello, I am looking for some guidance on my issue below. For the past 5 months, my company has been sitting on our CMDB but have never utilized it. We set up discovery and then had a major acquisition so we were not able to put the proper effort into...
Hi, Please let me know the procedure how to delete the CI only . But customer want to keep the Asset Recordi in asset table. I even tried cascade deletion option with "clear" choice but post this also, both CI and Asset records get deleted. Though I ...
Hi,We have discovered virtual servers , cluster IPs i.e. VIPs .in Servcienow Helsinki release.Please let me know where we can see all discovered IPs and is there any property exist to say discovered IP is virtual IP? In case of cluster, can we chec...
Hello, Community. I'm having an issue and I would like to know why it's happening.I'm new using the platform and I'm getting familiar with it. Issue:Once the schedule job finish its execution, I have duplicated records for the same VDI in the cmdb_ci...
We have a customer that has made an investment in TIBCO. They are using ServiceNow but have not done any integrations. We are now planning to do integrations and I've been explaining to them some basic concepts, including the cloud/on-premise com...
[Kingston] I have some IP firewalls that I Discover using SNMP. The devices appear to be Discovered properly, meaning the CIs are created/updated and when I review the ecc queue logs, I can see the progression through SNMP classification and SNMP...
I have a reconciliation rule configured for Linux servers where the "description" and "used for" field are not supposed to be able to be updated by Discovery. Manual entry was given description and used for, those two fields were taken away from Disc...
