all experts, suggestions please. We have a configuration item in our cmdb_ci table. 1. When I open a new incident and click on search to select CI , I able to select the CI from the list , but the selected CI is not getting displayed on the inc...
Hi All,We running discovery to discover Linux server. When we run the discovery we are getting Error : CMDB Identification Error: Missing required attribute: u_sox_l1We understood that this error is because of mandatory custom fields on target table....
Last weekend the various windows teams were pressed to apply the most recent set of Microsoft "Security Patches" . Looks like we applied KB4512489 and KB4511872. When we run a discovery shazzam finds port 135 (wmi) and 5985 (winrm) open but then spaw...
I am in the process of developing the CMDB Dashboard with the associated health rules. The first iteration will be aimed at the Asset Management set of 'Managed Classes'. Those CMDB classes that they actively manage and are responsible for. Our C...
We recently upgrade to Madrid in our Dev environment. We now noticed that our Windows discovery is failing with "Connection failed to WMI service. Error: Permission denied" in Dev. In Prod, it has no problem against the very same target. Does anyon...
Anyone with experience on connecting ServiceNow with Password Manager Pro to manage credentials for E.G. Discovery or Service Mapping, having a master of passwords in an external system (in this case PMP). Does it work? https://www.manageengine.com.a...
During Discovery the Serial Numbers are fetched from the Device. We understand that serial numbers are of multiple types as below. https://docs.servicenow.com/bundle/london-it-operations-management/page/product/discovery/reference/r_SerialNumberTypes...
Hi,In my developer instance running latest Jakarta version jakarta-05-03-2017__patch5-10-18-2017_10-25-2017_1637 if I do an initial Discovery scan of a windows 2012 server Discovery will correctly populate fields like 'OS Version', 'RAM', 'CPU coun...
We have a PTO calendar, and I would like to run a report where the it only shows people who our members of my assignment groups. I have one field, requester, which is a reference to the user table. I want to run a filter where 'requester is javascrip...
I have just begun configuring event management and am having a problem getting my event rule to generate an alert. My event comes in from some networking equipment. It does NOT have a severity value. My understanding is that this is required, so in m...
Hi SN developers! I am trying to fire a notification when a priority 1 incident occurs. Here is the screen shots. It works correctly when I create a new priority 1 incident or update the incident priority using "Update" button. However, when I create...
Rioch printers has multiple model number for single OID, how to populate the appropriate model numbers. "RICOH IM C3500 1.05 / RICOH Network Printer C model / RICOH Network Scanner C model / RICOH Network Facsimile C model System OID: 1.3.6.1.4.1.36...
Hi All, We are planning to automate the deployment of VMware Virtual Machines using Servicenow Orchestration. Has anyone implemented this before? Any pointers will be helpful
Hi, I am hoping somebody can point me in the right direction with regard using Discovery and storing credentials on a MID Server, We have set up our MID Server which appears to be functioning correctly and we are looking to store our Discovery creden...
I am trying to create an export of data from cmdb_ci_computer table that includes the sys_id value for each record and is also filtered for Status=Installed. Plus, I want to schedule this export/report to run automatically. I'm stuck on getting the...
