Morning all. I have set up a template on the incident table so when clicking the email icon the body contains the description as well as the name of the analyst the ticket is assigned to, their title and email address. I have had a request to change...
Hello AllI have setup Active Directory integration with Service-Now instance. On the Service Now instance when I test the connection it shows as "Connected successfully". And when I "browse" and filter with the Distinguished Name it shows the objects...
Hi Experts, Good Morning ! Could someone please let me know if we need to provide credentials for each and every device which we need to discover under Discover ---> credentials ? Suppose an organization has 50 desktops which we need to discover then...
Hi All, I am getting identification Engine Error for few nodes in one application where other node has been identified as the same CI for which i am getting identification error. Error Msg goes like this: Identification Engine error: null. Stacktra...
How do I create a discovery schedule for business services which have entry points defined? I do not want to run horizontal host or application discovery but the top-down discovery of service mapping.Currently the only option I see is to reuse the sc...
type of errors & how to resolve in discovery
Hi Guys, I can see there is default Notification and events available already. I have just put my email id and observe that i got the email when MID server was down but not when it is up, however I put both the condition in Notification. 1st que...
Greetings!While running our discovery scans, we were able to discovery about 60% of the Printers in the environment (CMDB_CI_PRINTER). We also noticed that under "CMDB_CI_PRINT_QUEUE" all the "Printers" maintained by the Infrastructure team are liste...
Hi,Need help,I am able to discover MSSQL,Oracle,MYSQL,PostgreSQL & MongoDB ,Database Instances.I am able to discover MSSQL database catalogs'Is it possible to Discover Oracle,MYSQL,PostgreSQL & MongoDB database catalogs?If yes what are the pre-requ...
we need your advice on best way to decomission main asset classes and children from CMDB. Seervicenow provides a mechanism to remove (delete) an asset (for example a server) and all it's children. what we want to do is to mark that device AND all...
We scanned an IP range sometime back, discovered servers and populated the CMDB classes. Now when I scan the same IP (this range has servers, network devices and workstations) and for an already discovered server, if a WMI classification fails due to...
What port should be open to communicate enable communication between ServiceNow and CyberArk?How frequent can we run Discovery on CyberArk( like how many times a day or after how many hours)?How long does it take to run Discovery on CyberArk (let's s...
Hi ServiceNow Developers, In jelly script how do I display the value of a variable? For instance in javascript I can use alert in a client script or gs.log in business rule or script include. I am currently debugging jelly script code and would like...
Hello Everyone,I am setting up the discovery for some of our windows machine located in the remote location. I got the credential where the user name looks like in the below format .User Name - .\usernameExample - .\adminSo just wanted to check can t...
Hi Can have steps to discover the UPS and PDU devices please.Thank youSarjan
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