I have a specific computer model "GIGABYTE GB-BSi7-6500". For this computer model, I am getting serial number "default string" for chassis, baseboard, system & bios type. For uuid serial number type, I am getting alphanumeric value. The issue is that...
Hello, I have created an event rule to process the event and create an alert. But I am facing below issue sometimes. It would be great if I get some help. Configuration item field which is present in an alert table was getting populated properly some...
Greetings!We've created a database view that makes it very easy to see which credential Discovery uses to access each CI it finds. It has made Discovery troubleshooting, as well as credential management easier for me - so I figured I'd share it with ...
Does ServiceNow provide a list of what they consider to be physical and virtual servers? The reason I ask is because I understand thats how Discovery is licensed and I want to see how many we have.
To supplement our reporting guide, clients have asked us to incorporate guidelines around best practices, worst practices (with impact statements), known issues, etc. Below is what we have come up with so far, so we'd like to put it out to the user c...
I need a way to measure the initial response time of our incidents. I would like for the initial response time to be when a technician assigns the incident to themselves. What is the best practice for accomplishing this.
Hello All, Hope you all doing well, This is the first time i`m interacting to a community to seek guidance on one of the task i`m working and the task is totally new to me as . I have to look for an option to control Event Flood in Service Now Eve...
Hi All, Having some issues with the Alert console with OTB settings in Kingston.The Alert console (not 'All Alerts') refreshes every 30 seconds and every time it refreshes its restoring the view of the console to a default view i cannot change or edi...
Hello Experts, Our client has a CMDB already which is being populated from multiple sources - a homegrown external system (not discovery), manual updates and imports. The client says the current state of CMDB is very matured and a lot of data has bee...
Are SNMP System Oids and other hardware classifications added during upgrades? Example: I'm adding some F5 Oids that are not in London, will they be rolled up (somehow) and added to other discovery users oids when they upgrade to Madrid (and will I g...
How do you suppress alerts In ServiceNow Based on RFC duration? RFC task duration? Ci maintenance window? any other references. the challenge we are facing is the RFC and Task duration may not reflect the actual outage duration.
While scanning Nutanix devices discovery returns "refer to prism" for serial number thus keeps over riding same ESX server CI for each Nutanix device discovered. Any one run into this? any thoughts/ideas for a fix for this? Thank you, Jan
Hi All, I am trying to create some reports or notifications on the License expiry, In general or if possible specific to roles. Can anyone please help me with such tables which gives the cost and expiry for roles. I can see there is a database view a...
Hey! I have an issue with my Alert Management Rule. The context is that a customer wants to generate alerts (and incidents) using keywords from the subject and body of the mail. The alert generation is handled by an Inbound Action that creates said ...
Hi All I am trying to call AWS Workspaces from ServiceNow through outbound Rest Message we are getting the output as {"Output":{"__type":"com.amazon.coral.service#SerializationException","Message":null},"Version":"1.0"} when reached AWS support reg...
