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Resolved! Discovery credentials

Hi Experts, Good Morning ! Could someone please let me know if we need to provide credentials for each and every device which we need to discover under Discover ---> credentials ? Suppose an organization has 50 desktops which we need to discover then...

rishi4200 by • Giga Expert
  • 5375 Views
  • 4 replies
  • 3 helpfuls

Getting Identification Engine Error:NullPointerException

Hi All,   I am getting identification Engine Error for few nodes in one application where other node has been identified as the same CI for which i am getting identification error. Error Msg goes like this: Identification Engine error: null. Stacktra...

nimmi25025 by • Kilo Expert
  • 2159 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to create Service Mapping discovery schedule

How do I create a discovery schedule for business services which have entry points defined? I do not want to run horizontal host or application discovery but the top-down discovery of service mapping.Currently the only option I see is to reuse the sc...

antalpetter by • Tera Contributor
  • 5787 Views
  • 14 replies
  • 0 helpfuls

Resolved! What is the best way to monitor Mid server's status?

Hi Guys,    I can see there is default Notification and events available already. I have just put my email id and observe that i got the email when MID server was down but not when it is up, however I put both the condition in Notification.   1st que...

Community Alums by Community Alums •  
  • 3729 Views
  • 3 replies
  • 3 helpfuls

Difference between Printer and Print Queue

Greetings!While running our discovery scans, we were able to discovery about 60% of the Printers in the environment (CMDB_CI_PRINTER). We also noticed that under "CMDB_CI_PRINT_QUEUE" all the "Printers" maintained by the Infrastructure team are liste...

ssuhail by • Tera Contributor
  • 12290 Views
  • 5 replies
  • 4 helpfuls

Resolved! decomissioning servers and children from CMDB

we need your advice on best way to decomission main asset classes and children from CMDB.   Seervicenow provides a mechanism to remove (delete) an asset (for example a server) and all it's children.   what we want to do is to mark that device AND all...

oscarestrada by • Kilo Contributor
  • 4574 Views
  • 8 replies
  • 1 helpfuls

How to display the value of a variable in jelly script

Hi ServiceNow Developers,  In jelly script how do I display the value of a variable? For instance in javascript I can use alert in a client script or gs.log in business rule or script include. I am currently debugging jelly script code and would like...

jmweli by • Kilo Expert
  • 9077 Views
  • 8 replies
  • 0 helpfuls

Resolved! Credential - username naming format

Hello Everyone,I am setting up the discovery for some of our windows machine located in the remote location. I got the credential where the user name looks like in the below format .User Name - .\usernameExample - .\adminSo just wanted to check can t...

Amit39 by • Kilo Expert
  • 3444 Views
  • 3 replies
  • 1 helpfuls

Resolved! Discovery Licensing

I'd like to know if someone can explain how discovery licensing works. What number does the licensing number count towards? I'm unclear on what it actually applies to and whether or not we're under or over. This is not regarding software license trac...

KB15 by • Giga Guru
  • 9117 Views
  • 11 replies
  • 2 helpfuls

Discovery Experience with IBM Storage

Hi - Has anyone successfully used (CIM) discovery against the following SAN gear? Any experiences to share?IBM V7000IBM XIVIBM SVCIBM Flash 840

SN Fan by • Tera Expert
  • 14699 Views
  • 31 replies
  • 1 helpfuls