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dmidecode - Oracle Linux running as VMs on OVM

We are running Discovery   Oracle Linux running as VMs on OVM servers, and unable to run dmidecode. the following error is returned: # dmidecode 2.12# No SMBIOS nor DMI entry point found, sorrysince there is no serial number being returned Discovery ...

Resolved! Creating alerts from Events and Incidents from Alerts

Hello! I have to put in place a system of Incident creation based on Inbound Email Actions.I managed to create an Event rule that creates events according to the conditions put in place by the customer, however I can't see where I can create an "aler...

Fares1 by Kilo Expert
  • 3658 Views
  • 3 replies
  • 7 helpfuls

Issue with Patterns

Hi,   I have built a horizontal discovery pattern with different steps and its not working the way I expect it to The objective of this pattern is to collect data for multiple attributes for a CI class and populate them. To achieve this I built a pat...

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pauladams by Tera Contributor
  • 1993 Views
  • 2 replies
  • 1 helpfuls

Version loading was stopped by DictionaryUpdateLoader

I've created an update set where fields were reused in the Incident Management form.  I have (2) Non-Prod environments:NP Instance "B" currently has the most updated development and I've exported an update set from it to import into NP Instance "A"....

esioson by Tera Contributor
  • 8755 Views
  • 19 replies
  • 0 helpfuls

Grouping Multiple Events Into a Single Alert

Hello, I am trying to group Events together into one Alert record but I am having some trouble finding where to accomplish this. As you can see in the screenshot below, there are Events with the same Metric Name that I would like to group into the sa...

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Kyle Wiley by Kilo Expert
  • 2516 Views
  • 1 replies
  • 2 helpfuls

Resolved! sys_property glide.installation.production value for development instance

Hello everyone,   We requested an instance clone of our porduction environment into the development environment.  We noticed that the sys_property glide.installation.production has always been set tor TRUE for both our development and testing instanc...

Roy5 by Kilo Contributor
  • 1204 Views
  • 1 replies
  • 1 helpfuls

discovery implementation in phases

ours is a mid size company and our CMDB (manually entered) presently is under 10K. I am looking for best practices for our future discovery implementation. Should we do a phased approach? If yes then how many phases should we have and what should be ...

Discovery Through BGP Routers

Hi Everyone We have network in which we are BGP Router as edge router, but the routing table size of these tables are too big, So we have disabled the BGP router exploration. Does any one know any alternate method where we can scan the network? Actua...

Praveen127 by Kilo Contributor
  • 935 Views
  • 1 replies
  • 0 helpfuls

Discovery Implementation - Dev, UAT & Prod

Hello Experts, We are planning to implement Discovery soon and have questions regarding the MID Servers, CIs and the updatesets across Dev, UAT and Prod instances. 1) Do we need to capture all the configuration - Discovery Schedules, Probes, Sensors,...

pauladams by Tera Contributor
  • 1166 Views
  • 3 replies
  • 1 helpfuls

Event & Alert Rules for Cloud Events

Does anyone know if it's possible to create event and alert rules for events logged to sn_cmp_cloud_event?  I'm truly puzzled as to why these events don't come into em_event so we can act upon them the same way we do events from other external system...

John Shores1 by ServiceNow Employee
  • 1409 Views
  • 1 replies
  • 1 helpfuls

Creating a workflow for Knowledge Base Article submission

Hi,I am currently trying to create a workflow that manages the submission of new KB articles. When a new KB article is submitted, the submitter's manager should be notified and will need to approve the submission. When the submission is approved, the...

Resolved! Reference Qualifiers - Adding Multiple Conditions

Hi - looking for some assistance. I believe this is an easy issue which I just cannot get my text correctI have my assignment group Reference Specification as:Use reference qualifier: AdvancedReference qual: javascript:new BackfillAssignmentGroup().B...

andrewdunn by Giga Expert
  • 14349 Views
  • 20 replies
  • 9 helpfuls