Version : London Hi Experts, I am trying to discover the linux system in the environment. I am not getting the serial number for the machine. When i tried with the putty , access as username & password. I am able to run the command "dmidecode -t sys...
In the CI Class Manager, I have established the CI Identification Rule for independent classes and created an Inclusion Rule (Advanced) that restricts the scope to our list of "managed" classes. The evaluation of duplicates works as expected. The "n...
Hi There I recently started discovering our AWS cloud. We applied IAM policy which is attached here. After the discovery, i can see only the Databases in the discovered data center (only 1 data center shows these DB resources) and it does not discove...
Hi, has anyone seen the above error before when Discovery is ran for windows desktop?
I upgraded developer instance last night to Jakarta and am running a test Oracle DB discovery (UNIX) and receiving the following error:Discovery using patterns could not be executed due to missing pattern Oracle DB On Unix Pattern. Synchronize the pa...
i'm new to servicenow and our environment include couple of IBM mainframes, we are trying to discover them using the snmp protocol and default probes and never successful, every time i run the discovery it gives me "active and couldn't classify ", ca...
I am in the process of integrating Event management with SCOM and currently in Istanbul version. We have successfully established the connection between SCOM and Service Now. However, there are no events coming in the Event module of Service Now ye...
I am trying to setup an IF statement in a workflow to check if a user has an ITIL role applied to their user account. every time I run the statement it returns no even though the name_ref field contains a user with the ITIL roleI am getting the users...
Testing VMware credential activity on 443 port is resulting in caught exception error for vCenter v4.0 hosts. Are there any additional configuration required to be done within AD, certificates or vCenter to establish connection? Error as below : Exce...
So after creating the Application Service (entry point, hit Run Discovery) and now I have a Service Map. Go to a CI right click the down arrow and select "Show DIscovery Log". Where is this log kept in ServiceNow. I have found where the pattern based...
For the business rule "Sync Ops Status for CMDB CI" that is auto-updating the operational_status and install_status on a CI, I need to understand if this rule is part of CI Lifecycle Management, ITAM or some other process. I cannot find any informati...
Hello All, Has anyone implemented AWS services like below: Glue Amazon MQ SNS Elasticache We need to load the services as CIs in servicenow. Please let me know if anyone implemented this and share the approach. Regards, Shambo Maitra
We have a business requirement to create a catalog item that will be used to report on changes made outside of service now. The group will submit the catalog item, and the task should be created and then automatically close. Could anyone give me some...
Hi Service Mapping - Discovery experts. Question: MID Server setup: if you have CIs in four different data centers spread through different geographical locations would you start with one (HQ) or four MID server installation/setups? I welcome your ...
Hi All,I'm able to discover windows server (ws123), and user (svc_servicenow) also available in credentials table in servicenow. When I'm validating the credentials account in windows machine for local admin account, then I'm not able to find this us...
