Resolved! for ServiceMapping, Is the saListCis function documented somewhere?
For ServiceMapping, Is the saListCis function documented somewhere? What other parameters or abilities does it have?Thanks,PG
Forum Posts
Resolved! Discovery Issues: best practice or methodology to help to solve issues, do exists something like this?
HelloWe just set up Discovery Schedules and all of needed to work like, IP Ranges, Credentials, MID Servers, etcWe are watching that some devices are not recognized in different networks with different issues. In other words, we have a lot of differe...
Service Mapping finds all services behind Citrix Netscaler load balancer.
Trying to map a basic service behind a Citrix Netscaler load balancer, and instead of the reverse proxy server VIP that I was expecting to find, I get 70+ VIPs and services. There is nothing obvious in the mapping logs. I was able to discover the ins...
Resolved! objectGUID returns 'System.Byte[]' when using Query AD activity
I am needing to update a user record that was created outside of the LDAP import with its objectGUID value as that is what our LDAP import uses to coalesce on.I am using the Query AD orchestration activity and returning the proper user data.But in th...
Resolved! Auto populate a phone number field from sys_user table to incident form
Hi There,When an incident (Report something broken) is submitted on the ESS_Portal, the user's call back number is not populated. This is populated if the Incident is put in the back end "Service Desk" side. We need it to be consistent.We do not have...
Resolved! Event Management Use Case
We face a few challenges in event management moduleDaily we receive an event between 08:55 en 09:05.We know this is for fixing a memory leak for a certain application.I understand we should filter this at the source.. but currently this is not possib...
SNMP classify probe unable to return SnmpObjectId.
I am trying to discover a Cisco switch (Model WS-C3750X-48P ), however its giving active, could not classify error. We verified community string is configured and mid servers are added to ACL.When i look into the input result of snmp-classify probe, ...
Discovery Ports "respond" vs "open"
Using Istanbul...If you search documentation for "Include alive" which is an option when creating a discovery schedule, it states:"Select this check box to include alive devices, which are devices that have at least one port that responds to the scan...
Resolved! Service Mapping: Display CI's on the map.
Hello. I'm building a map of my Business service now and can't understand one thing.I have discovered a host and got a list of services on it(Apache, MySQL). Then I have created a new Business Service and configured relationships between CI's and BS ...
Resolved! Issues with AD account lockout when discovery runs against a network containing F5 devices
We're having a strange issue with Discovery against networks containing F5 devices. I am not familiar with these devices, but it appears they contain a hypervisor or some other interface that is causing ServiceNow discovery to attempt an Active Dir...
Duplicate VM serial numbers
Using Istanbul.I have many VMs which appear to have been copied with the same serial number. These VMs have somehow been added to the CMDB with the same serial number. When I review discovery logs for these computers, I only see 3 hardware rules ...
Resolved! "Discovery Source" ?
Hi everyone,We are working exclusively with the Discovery tool, and our progress is coming nicely. However, I am having trouble with a report that I've created on the Configuration Item table that is designed to show all of the CIs that have been cre...
ITOM Guided Set-up
Hey everyone,Has anyone gone through the ITOM Guided Set-up? How was your experience? Is it easier to setup Discovery?
How to disable "GUEST" user record
Hi All, as per service-now functionality,while creating incident through inbound email action ,it will check the email address in sys_user table.if email address didn't match with any user record,create incident with GUEST User. Now i don't want to...
Resolved! Pull a report for network devices
Hi Experts,I have a requirement to fetch a report from CMDB based on the device type i.e Server , Switches , Routers ,UPS etc. I have successfully extracted report for Load Balancer, Server, PDU,UPS devices.However I am unable to fetch report for Rou...