Resolved! Can you clone/copy a change request?
Is there a way to take a past change request either approved, cancelled or in waiting approval state and copy it. From there change the dates and submit it as new?
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Service Mapping - Apache on Windows WAS connectivity
I am attempting to map IBM's Maximo application (app and web are WebSphere and Apache running on Windows, database is Oracle running on Solaris) via Service Mapping. Identification looks good in Apache, and I see green for every step in WAS Connect...
Resolved! Updating CI attributes with Discovery
Hi SN folks, What information is updated when you run discovery against an existing CI. Given the scenario, I have two CIs and I manually update the location and status of these two CIs. Once the discovery runs against these two CIs. Will the discov...
cmdb location populating help
Hello everyone,Been working with SN discovery now for about 3 months, so complete newbie here. In our discovery schedules we have locations set. Our expectation is that this location will be carried over to the CI's when they are discovered. Ho...
Setting "Location" of a CI via the Location in Discovery Schedule
I am trying to make use of the "Location" field in a Discovery Schedule to set the "Location" of any discovered CI. It seems to work for some but not others.Is there documentation somewhere on this feature? I haven't tripped over any yet.cheers,robin...
CI Location getting updated from SN discovery
When discovery is run, does it also update the location field on CI. I am experiencing this issue where discovery is trying to update the location field with the value given in discovery schedule for the CI being discovered. Is this the expected beha...
Solarwinds Custom Fields
Hi Experts,We are trying to integrate solarwinds with Servicenow using Event management module (OOB Connector). It is being noticed that certain custom attributes from Solarwinds are missing in Servicenow when connector is used.Any advise where can I...
Resolved! Are AIX servers with LPARs VM?
Should AIX LPARs be considered as Virtual servers? If so, it doesn't seem that Business rule 'Virtual Computer Check' set "is virtual" attribute properly for AIX? If not, what are criteria SN is using to determine if an AIX server is virtual or physi...
How do you prevent a User from Approving Own Request (i.e requested_for = Approver)
How do you prevent a User from Approving Own Request (i.e. requested_for = Approver).
logged in user on mail template
Morning all. I have set up a template on the incident table so when clicking the email icon the body contains the description as well as the name of the analyst the ticket is assigned to, their title and email address. I have had a request to change...
Resolved! Active Directory integration (LDAP integration) with Service Now.
Hello AllI have setup Active Directory integration with Service-Now instance. On the Service Now instance when I test the connection it shows as "Connected successfully". And when I "browse" and filter with the Distinguished Name it shows the objects...
Resolved! Discovery credentials
Hi Experts, Good Morning ! Could someone please let me know if we need to provide credentials for each and every device which we need to discover under Discover ---> credentials ? Suppose an organization has 50 desktops which we need to discover then...
Getting Identification Engine Error:NullPointerException
Hi All, I am getting identification Engine Error for few nodes in one application where other node has been identified as the same CI for which i am getting identification error. Error Msg goes like this: Identification Engine error: null. Stacktra...
Resolved! How to create Service Mapping discovery schedule
How do I create a discovery schedule for business services which have entry points defined? I do not want to run horizontal host or application discovery but the top-down discovery of service mapping.Currently the only option I see is to reuse the sc...
type of errors & how to resolve in discovery
type of errors & how to resolve in discovery
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