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sys_ui_element and sys_ui_section

Hi,I'm implementing a CMDB with so many classes and I would like automatize some points:* personalization of the forms (with sys_ui_element)* personalization of the lists (with sys_ui_list_element)So I created a little test with a class and some elem...

Resolved! AIX sudoers error

Getting the following error on the AIX side: testacct : user NOT in sudoers ; TTY=pts/0 ; PWD=/home/testacct ; USER=root ; COMMAND=/usr/bin/procwdx 1112221 Please help.   Kevin

Kevin50 by Kilo Contributor
  • 1617 Views
  • 3 replies
  • 0 helpfuls

Flexera (FNMS) integration with ServiceNow

Hi All, We are integrating ServiceNow with Flexera Software "FlexNet Manager Suite for Enterprises" in London. Kindly share pre-requisites,design, firewall rules and roles needs to be provided to integration user. Regards,  Manish Nagar

manishnagar by Kilo Contributor
  • 3163 Views
  • 6 replies
  • 2 helpfuls

Scanning Large Ranges with Discovery

Is there any guidance on the maximum number of IP's to scan per schedule? In the past, the rule of thumb I was told by ServiceNow was not to scan anything larger than a /20 i.e. /19 and below. Does this still hold? Before the glide.discovery.max_rang...

saadit by Kilo Expert
  • 1825 Views
  • 5 replies
  • 9 helpfuls

Resolved! Serial number shows as "default string"

I have a specific computer model "GIGABYTE GB-BSi7-6500". For this computer model, I am getting serial number "default string" for chassis, baseboard, system & bios type. For uuid serial number type, I am getting alphanumeric value. The issue is that...

nikhil_agr20 by Tera Contributor
  • 52663 Views
  • 2 replies
  • 4 helpfuls

A handy Discovery credential affinity view

Greetings!We've created a database view that makes it very easy to see which credential Discovery uses to access each CI it finds. It has made Discovery troubleshooting, as well as credential management easier for me - so I figured I'd share it with ...

databaseview.JPG
DanLevin by Kilo Expert
  • 4147 Views
  • 13 replies
  • 11 helpfuls

Resolved! List of Physical & Virtual Servers

Does ServiceNow provide a list of what they consider to be physical and virtual servers? The reason I ask is because I understand thats how Discovery is licensed and I want to see how many we have. 

mikeo_leary by ServiceNow Employee
  • 1687 Views
  • 5 replies
  • 0 helpfuls

Reporting Guidelines, Best Practices, and Words of Warning

To supplement our reporting guide, clients have asked us to incorporate guidelines around best practices, worst practices (with impact statements), known issues, etc. Below is what we have come up with so far, so we'd like to put it out to the user c...

sbailey1 by Tera Contributor
  • 4677 Views
  • 3 replies
  • 3 helpfuls

Measuring Initial Response time

I need a way to measure the initial response time of our incidents.  I would like for the initial response time to be when a technician assigns the incident to themselves.  What is the best practice for accomplishing this.  

Resolved! Alert Console.

Hi All, Having some issues with the Alert console with OTB settings in Kingston.The Alert console (not 'All Alerts') refreshes every 30 seconds and every time it refreshes its restoring the view of the console to a default view i cannot change or edi...

Jonny Lord by Giga Contributor
  • 1763 Views
  • 4 replies
  • 2 helpfuls