We have a lot of citrix netscalers for which some of them are virtual appliances and some are physical. The physical netscalers are discovered correctly but the virtual netscalers are not because virtual netscalers have the same serial number. This r...
Hello, we have weekly discovery schedules set up in place and have been working for years. All of sudden these schedules being canceled it self due to time out. after digging further, we found that 'shazzam' probe being sent out but 'processed' state...
Our instance recently upgraded from Jakarta patch 7 to patch 8a. We have 4 MID servers 3 of them have been upgraded to patch 8a but one MID Server haven't been upgraded and version field showing yellow color. I couldn't see upgrade related link to ma...
HiI am having lots of trouble getting the default Citrix Netscaler pattern to work. One of two things happens:- The pattern stops at "get vservers table" in the identification section. In debug mode the connection fails to the snmp device 8/10 times-...
Does anybody know the thresholds around the flapping and reopen states? I.e., what time periods between events dictate when alerts to go into and out of these states?
Hi all,Records in the chat_queue_entry table, wich is where all the chat's are stored have a state connected to them. I am wondering how these states are controlled? I cannot find any information in the product documentation. I have a need to report ...
We receive SNMP Traps at the MID Server which are then forwarded to the Instance as Events. What happens if the MID Server connection to the Instance is down? Does the MID Server "store and forward" the traps?
Hi, how do know that which credential has been used to discover a server? for an example i have a linux server and have SNMP and SSH credential added for this. now how do get to know that snmp has been used or SSH to discover the CI. i went to ECC an...
I created a dashboard view from the event management menu using wiki... https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/event-management-operator/task/operator-create-dashbaord-view.html The wiki mentions going to the...
Im looking to implement an AD password reset for a ServiceNow client. User currently access their ServiceNow portal via SSO (ADFS). So they access ServiceNow via an SSO link which logs them into ServiceNow. But if they have forgotten their windows pa...
HI All, I have integrated ServiceNow - SCCM to Install and Un-Install Application. For any installation i will add Device Name to Installation collection in SCCM and SCCM will take 5 - 6 hours to install Software. To trigger the i...
I just completed step 1: Installation MID server and now i'm trying to do step 2: Discovery. But i realize that all the steps behind have the condition is activate plugin. But when i clicked on this, it's show a alert like below Pls help me !
The customer doesn’t want to use NetBIOS communication for their security reason in Windows discovery. In the following document, there are some data collected via NBT like “Name”, “Hostname”, “OS domain”. https://docs.servicenow.com/bundle/kingsto...
I am working on a workflow to automate the onboarding of AWS Cloud management. I am trying to create a Run script in my WF that will create a Discovery schedule, I am struggling to find the correct syntax to add the "time" via the script. Any help ...
I was trying to run the SaCmdManager on our instance, but it is giving following errors: RuntimeException: SSH authentication failed. Verify that credentials have been correctly defined for host 172.16.38.33. Full Log: -Starting debug session. -Hos...
