Hello, I'm starting to implement Data center CIs (DC, rooms, Racks, Cooling...)I look at Out-Of-the-Box classes and relationships. I'm surprised to find a 'data center' located in 'Computer room' suggested relationship or 'Computer room' houses 'Dat...
I'm looking to add the name of an approver's approval group in a change request. We have a few groups approving and it's hard to keep track of who's approval is for what group. Is this a script or can it be done a simpler way? I'd also like to add th...
Hello Community, I'm using an event to trigger an email notification. I'm calling this event from within a workflow Run Script activity. I have pulled values in the workflow and written them to the workflow scratchpad. In the Run Script activ...
We are looking at views and the Actual and Business time columns are not updating when we hit refresh on the browser or when the SLA homepage refreshes. We need almost real time updates on these screens. Is there someplace I can adjust this?
Hi, Can anyone tell me if there is the ability in SNow to not only show the support group names in my report but also any users in the groups? Thanks
Hi, While Discovery bunch of my IP returning this error. I checked the log and it indicates that IP is not Active but it's Alive. I can see refusal on many ports. I have below questions in the discovery: (1) What is the difference between Active an...
Is there a way to get the same view in related lists as we get when we do a 'Group By' on certain column on list page?
I've been searching the community and the wiki and I have seen several ways that people have said they've done this, but none of them are working for me. Here is my scenario: The request is for the review of an assignment group and will be sent to ...
Hey guys, I have a UI button on my change form that for some reason needs clicking twice to progress. All the button does is change the phase, it requires the change ticket to be in a specific phase. When I click the first time the phase state does...
Hi All, I have query specific to Windows Cluster VIP classifier. One of the IP in our network is detected as Windows Cluster VIP at classification phase.However it do not go further. When I looked around, there are no triggers probes in this classi...
Per my understanding, all the three asset class (Hardware, License and Consumable) tables are just an extension of the main asset table (alm_asset). So any asset record be it hardware or license or consumable should be also present in main asset tabl...
I want my scheduled job to run only on business days.Can I use the schedule 8-5 weekdays excluding holiday in Scheduled job?
Hi all, i just got an email from our Telecom Team, with a ZIP File including a lot of MIB and MY Files for our Avaya Equipment.So i searched the Wiki and Community Page how to add this. I found , that i need to go to MID Server -> SNMP MIB, Create a ...
I need to make a lot of changes to a table after moving it under the task table... is there a command you can put at the top of a background script to make it not run the business rules during the updates?I would rather not have to disable them all.....
Hello All,We would like to change the URL of our production instance.Old URL: https://companyprod.service-now.com New URL: https://my.company.comAfter the new URL is created,the old should also continue to work.Please help on what should be done to p...