My team gets regular reporting requests from service desk leads for historical reporting on incident assignment. A typical request is "I want to see all incidents opened last month that were assigned to my groups at some time." I haven't seen an el...
How does discovery happens through mid server while discovering? Does mid server send probes to certain number of IP's parallel or it discover CI's one after another?
Some classes get their "last_discovered" (most recent discovery) attribute updated, some don't.What updates last_discovered ?Why do some classes get this updated, why do others not?Our users want to see the "most recent discovery" date and time. ...
I've been trying to learn more about the reporting/searching capabilities in Service-Now, and I can't seem to get keywords to work like I'd expect.Most of it seems okay:1. If I search for 'reimage' (123TEXTQUERY321=reimage), I find 65 incidents with ...
Hello, Can anyone tell me what function to use to test device type == mobile in client side script? Like for example we use gs.isMobile() to test devices is mobile on server side script.
I'm trying to resolve an issue where many of our WIndows Servers are not being fully discovered. The DNS Domain field does not get populated on many of the servers, and this appears to be because they report into domain name servers from a different ...
Does anyone exported the Discovery pattern, can you please share the documents or any Steps ? Thanks in Advance
Hi All,I am trying to discover windows and unix devices available in my network.I have created MIDserver and started discovery using configuration items. I have even set behavior with IP range in my network.And then I started Discovery by clicking Di...
Has anyone been able to successfully get the Global (/g) switch to work successfully in Pattern Designer for a RegEx parsing strategy? If I write a pattern that successfully is iterated using the Global switch and it tests correctly in a tool like ...
We are seeing issues with the setting of the "Is Virtual" flag for discovered servers. We have a lot of Windows/Linux servers that Discovery reports the VMware SerialNumber string, but yet the "Is Virtual" flag is FALSE! We also have IBM AIX LPARs t...
Hi all, We are attempting to configure the Integration - SCCM 2012 v2 application. We're hitting a wall early on. When using the 'Test data source connections error' on the Setup form the below error is thrown during the Testing JDBCProbes stage (als...
Can anyone pls explain the use of correlation rules in event management with real time example. Thanks in Advance, sweety
Deleted few Personal Computer records and Windows server records. Clicked on Execute Now and didn't see any thing happening. So Manually Transformed Import sets and didn't see deleted records getting created. Tried deleting recently discovered device...
Hi,First time post, so forgive me if this is in the wrong area, or lacks the technical details required...I have a request for a report to be created, based upon our Incident table. From the incident table view - Incident > Export To PDF > Detailed L...
Hi,Is there anyone familiar with the field label:- Help - Hint - URLOn the wiki page, the explanation is only for Hint (that works), the URL sounds adding the ? icon, but I don't know how to use the Help field.http://wiki.service-now.com/index.php?ti...
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