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How Shazzam Probe and Sensor work technically?

Hello Friends,   I am new to the discovery and want to learn the actual mechanism of the discovery. I would like to understand , technically what happens at the each phase of the discovery. (Code level) 1. Once i schedule the discovery, how  and what...

rajvirahul by Kilo Contributor
  • 1447 Views
  • 1 replies
  • 2 helpfuls

Migration from J2SSH to SNCSSH

Eureka adds a new SSH library, SNCSSH or "ServiceNow SSH,"   which is gradually replacing the older J2SSH library or "Legacy SSH."J2SSH limitations:no longer being supported by the open source communitythe set of negotiable algorithms is steadily agi...

tim_broberg by ServiceNow Employee
  • 5546 Views
  • 18 replies
  • 1 helpfuls

Resolved! Discovered CIs created with empty name value

Hi, just been running discovery in our test environment and I've noted a few hundred CI have been created where the CI name is empty for the following classes;   Exit Interface Routing Rule Next Hop Routing Rule   I suspect this might be down to the ...

thomas81 by Giga Contributor
  • 2274 Views
  • 3 replies
  • 5 helpfuls

Question on removing seconds in the time display field

We have date and time fields on several forms in ServiceNow and in a majority of cases, the seconds field is not valuable information for us.   For example, when someone is scheduling a change, we're not tracking the change down to the second but fro...

tjschmitt by Tera Guru
  • 5288 Views
  • 5 replies
  • 1 helpfuls

History option in the context Menu

Hi All, I would like to navigate to the UI action/ context menu for 'history'. I am unable to find in the UI context menu list as well as UI actions.   Thanks & Regards, Raji.

Can I use SNMP for Linux discovery

SNMP credentials have been configured for Linux servers. When I choose "test credential" it works and says successful. When I run discovery it fails and says "no valid SSH credentials". How can I force discovery to use SNMP credentials for some Linux...

Ann B_ by Tera Contributor
  • 2148 Views
  • 9 replies
  • 6 helpfuls

Run PowerShell custom activity with alternate credentials

I need to run a PowerShell script with specific credentials and haven't had much success yet. Here's what I've done so far.Created an account in AD and assigned it appropriate permissions. Assigned the account log on permissions on two MID servers.Cr...

jimdawson by Giga Contributor
  • 2271 Views
  • 2 replies
  • 1 helpfuls

Resolved! Have enabled barcode scan, but not appearing on mobile app.

Hi all, I created a Barcode field into our Hardware Asset Form within the Asset. I've set the attribute to be enable barcode scan. As per this KB aritcle I've seen a second article outlining about doing it from form layout, although Asset does not ap...

Clear event to close the alert.

We have a scenario where if the monitoring system sends critical incident it should be assigned to Group A, if warning event is received it should be assigned to Group B. This can be achieved by event rules , the tricky part is how to close the alert...

Resolved! London NetApp pattern

I'm testing the NetApp clustered and ontap 7mode patterns in one of NPE we've upgraded to london.  I'm getting this error when I run discovery.  It does classify the device correctly, but fails:   Identification Engine: Discovery status is FAILURE, C...

cyked by Mega Guru
  • 3040 Views
  • 8 replies
  • 0 helpfuls

How to discover MySQL Databases?

Hello All, Can any one help me with this, if you have already done. I'm trying to discover 'MySQL Server' --> MySQL Instance --> MySQL Database Names. Based on the MySQL IP's, i'm able to discover - 'MySQL Server' --> MySQL Instance but we are not ge...

Resolved! Calling JavascriptProbe from UI action menu

Hello, I am very new to ServiceNow and trying to learn/create application using studio. I have created a table from where using "UI Action" i could able to read data from that new table. now i would like call a ECC queue for this. Written below test ...

Ankit Bansal by Kilo Contributor
  • 1583 Views
  • 17 replies
  • 4 helpfuls

Resolved! Password Reset Enforce History Policy

Has any one had issues with the Password Reset Enforce history policy on AD? I keep getting an error "A constraint violation occurred. (Exception from HRESULT: 0x8007202F)Stack Trace:".I guess I have two questions:For those of you that have Enforce h...

jshafton21 by Kilo Guru
  • 3826 Views
  • 9 replies
  • 0 helpfuls

Versionone Integration

Has anyone done any Servicenow integration w/ VersionOne?    We use Servicenow for our ITSM system, but VersionOne for our Agile project/sprint planning, so much of the work we need our Engineering team to do resides in V1 tickets.   Looking for way...

adamrauh by Kilo Expert
  • 2379 Views
  • 2 replies
  • 0 helpfuls