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Resolved! Alert rule enrichment regex guide

Hello,  Editing as I have gained more information since initially postingPlease note that I cannot use any scripting, and everything needs to be done within the www.instance.service-now.com/now/sow/enrich-automation/x page. I am trying to figure out ...

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Ngauthier by • Giga Expert
  • 4539 Views
  • 6 replies
  • 1 helpfuls

Discovery issues for windows server

For a specific IP that belongs to Windows server i enabled the Servicenow discovery. But In the CMDB CI table It created 4 CI records are created with 4 different classes i,e. VMware Network Adapter, Website, Website, Vmware virtual Machines instance...

baba by • Tera Expert
  • 1038 Views
  • 2 replies
  • 2 helpfuls

Azure Key vault as a external credential storage

Has any one used Azure Key vault as a external credential storage in ServiceNow for discovery?  I did not find external credential storage plugin separately in ServiceNow store. As per document it says you need to request it through High portal.  I s...

Aryan_B by • Tera Contributor
  • 2670 Views
  • 3 replies
  • 1 helpfuls

Resolved! Linux server is getting classified as IP Router via discovery

 Linux server is getting classified as IP Router via discovery  as SNMP is enabled on Linux server, I tried decreasing priority of Linux classification than SNMP. Also tried creating identifier for Linux server with priority as 99 and snmp router it ...

akmalbabu by • Tera Contributor
  • 2958 Views
  • 5 replies
  • 2 helpfuls

Resolved! Behaviors and Probes

Hello! I am using Behaviors for Discovery schedules. For the behavior, we have 2 phases for Functionalities:Phase 1: every other protocol, no SSHPhase 2: SSH only I noticed that during discovery, the Shazzam probe only tries Phase 1 protocols and ign...

mihai1107 by • Tera Contributor
  • 1419 Views
  • 4 replies
  • 0 helpfuls

Resolved! Service account for Servers(Windows/Linux/ESX/Solaris) for Discovery

Hi all,The prerequisite for ServiceNow discovery is network connectivity (open firewall ports like 22, 135, 443, 5985). We have 50 Servers (Windows/Linux/Solaris) for auto discovery and requested firewall/network team to open the ports (135/22). Do w...

baba by • Tera Expert
  • 824 Views
  • 1 replies
  • 1 helpfuls

Resolved! HTTP Classifier not working after Yokohama patch 7

Hi everyone, we are using ServiceNow discovery and before Yokohama Patch 7 we could scan a Devices Webpage and the HTTP Classification Match would find the webpage and then it would kick off the correct pattern to run.Now Discovery is trying to authe...

Curt4 by • Tera Expert
  • 2513 Views
  • 4 replies
  • 3 helpfuls