I'm running ITOM Event Management on Xanadu PDI and I'm running into a strange issue. In alert forms, the Configuration Item field will say (Empty) but when I click on the Open Record link, the appropriate CI record opens. So there is a CI but it i...
It sounds like we are running ServiceNow Discovery, and while you can discover the endpoint (CI), you're not getting detailed information like installed software.
Hi,I need to setup ACC-M from start, but I am not very much aware of how-to setup it step by step. If anyone give some steps and pre-requisites how to start it from the Agent installation and on how many servers, we need to install it to the setting ...
Hi All, Has someone passed CIS Service Mapping exam recently this is very urgent
We are seeing Windows Server discovery failing in Schedules containing IP range. But if I go into a Quick Discovery of a single IP it works fine. For example Schedule is to discover a /24 subnet. ALL the Windows discoveries fail, all cre...
Hi Team ,I am currently working on the CyberArk integration with ServiceNow. We have successfully completed the integration for Windows, SSH, and VMware using the External Storage Plugin, and have now started working on the OAuth 2.0 implementation. ...
We are performing Service Mapping and noticed that we are always getting different load balancers everytime we run top-down discovery. On checking the OOTB Pre Service Mapping Task script (LoadBalncerInfo), we see that the variable "computer_id" is b...
I have a requirement where i have to correlate 2 types of events/alerts. 1 events gets triggered when application goes down and 2 alert gets triggered when underlying hardware goes down.now objective is to show in the alert that event 1 happened beca...
Hi, I have a problem with the discovery of Oracle databases (cmdb_ci_db_ora_instance). In the discovery logs I receive an error message for Oracle Listeners (see image oracle 1) in particular this message here (see image oracle 2). Finding the PID in...
HiWhen I Try to add manually a connection to Oracle RAC, I get "Identical manual connection already exists" error message, in the map view , this connection doesn't displayed how to fix that ? thanks
The SOW Integrations Launchpad was used to create a custom integration. It was saved to an update set. When we try to commit the update set to another instance, the integration wasn't showing in Integrations Launchpad. I got an error related to cros...
Hello Team, I've created a Itunes Application pattern to pull the InstallDate from Itunes Application ; I'm not using a custom field but using the ootb install_date field that is avaiable on the form. I've managed to get part of it working but my ins...
Hi,I am new to discovery and I want to discover the database instances(MS SQL).Can anyone help me with some step by step process for the DB discovery.Currently I only know that we have OOTB Tables and we have OOTB Patterns as well and we need applica...
Is there a comparison deck between ServiceNow ITOM and Splunk or other AiOps tools
