I have discovered the UPS (Leibert) using SNMP, but the serial number is empty. The discovery log shows that "Rule 5: Searched on <cmdb_ci_hardware> for attributes: serial_number: Skipped Identifier Entry". Please suggest if you have faced similar is...
Hi Everyone,We are currently helping a client fix inconsistensies found in their Software Installation table as part of fixing their SAM implementation. They currently have ServiceNow Discovery, File Discovery, and SG-SCCM active to get data about th...
Hi Team, I would really appreciate your support regarding the implementation of Metric Intelligence. 1. If the monitoring tool has the capability to send metric data directly to the ServiceNow instance, do we only need to share the endpoint and MID S...
Hello everyone, Does any one have done JEA Configuration with CA Certificate instead of Self-Signed Certificate Configuration. Please post the document or KB links if you have.
Hi Community,I Need some help on this problem.In our env there windows servers which was discovered but they are missing serial number attribute on the CI record.The count of these servers is around 120 so i am not sure how to approach troubleshooti...
Hi, I am trying to create a record in a custom table through flow designer when we are recieving an emailBut getting following error when testing (Record is created but with an error) And the flow is not getting triggered as expected Please help with...
Hi, I am getting the below error in Microsoft Intune Service Graph Connector Import Logs: Identification Reconciliation Engine(IRE) Processing errors->1: In payload missing minimum set of input values for criterion (matching) attributes from identify...
Hi , How to find the coalesce field in Robust Transform ?
Hi , How can we Discover all Azure Subscriptions instead of manually clicking on Discover Subscriptions on Service principal Account In ServiceNow .This below property is already true. glide.discovery.cdu.auto_refresh_sub_accounts_and_ldcs = true Th...
I am trying to discover a vCenter appliance and it just discovers the appliance nothing else. It doesn't launch any other vCenter probes - VMWarevCenterNetworksProbe, VMWarevCenterDatastoresProbe, VMWarevCenterVMsProbe, VMWarevCenterClustersProbe The...
Hi,I have created a Flow Designer, and in this flow, I have added an action called Ask for Approval. In the approval action, I need to add an approval group. Currently, the approval group is configured manually, but I want to dynamically pull the app...
Hi, we are implementing CMDB and decided to use the CSDM status fields such as Lifecycle stage and Lifecycle stage status fields. We are trying to load sample data using import sets and transform maps, but these fields are being set to blank despite ...
Hi All, I am facing an issue where Service Map is stuck with error Permission issues with Credentials(SSH private Key). I have attached the screenshot.I am able to login to these servers and Discovery has already added in CMDB.Is there anything I can...
We are integrating ThousandEye and ServiceNow via OAuth Authentication using Custom webhook in ThousandEye. In order to get token from Servicenow, ThousandEye redirects to Servicenow Instance and login via the Integration user. Since, there is SSO en...
Hi Community, In Asset management workspace, once the state is "In stock", stockroom field becomes mandatory.However, I have checked that table, UI Policies, client script does not seem to have a logic where stockroom field is made mandatory. Any ide...
