Can I use "system import sets" to update existing records?

[Daiki Shinohara]

Can I use "system import sets" to update existing records?

I would like to update my ServiceNow CI by importing an edited Excel for a record already registered in ServiceNow.

Thank you for your cooperation.

[suvro]

Yes you can, just make sure to mark the correct field as  coalesce  which is the unique identifier for that CI for example Serial Number in case of Hardware and its children

[Chandu Telu]

Hi Daiki Shinohara,

Yes, you can use but make sure the there should a unique value added the screenshot for your reference

Mark the answer if correct/helpful , if it helps

Thanks

Chandu Telu

[Ankur Bawiskar · Accepted solution]

Hi,

yes you can

I hope you must be using data source, transform map and field maps

In the field maps; the field which is set as Coalesce=true determines if new record is to be created or not

If match is found it would update

If not then it would insert

Regards
Ankur