Does Business Application is part of Service mapping scope?

[Amit Panjwani]

In Service mapping we consider to Build application services & get underlying infrastructure mapped so if we have only service mapping in scope so does  Business application comes under this ?

[Shaqeel · Accepted solution]

Hi @Amit Panjwani 

Yes, Business Applications do come under Service Mapping in ServiceNow.

Here's how:

- Service Mapping is a ServiceNow application that discovers all business services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these business services.

- The main purpose of Service Mapping is to build a map of all critical business services, which can be anything that is delivered to an end user, including a Business Application.

- Business Applications are considered as a part of the service, and Service Mapping helps in understanding the dependencies and relationships of these applications with other components in the IT infrastructure.

- Service Mapping helps in identifying the impact of any infrastructure change on the Business Applications, thus aiding in efficient Change Management.

- It also helps in identifying the root cause of any issues in the Business Applications by tracing the issue to the underlying infrastructure component.

- Therefore, even if only Service Mapping is in scope, Business Applications are considered as a part of it.

Kindly mark it as Solution/Helpful.

Regards

Shaqeel