Event Management with out Mid Server?

[SNOW44]

Hello Excepts,

For Event management, Client have don net App software which collect the event from monitoring tool and visualize the client. Now client want to integrate dot.net Rest API to ServiceNow. Will it be possible to integrate Rest API with out mid server for event management.

In ServiceNow, client want to create incident which OOB behavior of Event Management. For this we referred this docs link.

[Joshton1]

Hey, 

If your custom App is able to send data (Make an Inbound Request call to ServiceNow Instance - it can be a Table API, Import Set API's or Scripted REST API call) you do not require a MID Server, and you can create an Incident out of an event based on OOB Event management. 

Thanks,

Joshton

[Rajendra17]

Hi,

Event Management starts once the event is available in the event table of ServiceNow, no matter how you send it.

You can send using PUSH or PULL connector using MID Server or can send directly to ServiceNow event table using REST API. You may need to write a script to convert all events from dot net app to the ServiceNow event format JSON string and send it to SNOW event table using REST connection

Br

Rajendra

[Rahul Priyadars]

Will it be possible to integrate Rest API with out mid server for event management---> YES Using webservices/REST API you can do it.

I assume your DOT NET APP must be placed on premise behind firewall. You need to open port so that your internal app can POST data to em_event table of Service Now. So Outbound PORT from DotNetAPP to Service Now needs to be opened.

https://docs.servicenow.com/bundle/sandiego-it-operations-management/page/product/event-management/task/send-events-via-web-service.html

Once event reached em_event table your Service Now event management works the way your configure.

Regards

RP