Event Rule: How to create an Alert for every event occur?
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05-22-2022 10:20 AM
I want to create new alert for every Event. I tried by giving threshold as below but it is not working:
count
occurs= 1
over(seconds)=10
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05-22-2022 12:04 PM

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05-22-2022 12:06 PM
Rajat,
I am struggling to understand what the use case could be for this, perhaps you could elaborate?
Richard

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05-22-2022 09:45 PM
As suggested rethink on use case Why- Support team will bombarded and operation will have to give lot of answers.
Server 1
70% CPU threshold breached - INC1 (Lower Priority)
90% CPU threshold breached- INC1 (High)
98% CPU threshold breached- INC1 (Critical)
for same server CI and similar metric you want to spin 3 Incidents this is what ur use case is.
OOTB Service Now EM does event de-duplication based on message_key attribute.
Regards
RP
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05-23-2022 04:18 AM
Yes, It is a bad practice however I am able to achieve this by putting timestamp in the Message_key