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ServiceNow Integration with IBM Maximo and Oracle peoplesoft?

Hi Community folks, Greetings. I would request your help in building  a ServiceNow Integration with IBM Maximo and Oracle peoplesoft , We have requirement to integrate the  Maximo and peoplesoft application and bring its data into ServiceNow. What ar...

Satya24 by Mega Contributor
  • 4855 Views
  • 2 replies
  • 0 helpfuls

Discovery Automation Error Message

Hi All, I want to delete the error message in bulk from automation_error_msg table, but I am not able to do so. I have tried from background script but fail. I can delete only by opening the record, I have around 10000 to delete. I will be grateful i...

ahmadadnan by Giga Guru
  • 1930 Views
  • 1 replies
  • 0 helpfuls

Discovery best practices

Looking for discovery best practices -     1) how many mid servers are recommended?.. Any firewall port restriction (other than opening 443) ?    2) Windows mid server can discover Unix servers/applications or we need to install mid server on both se...

ServiceNow integration with OEM via SNMP V1 trap

Hi All, We are doing the ServiceNow integration with OEM via SNMP V1 trap. By default ServiceNow uses the SNMPv1 Community String as ‘Public’, but due to security reason we cant use the default string. We want to use the private string in order to au...

Satish Wagh by Tera Contributor
  • 1217 Views
  • 3 replies
  • 2 helpfuls

Resolved! Setting up Parallel Tasks

I am trying to setup 4 parallel tasks. I want task #3 to wait for completion before firing off the task 4. How do I achive this?    

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Expiry of SSL certificate in servicenow

Hello All, I have configured REST API and shared the URL to the third parties. They are accessing certificates by default, but for every 2 weeks or 10 days certificate is getting expired.(Note: we have not done any import on certificates, by default ...

Arjun King by Tera Contributor
  • 2027 Views
  • 1 replies
  • 0 helpfuls

AWS was not able to validate the provided access credentials

Hi, I'am unable to connect to cloud account using cloud management plugin in service-now. Did any one see this issue? Error keeps popping "AWS was not able to validate the provided access credentials. But my access credentials are correct and i valid...

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karthikeyan7 by Kilo Contributor
  • 2349 Views
  • 2 replies
  • 1 helpfuls

Resolved! notification type goes send ignored

Hi Experts,  When an ITIL user closes an Incident Task by providing the comments and updating the status as closed and click update at the same time. The end user is not getting comments notifications. The email was generated when I saw it in the ema...

divya81 by Kilo Expert
  • 8938 Views
  • 10 replies
  • 5 helpfuls

Multiple Ticket viewing at once

Does anyone know of a way to view multiple tickets (each in its own tab).  For instance, as it is now if I click on ticket number 1234 it takes me to a view of that ticket, but if I want to also view ticket 1235 and just bounce back and forth from se...

Sam76 by Kilo Explorer
  • 2287 Views
  • 3 replies
  • 0 helpfuls

Resolved! LDAP Importing truncating fields to 40 character

Hi all,  Just created a LDAP OU Definition to import the groups we use for File Share, I'm importing them into the table cmdb_ci_storage_fileshare. The first issue was the LDAP Target, the RDN was limited to 40 characters. I've increased that to 255 ...

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CMDB Required Fields - Issue

We are working to setup our CMDB and I am working to clean out all of the required and recommended fields that were setup by the company prior to my arrival.  I have narrowed it down but have run into an issue.. There is a required field, port, on th...

AndyB5000 by Mega Guru
  • 2166 Views
  • 4 replies
  • 0 helpfuls