how to assign incident particular assignment group, category and subcategory and priority through alert rule in event management. i have created Alert rule condition is when type is xxxx and severity is xxxxx incident needs to be create particular g...
We are planning to deploy CMDB / Discovery to our estate - One of the early phases will be the discovery for the CMDB - to do this we need to create "discovery accounts " on every server. This will take a long time in our compoany so I wanted to ki...
I am trying to call the Event table REST endpoint to insert a record, and for some reason the additional_info field is not being filled the way I would expect it to. I can't figure out what I am doing wrong. Here is the body of what I am sending: { ...
Hi All,We are in a process of reconcilation of Middleware CIs from SNow CMDB.My query is how can we identify the Middleware CI is active and running on the target Server?For example, assume there are 4 Weblogic CIs running at Unix Server and the same...
Hi, I would like to know what are these and what is use of these below in servicenow. Next Hop Exit Interface Routing Rule Switch Forwarding Rule Switchport DNS Name I am looking for the some concept of them as in networking terminology with if possi...
If i am doing integrations with Vcenter to fetch all CI information related to VMs into Servicenow CMDB and not using Discovery Module will i be charged for the licenses. My understanding is that if Discovery is helping me fetch data or update only ...
Hi All,I just want to know if it is possible and how much effort is required to get the following working. We have allot of requests for ServiceNow access in our company and we would like to automate this process via a Workflow. I want to create a ne...
i tried the code from the documentation: notes = current.work_notes.getJournalEntry(-1); var na = notes.split("\n\n"); //stores each entry into an array of strings for (var i = 0; i < na.lengt...
I am doing some research and want to know if ServiceNow stores configuration of network gear such as routers and firewalls. I watched some videos and browsed through the data sheets but couldn't conclude if CMDB is storing entire device configuration...
Hello, Is there a way to update or enrich the event with more details from event management layer by looking at another table? The way i'm looking here is - We are using BPPM with dynamic data table to update the events as and when they appear.Can we...
Hello Community, I'm new to snow event manager and working on Jakarta version on ServiceNow with Event Management Plugin enabled. Requirement: Correlate Switch down events with the underlying connected CI's host down events. Cause Event: Switch Event...
I read trough this thread. WMI issues on Discovery of workstations finding something of a similar issue with windows discovery, although its a way more widespread issue for workstations I have seem similar results on win servers.We have a huge volume...
Hi, We have few types of storage and backup appliances which does not support discovery. Is there any OOB field to mark a CI as non-discoverable? What are the strategies you follow to maintain non-discoverable CIs in CMDB? Regards, Chandra
Hi, this will probably be a really simple question to answer... I have built a workflow for a specific service request. I have created a catalog task but I don't know how to assign it to the requester? I guess this would require some scripting to ass...
I ran discovery, and received error Failed exploring CI Pattern. Check Pattern MSSQL DB on Windows Pattern. any insights to resolve the issue. 2018-03-23 08:56:45: Task is running on MID server MidServer_01 2018-03-23 08:56:45: setAttribute(sam...
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