How the subscription for IT Service Management Professional - Unrestricted User v2 calculated ?

Sathya5 · ‎11-16-2020

Hi Everyone,

I would like to know how the subscription for IT Service Management Professional - Unrestricted User v2 calculated.

And is it possible to run it on demand?

The Last calculated was on a while ago and I have done some clean-up of inactive profiles since then but it is not reflecting in the Subscriptions module

Kieran Anson · ‎11-16-2020

As you're on the unrestricted license model, I'd suggest looking at the below infographic and liaising with your account manager if the indication doesn't reset automatically.

How do I manage Unrestricted User subscriptions?

View solution in original post

Kieran Anson · ‎11-16-2020

Hi,

Have you run a sync on the subscription? There is a sync button in the top corner of the subscription record.

Sathya5 · ‎11-16-2020

I dont see the "Sync Now" button. Does it need any special roles ? (I have the Admin role already).

Kieran Anson · ‎11-16-2020

What is the license type? You can only sync per-use licenses.

If you go to "Subscription Configuration" is auto-sync user sets checked?

Sathya5 · ‎11-16-2020

Hi Keiran,
The license type is "Max-User". I would like some insight into the logic behind the number that shows up in the 'Allocated' column. So that I can know if I'm on the right track by cleaning up inactive users.