mid server is keep getting down because of MiD server upgrade issue

[Vini]

Hi,

Our mid server is keep getting down because of MiD server upgrade issue. whenever we restart services it's comeback online for sometime and went down.

ServiceNow & MiD servers are on same version but still MiD server is getting down and shows "MID Server failed to upgrade". Please advice on this issue.

ServiceNow Version#  glide-rome-06-23-2021__patch4-hotfix1-12-10-2021

MiD Server Version# rome-06-23-2021__patch4-hotfix1-12-10-2021_12-15-2021_1427

Thanks & Regards,

Vinil.

[Richard Hine]

Vinil,

Have you pulled the MID server logs to find out why the upgrade is failing? Might be that it cannot reach the SN install location it is configured to pull from?

You could also try using the 'Upgrade MID' related link on the MID Server record?

The logs will tell you why it is failing though...

Hope this helps,

Richard

[Vini]

Hi Richard,

We got this error.

01/13/22 13:05:21 (439) Worker-Standard:HorizontalDiscoveryProbe-b77da5c11b09c510e9cacbb4604bcb58 WARNING *** WARNING *** Error while setting attribute. : Groovy code failure: Failed to get file through WMI connection on host <IP Address>. File Path: C:\PROGRA~1\Informatica Cloud Secure Agent\apps\jdk\1.8.0_Zulu8.56.0.22_302_SA\jre\/conf/server.xml, Error Message: New-PSDrive : The network path was not found

At C:\Mid Servers\<MiD Server name>\Agent\scripts\PowerShell\CommonUtils.psm1:220 char:20

+ ...      return New-PSDrive -Name $driveName -PSProvider FileSystem -Root ...

+                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    + CategoryInfo          : InvalidOperation: (2d5a75c2-3c06-4e5f-bfe8-c71c253a336f:PSDriveInfo) [New-PSDrive], Win32Exception

    + FullyQualifiedErrorId : CouldNotMapNetworkDrive,Microsoft.PowerShell.Commands.NewPSDriveCommand

[Richard Hine]

Vini,

I am not sure that is the error preventing your MID upgrade, that is related to Discovery.

If you use the 'Upgrade MID' related link on the MID server record, what do you see in the MID agent and wrapper logs?

[Vini · Accepted solution]

Hi All,

after restart MID Servet is up for few minutes and it went DOWN, so we restart the MID Server and immediately "Upgrade" MID sever. Now the MID Server is Stable [UP & Running].

Regards,

Vinil.