Shazzam probe being stuck

Paul125
Kilo Guru

Hello, we have weekly discovery schedules set up in place and have been working for years. All of sudden these schedules being canceled it self due to time out. after digging further, we found that 'shazzam' probe being sent out but 'processed' state is showing processed but timestamp showing empty and 'updated on' showing discovery end time like below. Has anyone experienced before? Thanks

find_real_file.png

1 ACCEPTED SOLUTION

Paul125
Kilo Guru

Restarting the MID solved my issue.

View solution in original post

22 REPLIES 22

I've created a probe with above properties. How can I use the above script and how to link to the probe? Thanks.

tim_broberg
ServiceNow Employee
ServiceNow Employee

Go to the Discovery Definition application in the Probes module.

Create a new probe.

Name it what you like, but mine is named MidState.

Set topic = JavascriptProbe

Set ECC queue name = MidState (or whatever you named your script include) 

Save it.

Click "Test probe" and when the popup comes up, fill in the name of the mid server you want to look at. (You may leave the source blank.)

After a short delay, it should take you to a list view of the ecc_queue showing the output and input records. Click on the input record and look at the output field to see the results.

Thank very much Tim.

tim_broberg
ServiceNow Employee
ServiceNow Employee

🙂

Tim, I've created everything that you have mentioned, when I hit the test probe input gives me error.

find_real_file.png

find_real_file.png

Here is the error

find_real_file.png

Please let me know if I have something wrong.