Unparseable date Error in connector instance

Sneha59
Kilo Contributor

I am trying to make integration with SCOM. I installed mid server and its validated and up but when added the mid server in connector instance its showing some unparseable date exception.

exception as follows

EVENTS

-------------------------------------------------------------
failed to run 3PC groovy.lang.MissingMethodException: No signature of method: static com.service_now.mid.probe.tpcon.test.SCOMConnector.writeError() is applicable for argument types: (java.lang.String) values: [Failed to send event. java.text.ParseException: Unparseable date: "12-09-2019 01:44:46". Event{EMS='SCOM Connector', source='null', node='IT-CAP-W10-028.baf.ikano', resolution_state='New', severity='null', messageKey='a02e8ab5-4be9-413d-9fec-d830b20dc7ce', resource='null', businessServiceName='null', ciTypeName='null', description='Power Shell Script failed to run, Description: The PowerShell script failed with below exception.

can someone explain why this error and what has to be corrected?

3 REPLIES 3

moshe_d
ServiceNow Employee
ServiceNow Employee

Hi

 

I'f I'm not mistaken the SCOM integration with SN has 3 different scripts depending on the version, there are 2007, 2012 and 2016.

be sure to configure it properly.

 

Regards, Moshe 

preethi6
Kilo Explorer

Hi,

 

I have similar issue with our connector instance with the error message as below.

Any possible solution identified?

 

EVENTS
-------------------------------------------------------------
failed to run 3PC groovy.lang.MissingMethodException: No signature of method: static com.service_now.mid.probe.tpcon.test.SCOMConnector.writeError() is applicable for argument types: (java.lang.String) values: [Failed to send event. java.lang.ArrayIndexOutOfBoundsException: 1. Event....

Thanks,

Preethi

Ryan Zulli
ServiceNow Employee
ServiceNow Employee

Hi,

those errors occur when the proper dll's are not loaded on the mid server host - please ensure to follow the correct process ::https://docs.servicenow.com/bundle/newyork-it-operations-management/page/product/event-management/ta...

Thanks,

-Ryan