Which Task Types do you use

[#1]

Out of the box, It seems like there are a few different Task types in Service-now.com: Catalogue, Incident, Problem, and Project. However, there doesn't seem to be a Task type for general requests, such as assigning minor enhancements to a development team, or creating policies / procedures that document workflow.

I wanted to know how other organizations manage such tasks. For now we are just using the Catalogue Task type

[myee]

You can us the TKT type or just a plain TASK. The 3rd option that we considered was creating a new ticket type. My personal recommendation would be to keep the type of tickets you have to a minimum. It gets a little confusing for the users.

I think you do have a point. It appears that Service-Now really lacks a clear direction for Event Management to capture "stuff" which really doesn't fall into some of the other ticket types.

[#3]

Thanks for your post, myee. I agree 100% on minimizing the ticket types. Since we've opened a significant amount (50 or so) we'll probably just stick with catalog.

Regards,

Patrick

[gflewis]

Release Management v2 has Enhancement tasks and Documentation tasks.