Wildcard for Global Text Search?

Riddel
Tera Expert

We use the Global Text Search box quite extensively, but we cannot seem to find a way to implement a wildcard search. Is this even possible, or something that is being looked at for a future release?
Users would rather type in 01234 to go to PJ001234, rather than typing in the entire project #. A simple wildcard search should pull up any fields that have 01234, which is exactly what we're looking for.

I may be just missing a way to enable to functionality as we are new users of SN, but I can't for the life of me determine a way to do this. Any ideas?

Thanks,
Mac

2 REPLIES 2

CapaJC
ServiceNow Employee
ServiceNow Employee

I don't think wildcards are supported, but if you're on a recent version, numbers are text indexed differently than other fields. For a task number INC0012345, three separate things are indexed, permitting searching on any of them:

The entire value is indexed: INC0012345
The digits alone are indexed: 0012345
The unpadded digits are indexed: 12345

This special indexing is only done for records created or updated since the upgrade where this change was made, but you can regenerate the text index for a table to get its older numbers indexed like this.

Here's the notable change text:
http://wiki.service-now.com/index.php?title=Fall_2010_Notable_Changes#More_searchable_record_numbers


rachel_sienko
Giga Contributor

Zing will support wildcards in searches with the October11 Preview 1 release (scheduled for July 8, 2011). Please watch the following page for updates:

http://wiki.service-now.com/index.php?title=Introduction_to_Searching

To add a wiki page to your watchlist, log into the wiki, navigate to the page, and click "Watch". To receive an email notification when a page on your watchlist changes, set your wiki email preferences.