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ITSM Maturity Model

ITSM Adoption Posture Maturity Model    Maturity is a measurement of the ability of an organization for continuous improvement in a particular discipline. It helps assess the current effectiveness of a discipline and supports figuring out what capabi...

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Juan Osorio by Tera Contributor
  • 15251 Views
  • 2 comments
  • 8 helpfuls

Now Assist for ITSM: FAQ (August 2024 update)

Introduction Welcome to the Frequently Asked Questions guide for Now Assist for ITSM.  Please comment if you have a question not addressed here, and keep checking back for updates.   Table of Contents Features & Functionalities Implementation & Enabl...

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Jeff Fox by ServiceNow Employee
  • 14051 Views
  • 7 comments
  • 11 helpfuls

Change Management Process Workflow

  Change Management is the process of managing a change request through the lifecycle of a request. Change Management ensures that standardized methods and procedures are used to handle the changes. The fast pace of change in technologies has...

AJAY K by Tera Contributor
  • 50744 Views
  • 6 comments
  • 19 helpfuls

Adding Custom "Timezone source" in SLA Definition

The calculation of SLA is dependent on various SLA Definition settings when you configure.  One of them is "Timezone Source".  Here I am taking a scenario that can be an use case where the need of Timezone source is very important. Scenario#1 A Group...

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Narsing1 by Mega Sage
  • 4031 Views
  • 3 comments
  • 10 helpfuls

Standard Change Proposal : Default Assignment and Approval Group

Hey Everyone,   This articles explains the process to remove the default assignment group set while proposing/modifying any standard change template. OOB Standard change templated are sent to Change Management assignment group as use Change Manager a...

Laukik by Tera Contributor
  • 4791 Views
  • 4 comments
  • 6 helpfuls

Modern Change Management Launch & Learn series

  In this video series, ServiceNow product experts share our modern vision for change management and our perspective on how you can get there. The series starts off with an overview of the modern change solution and review of the adoption journey we...

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gregholevas by ServiceNow Employee
  • 7136 Views
  • 4 comments
  • 8 helpfuls

ITSM Recommended Trainings

ITSM Recommended Trainings ServiceNow training and certification sets you and your business up for success, which is why it’s critical to make training an essential part of your ServiceNow program. By building the right skills, you can deliver more v...

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How to clone an Instance?

Lets say you have a source instance as (https://source.servicenow.com)And a target instance as (https://target.servicenow.com) Step#1: To create a Clone Target, Login into your instance which needs to be cloned.Navigate to System Clone > Clone Target...

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Manjul Katare by ServiceNow Employee
  • 28985 Views
  • 1 comments
  • 26 helpfuls

Live on ServiceNow: ITSM Webinars

                  Watch the latest Live on ServiceNow: ITSM webinars! Here you can watch all the LOSN recordings ranging from topics like Get Started with Now Assist & AI Agents in ITSM, Unlocking the Power of ServiceNow Yokohama Release: What's New...

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Redirect To Requested Item (RITM)

TL;DR - An approach to redirecting to RITMs without implementing wacky customisations A re-occurring theme in the community since ~Madrid is the ability to redirect to the RITM record when a request is submitted on the portal. Now, there are a number...

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ITSM Product Architectures

It always helps to understand how ServiceNow products work foundationally and how they are connected to other products, which is the purpose of the following product architectures.   ITSM Product Architecture Blueprint   Digital Portfolio Managemen...

ServiceNow by Administrator
  • 1819 Views
  • 2 comments
  • 4 helpfuls

Service level Agreement (SLA) - An Overview

  Service Level Agreement (SLA) :  It is an agreement between Service provider and the Customer. If XYZ bank takes IT related services from an ABC IT company. Then there will be an SLA between  XYZ and ABC. That SLA will include the services provided...

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CIS ITSM practice

https://quizlet.com/280777053/servicenow-itsm-certification-exam-2018-flash-cards/ https://quizlet.com/283949555/servicenow-itsm-implementation-certification-exam-march-2018-flash-cards/   https://quizlet.com/288200386/servicenow-itsm-implementation-...

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