Hi there, I recently passed my certification of CIS-ITSM and I want to share with you my journey. The following steps are the prerequisites and have enabled me to prepare for the examination. It is assumed that you have already passed your CSA certif...
While the industry was abuzz in 2024 with the term 'Generative AI', 2025 will be the year for AI Agents. A recent LangChain research survey revealed over half of companies already use AI agents, with over 75% planning to do so in 2024. Are you consi...
ServiceNow provides an easy way to send your survey to multiple people through email using the the Outlook Actionable Messages plugin. Users can answer the survey questions and submit the survey from the email client instead of opening the survey in ...
Hello Everyone, I was trying to set dynamic [Due date] with [Date type] as relative on [Ask For Approval] action in flow designer based on some condition. I tried to search online on how can I achieve this requirement but had no luck. So, I started w...
Requirement gathering during the kickoff meeting is and will always be a crucial step. Since it’s a stepping-stone for any implementation, it’s crucial that it should not be messed up and it must go in a smooth way. I am attaching the business requ...
Step 1 ) Create a business rule as below. (for Copying additional comments to SC Task from RITM) Table : sc_req_item When : After , update Filter condition : Additional comments : changes Advanced Script : (function executeRule(current, previous...
When implementing Change Management you're always going to need to calculate Lead Time for a Change to be implemented. Lead Time means how much time (in terms of days) are in advance before a Change can be implemented. Key factors are Planned Start D...
This article will help to setup the push notifications for Agent App. Follow below steps. 1. Create applet on the mobile studio under ITSM Mobile Agent or your scoped application. After creation of applet get the sysid of applet go the sys_sg_scree...
This guide outlines the default templates and their corresponding GenAI variables used to compose email content recommendations for Major Incident Management (MIM) communication. Default Templates & GenAI Variable Mapping Template NameSectionGenAI ...
We have seen some requirements on re-ordering the UI actions Present in the SOW . Let's learn how to meet the expectionations, for this Article am going to use Indident Record, but the configurations remains the same for all the records ( Change,Requ...
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Modern Change Management: Adoption Playbook & Maturity Journey Table of Contents IntroductionPersonasTechnical specificationsDefining key Modern Change concepts/capabilities Change ModelsWorkflow vs Fl...
Integrating ServiceNow with Salesforce using REST API and OAuth 2.0 Are you working with both ServiceNow and Salesforce? Integrating these two platforms can streamline your processes and boost efficiency. Here's a step-by-step guide to help you int...
Hi All, In case you are wondering how do I upload an attachment by clicking on a Button in a form please follow below steps: 1. Create UI Action: Navigate to System Defination -> Click on UI Action Module -> Click on Create New 2. Fill all the de...
1. Add The following field to be copied when a new change is created using "Copy Change" functionality: Implementation plan 2. Add The following field to be copied when a change task is copied: Change Task Type
Hi Friends, Few Days back I had posted an article related to ServiceNow Implementation Certification which included the study materials which I had followed to clear the Implementation Certification in ITSM.I am creating this article to attach the sa...
To add all the attachments in the Email Client Template please follow the below procedure: Create a Business Rule on the sys_email table with conditions before insert. Script : var att = new GlideRecord('sys_attachment'); att.addQuery('table_s...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is IT Service Manageme...
Create a Business Rule on the sys_attachmnet table and add the below code in the business rule. function copyAttachment(table_name, table_sys_id) { var att = new GlideRecord('sys_attachment'); att.initialize(); att.file_name ...
Introduction Are you starting off with ServiceNow Incident Management and wondering how to get going or had it for a little while and wondering if you have ticked all the right boxes? It can be hard understanding what is necessary and what sequence o...
seanflack
Dan Bruhn
Lindsey G-Prada
ServiceNow
Lisa Latour
Steph Morillo
