Hello Developers, Have you observed that sometimes you receive emails in your instance even if you are not a member of any group that receives emails or have subscribed to any notifications? It is as a result of ServiceNow's Delegate functionality. ...
After talking to our customers about their ITSM experience, one common theme continuously came up. How do we help our employees become more efficient while maintaining an exceptional user experience for them? We focused our discussions on Requesto...
Welcome to the Digital Portfolio Management (DPM) Community series! As you get started with your DPM implementation, it is essential to know these key features that will help you achieve your desired outcomes. Understand and deep-dive into featu...
I have gone through many articles & community queries on how to copy the activities/journal entries between parent & child tables [Bi-Directional]. Either it can be RITM & SCTASK (Or) CHANGE REQUEST & CHANGE TASK (Or) PROBLEM & PROBLEM TASK etc., Bu...
Now's the time Transforming the IT service experience isn’t a one-shot sprint, it’s an ongoing ultra-marathon. Today, your IT teams need to not only deliver fast and personal services at scale, they also must constantly pivot to meet challenges i...
Hey team, The most common question I get from legacy users is 'how do I know what new models I can create'. So, I wanted to share a general guide to give everyone a baseline to start from. Don't forget to sign up and join us at the clinics. Lat...
A big thank you to everyone who registered and came to our Change Management and release 'Open Office Hours' - where we address adoption issues and hold an open Q&A related to modern change. Attached are the Modern Change decks for reference, alon...
Hi, Appendix for this article can be found Here We use assessments to evaluate, score, and rank records from any table in the system. In this article we shall see how to configure assessment, create stakeholders and then generate assessments. Step 1:...
Granular admin roles in Notify:When you create a new role, it doesn’t automatically follow the same security restrictions as existing roles. So, if there are certain tables—like the Notify tables—that should remain restricted, you need to handle that...
Problem When working with a custom table that extends the Task table, you may notice that field value changes (for example, changing the State from Work in Progress to Pending) are reflected correctly on the form but are not displayed in the Activity...
ServiceNow Community - Platform Administration | Verified against official KB articles and community documentation A user messages you: "I keep getting logged out as soon as I log in. Even SSO isn't working." You check their record. Active is true....
The calculation of SLA is dependent on various SLA Definition settings when you configure. One of them is "Timezone Source". Here I am taking a scenario that can be an use case where the need of Timezone source is very important. Scenario#1 A Group...
Walk-Up Experience application provides customers the capability to create work queues and operate the Walk-Up Experience venue locations where the requests and issues are fulfilled and resolved by experienced and skilled agents – in person or remot...
Intro The IT Service Management (ITSM) solution in ServiceNow provides scalable workflows to manage and deliver IT services to your users all through a single cloud-based platform. The ITSM solution can help increase your agents' productivity, resolv...
1. "failed to create meeting - no application access policy found for this app" This error is quite common and can be easily solved. Lets understand why do we get this error in the first place. Microsoft has mandated that every user that intends...
Choosing the right on-call shift pattern is critical to group coverage and responder workload. Here are three common shift examples to help you find what works for your group. 1. Weekday 8-5 Shift (Basic Shift) When to use: Groups that operate duri...
This can be achieved by writing any one of the catalog client scripts as shown below: A) Configure OnSubmit catalog client script as below: function onSubmit() { var numberofemployees = g_form.getValue('how_many_employees_select_box'); //Read...
Autonomous IT · Zero Touch IT Support Journey This guide walks platform administrators and change process owners through creating a custom Change Model — using Cloud Pr...
Change Management is the process of managing a change request through the lifecycle of a request. Change Management ensures that standardized methods and procedures are used to handle the changes. The fast pace of change in technologies has...
ITSM Granular Admin Roles :In the Australia release of ServiceNow, one useful change for admins is the introduction of more specific roles. Earlier, we mostly used the admin role for many things. It was easy because it gave full access, but it also m...
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LisaLatour
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