ITSM articles
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Articles

Activate Now Assist for ITSM in 15 minutes

Outcomes: Learn how to enable Now Assist for ITSM and the Now Assist Panel.   Required Applications, Plugins, and Versions Now Assist for ITSM (version 2.0.2 or later)ITSM Virtual Agent Conversations (installed)   Install Now Assist for ITSM and acti...

1.png 2.png Step 1a.png Step 1.A.1.png
brianlam by ServiceNow Employee
  • 9018 Views
  • 2 comments
  • 2 helpfuls

Redirect To Requested Item (RITM)

TL;DR - An approach to redirecting to RITMs without implementing wacky customisations A re-occurring theme in the community since ~Madrid is the ability to redirect to the RITM record when a request is submitted on the portal. Now, there are a number...

find_real_file.png

[HowTo] Enable Mandatory Approval Comments on the Service Portal in one minute (/w eSignuature support) - Not Required: Cloning, Global Scope

Want this?Please fork the following GitHub repository:https://github.com/kr4uzi/ServiceNow-Portal-ApprovalNote: As this scoped app does not add neither tables nor fields, you are "safe" in licensing terms. Then create a new scoped app by importing fr...

find_real_file.png 68747470733a2f2f692e696d6775722e636f6d2f386e30794d44652e706e67.png find_real_file.png

Enable Record producer search configuration

We can enable search configurations on Record producer(s) variables so that when users enter data into a variable,  they can access related search results such as articles/catalog items. Record producer configurations are available in Service Now to ...

find_real_file.png find_real_file.png find_real_file.png find_real_file.png

Digital Portfolio Management: What are KPI groups?

KPIs stands for key performance indicators. Use KPIs for quantifiable measures of performance over time. ServiceNow's KPI groups within Digital Portfolio Management (DPM) provide a structured framework for evaluating and measuring various aspects of ...

Screenshot 2023-12-13 at 11.37.05 AM.png

Adding Custom "Timezone source" in SLA Definition

The calculation of SLA is dependent on various SLA Definition settings when you configure.  One of them is "Timezone Source".  Here I am taking a scenario that can be an use case where the need of Timezone source is very important. Scenario#1 A Group...

find_real_file.png find_real_file.png find_real_file.png find_real_file.png
Narsing1 by Mega Sage
  • 5584 Views
  • 5 comments
  • 10 helpfuls

Attachments in ServiceNow

Playing with Attachments in ServiceNowAttachment Tables:1. Sys_attachment2. Sys_attachment_docs"sys_attacment" has got ONE-TO-MANY relationship with "sys_attachment_docs" tableAttachment in ServiceNow - Overview:a) Parent transactional record referen...

vab_13 by ServiceNow Employee
  • 89877 Views
  • 23 comments
  • 32 helpfuls

UI and Data policies

Hello Developers, Please find below article to understand the basics about UI and Data policies.    UI and Data Policies UI Policies and Data Policies can help to prevent users from accidentally (or intentionally!) making certain changes in our datab...

On-Change Client Side Scripting Scenarios

Client Side Scripting Client scripts run on the client (web browser). You can use client scripts to define custom behaviours that run when events occur, such as, when a form is loaded or submitted, or a cell value changes. Proper client-side processi...

Top Contributors