Move Change to another update set

https://developer.servicenow.com/app.do#!/share/contents/8103259_move_change_to_another_update_set?t=PRODUCT_DETAILS

How to configure hint field? / Como configurar o hint de um campo?

How to configure hint field?   ImageDescription 01. Right click on the field label >> Ridght click > Configure Label   Clique com o botão direito no label do campo e depois em configure label 02. type your text on the HINT field 03. Save /  Salvar ...

SLA - Criar turno 8 x 5 com horário de almoço

No artigo abaixo, será demonstrado como aplicar turno de horário comercial (8 x 5) em SLA incluindo horário de almoço. 1 - Na tabela de "cmn_schedule" crie uma nova programação conforme abaixo.   2 - Após salvar, clique em New, na aba "Schedule Entr...

ServiceNow Scripts(Attributes) where they are stored:

Some Important Attributes and their tables  Objects                                  table1. Business Rule                sys_script2. Client Script                   sys_script_client3. Script Include                 sys_script_include4. Email Scrip...

Multi Row variable values

Multi row variable variable values are stored in "sc_multi_row_question_answer",table  but other variables and variable set values are stored in "sc_item_option_mtom" table

Enrich ServiceNow incidents with automatic SAP Note search (for SAP corrections and KB articles)

Hi, You can get an overview of standard SAP tools that allow you to look for solutions in the SAP Note database in this blog post: https://www.linkedin.com/pulse/automated-sap-note-search-quicker-incident-resolution-tam%C3%A1s-holics It is explained ...

New features in ServiceNow London Version

  1. Fully Agile Process With Unified Backlog In ServiceNow’s previous versions, all the tasks and records are dispersed at different locations. Every update requires the user to spend extra time in traversing through different locations to check the...

Design a Powerful and Scalable Workflow with System Properties

The article below is intended for any person customise your Workflows. Javascript knowledge is useful but not required. Introduction As I mentioned in other articles, regardless of your task, there aren't always enough hours in the day to get everyth...

Problem Management process In IT industries

What is problem management? Problem management is one aspect of ITIL implementation that gives many organizations headaches. The difficulty lies in the similarity between incident management and problem management. The two processes are so closely al...

Best practices for creating ACL

To configure security measures that are effective, easily maintained, and scalable , ServiceNow utilizes access control list (ACL) rules to control what data users can access and how they can access it. Most ACL rules restrict or grant access by user...

Set Order guide name on your Request table

Some time requirement come up to set Order Guide name on Request [sc_request] table. So that user can see a report based on order guide to implement it we need to follow this. When user submit request before checkout system using two table to store i...

Redirect URL - setRedirect function samples

    Redirect Incident var url = '/incident_list.do?sysparm_query=active=true%5Enumber%3DINC0000552'; gs.setRedirect(url);   Custom table var url = '/u_your_table_list.do?sysparm_query=u_your_field%3DYourValue'; gs.setRedirect(url);   External URL v...

Understanding the core concept of Service portal and anatomy of the portal

What is a Service portal ? Here Service Portal is a portal framework which provides a responsive mobile friendly user experience to the standard UI. It is an alternative to the Content Management System(CMS) based on more modern technologies.Service ...

Tips for Creating Surveys

 Tips for Creating Surveys  Introduction : A single survey that follows best practices can yield eye-opening information -- the kind that forever changes the direction of an organization for the better. On the other hand, a poorly creation of  survey...

Similar Incidents for Service Now

Similar Incidents for ServcieNow allows you to set up a related list of incidents with semantically similar short plus long descriptions. This can save you hundreds of man-hours because your support staff no longer have to perform multiple keyword se...

Create a SOAP message - CA SDM / CA Service Desk Manager - LOGOUT method

Create a SOAP message - CA SDM / CA Service Desk Manager - LOGOUT method After the soap message... SOAP message function Create a SOAP message - CA SDM / CA Service Desk Manager 01. Navigate to / Navegue em: System web Services  > Outbound > SOAP Mes...

Scripts: Sleep function in a random way / Função sleep randômica

      var intDelay = parseInt(Math.random()*10000,10); gs.sleep(intDelay)   parseInt Math.random     "Avoid using gs.sleep on any of the workflow activities. The gs.sleep does not release session; the workflow will hold on to the thread; the instance...

By bringing together IT Operations Management with IT Service Management, ServiceNow proactively identifies issues, eliminates service outages and accelerates time-to-resolution. Hear best practices o

Cloud Security to Witness High Revenue from North America Market During Forecast Period

Cloud security is broad set of technologies and policies that help to protect data and different applications of computers from cloud-attacks and non-ethical access, by providing secure network and information. Security and privacy challenges suitabl...

Writing script include, how to use and more... / Como construir, como utilizar?

How to do a new script inclcude. 01. Navigate to >> System UI > Script Include   02. New 03. Type vaules 04.After typing name, it'll be created the standard script     Samples: A.   By Chuck Tomasi. var foo = Class.create(); foo.prototype = { ...