Add attachment from Task to Change

[JDickson]

Hi all,

Is it possible to take attachments added to a Change_task and put them on the Change record itself? One of our workflow steps is to create a task for creating an estimate, as part of this it requires an attachment and then can be closed. I want that attached estimate to be added to the Change record itself once the task has been closed so that the customer can see it.

Kind Regards,

John

[JDickson]

Ok,

I have tried this and it hasnt worked, the error here is my task query. I wanted to use short description of task = Review and Estimate.

I have added attachment of the workflow script and the stage in the workflow it is intended to run at.

Thanks

John

[dvp · Accepted solution]

As your requirement is to copy attachment when the task is closed

Create a business rule on change_task with condition as state changes to closed

and use the following script

GlideSysAttachment.copy('change_task', current.sys_id, 'change_request', current.change_request);

[JDickson]

Perfect this works for me and as it would never be removed im not too worried about that for now.

Thank you

[amIT152]

hi DVP,

greetings !!!

thank you for your detailed explaination. I have small query:

-> How we remove the attachment from the task, after task is closed/completed. 

(Reason why i am asking because, there in un-necessary data in the instance, you may say this data as duplicate data)

With Regards,

amIT kumar

[dvp]

You can use deleteAttachment method  in GlideSysAttachment

Below link might be helpful

https://docs.servicenow.com/bundle/jakarta-application-development/page/app-store/dev_portal/API_reference/GlideSysAttachmentScoped/concept/c_GlideSysAttachmentScopedAPI.html