Add attachment from Task to Change

JDickson · ‎02-19-2019

Hi all,

Is it possible to take attachments added to a Change_task and put them on the Change record itself? One of our workflow steps is to create a task for creating an estimate, as part of this it requires an attachment and then can be closed. I want that attached estimate to be added to the Change record itself once the task has been closed so that the customer can see it.

Kind Regards,

John

dvp · ‎02-19-2019

As your requirement is to copy attachment when the task is closed

Create a business rule on change_task with condition as state changes to closed

and use the following script

GlideSysAttachment.copy('change_task', current.sys_id, 'change_request', current.change_request);

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amIT152 · ‎02-19-2019

thank you 🙂