Add worknotes date and time into incident field

[Ramakrishna6]

I created "Additional action" custom field on incident form. Now i want to autopopulate the worknotes field date and time value into the "Additional action" field.

When we post something in work notes or additional comments that post shows date and time also right, I need that date and time value capture into newly created field  "Additional action"

Please suggest any solution for this

[Mike_R · Accepted solution]

You can create a business rule

Example

[Ramakrishna6]

Hi Mike,

Thanks for your Reply.

Business rule looks good and worked also. But i need either clietnt script or script include via client callable for this issue.

Could you please provide client script for this. Clent script not possible please provide  script include via client callable code.

[Mike_R]

A business rule makes more sense than a client script in this case

A client script executes when the field is changed, but it doesn't care if the form is saved or not or if the comments/work notes are actually posted.

The business rule will populate the "Additional action" once the comment/work notes are actually posted.

[Ramakrishna6]

Thanks for your reply Mike.

I understood BR is suitable for this issue. But i want to know how to achieve this through client script for knowledge purpose.

Please provide any client script for this or script include