Adding attachment to closed incident

[Nikita35]

Hi

I need to change priority for a closed incident from p1 to p4 as it is users requirement.

Can I add attachment to closed incident ?

please advice.

Regards,

Nikita Khavnekar

[Harish KM]

This shud help u for attachement

Attachments to close incidents

And for priority change. You can run a backgorund script

[Nikita35]

Thanks

[shloke04]

Hi Nikita,

For changing the Priority of Closed Incident, you can use the below background script:

var gr = new GlideRecord('incident');

var string='numberININC0010056,INC0010057,';                             //Replace this query with the Incident Numbers you want to update

gr.addEncodedQuery(string)

gr.query();

while(gr.next())

{

gr.setWorkflow(false);

gr.autoSysFields(false);

gr.impact = 1;                   // Update the Impact Value as desired

gr.urgency = 3;             // Update the Urgency Value as desired

gr.priority = 3;                 // Update the Priority Value as desired

gr.update();

}

Hope this helps. Mark the answer as correct/helpful based on impact.

Regards,

Shloke