Licence count

[Arnab2]

Hi guys,

Can anyone tell me how the ServiceNow reps get the list of licenced users(fullfillers) belonging to a Company?

Thanks,

Arnab

[Alikutty A]

Hi,

There is a report send to your product owners. Basically they check for all active users with a role and who have logged in for last one year(last login time). You can do a query on User Roles tables and the output might somewhat match with their results.

Thanks

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[KB15]

I believe it's a custom report they run which isn't available to users. I've tried Alikutty's approach with creating a report however if you have users in multiple groups, you'll need account for duplicate users in your results. Last I heard from SN, anyone with a role counts towards your quota.

If you happen to be on Helsinki, there's an application called Subscription Management. You can configure if to display the users based on your criteria. It's been very helpful in getting an accurate number of users in the environment since it'll take into account multiple group memberships. This number is automatically kept up to date daily so you'll have an accurate count.

[Alikutty A · Accepted solution]

We can get the count if we group by on user id and this will group all duplicates. I have heard that subscription is a different mode of licensing where the customer need to purchase licenses in form user based subscription.

Thanks

PS: Hit like, Helpful or Correct depending on the impact of the response