Hi There,
We are building out Agent Workspace for our Service Desk to use. One of the requirements is for them to be able to add additional approvers from either the RITM or SCTASK. We have this set up using the related lists on default view and the Edit... button which brings the list of sys_users that then can be selected to add to the sysapproval_approvers related list.
However on workspace - we are able to get the related list, but have been unable to figure out how to open the sys_users list and request the approval.
We have tried following the document from ServiceNow for "Set up adding records to a related list" however are unable to work out the exact configuration for the component attributes to allow us to use that. When we click the add button - it should show a list of the sys_users that we can select then request the approval from.
Does anyone have any experience adding the approval funtion to agent workspace with this method If so can you advise how you managed to get it to work? Or can you suggest an alternate?
Thanks!
Hanna
Hi There,
After submitting a case on the HI portal the following solution was given and has resolved the issue:
1.) Create a related list action (sys_declarative_action_assignment.list)
Include the fields:
Implemented as: Client Action
Specify client action: Create New
2.) Create a new ACL
Name: sysapproval_approver
Field: approver
Operation: write
Role: 'workspace_user' (Or whatever role you have created for your workspace users)
This will then add the UI action for Edit on the Catalog Tasks on Workspace and allow workspace users to add approvers to the record:
Hi There,
After submitting a case on the HI portal the following solution was given and has resolved the issue:
1.) Create a related list action (sys_declarative_action_assignment.list)
Include the fields:
Implemented as: Client Action
Specify client action: Create New
2.) Create a new ACL
Name: sysapproval_approver
Field: approver
Operation: write
Role: 'workspace_user' (Or whatever role you have created for your workspace users)
This will then add the UI action for Edit on the Catalog Tasks on Workspace and allow workspace users to add approvers to the record:
