Approval Record is not updated to Approved

Anil74 · ‎04-20-2020

Hi all,

Approval record is not updated to approved/rejected when approval user clicks on "click here approve" link in the email, it opened an email with the subject as "Re: PRBXXX - Approve" to a respective instance and sent. Now respective approval's state should be set to approved but not working. Please suggest.

Thank you.

Anurag Tripathi · ‎04-21-2020

Yes, for that first fix the oob setup as it is shared across the board.

This will answer this question. (and the duplicate question you have created that too)

Now for the client requirement you can create a new email and along with it a new inbound email action as well to cater for the new requirements. This way you don't alter the OOB behavior and create one separately for problem. You can refer to the existing code for that or raise a new question here on community also.

Hope this helps.

-Anurag

View solution in original post

Anurag Tripathi · ‎04-21-2020

Yes, for that first fix the oob setup as it is shared across the board.

This will answer this question. (and the duplicate question you have created that too)

Now for the client requirement you can create a new email and along with it a new inbound email action as well to cater for the new requirements. This way you don't alter the OOB behavior and create one separately for problem. You can refer to the existing code for that or raise a new question here on community also.

Hope this helps.

-Anurag