Auto Populate Assignment group based on variable on Record producer

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Ankita Gupte
Kilo Sage

‎12-28-2022 10:27 PM

Hello Expert,

 

I have look up variable "u_issue_category" on Record Producer report an issue which raises an incident after submitting the form. Issue category variable shows some values but if the value selected is "One" then after submitting the record producer when incident is created and this incident should have assignment group as One Support.

 

Please help with client script to achieve this.

 

 

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Pavankumar_1
Mega Patron
In response to Ankita Gupte

‎12-29-2022 02:20 AM

Hi @Ankita Gupte ,

I think You no need Business rule also you can check condition on record producer script and give group.

if (producer.u_issue_category == 'One') {
    current.assignment_group = 'da3ef7c69756411051cb341e6253af43'; //add group sysid
}
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Thanks,
Pavankumar

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Community Alums
Not applicable

‎12-28-2022 10:36 PM

Hi @Ankita Gupte ,

Refer to this link :https://www.servicenow.com/community/developer-forum/how-to-autopopulate-assignment-group-in-record-...

 

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Ankita Gupte
Kilo Sage
In response to Community Alums

‎12-28-2022 10:46 PM

By Default value I can set value only for one issue category. There are 2-3 issue categories which need to be auto populated to different assignment groups. Please help with the same.

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Ankita Gupte
Kilo Sage
In response to Aman Kumar S

‎12-28-2022 10:53 PM

This client script is onload or onchange or onsubmit?

Also should I use catalog client script or normal client script?

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