Auto Populate Assignment group based on variable on Record producer

[Ankita Gupte]

Hello Expert,

I have look up variable "u_issue_category" on Record Producer report an issue which raises an incident after submitting the form. Issue category variable shows some values but if the value selected is "One" then after submitting the record producer when incident is created and this incident should have assignment group as One Support.

Please help with client script to achieve this.

[Aman Kumar S]

this is the script which you will write up in the record producer script field, not in client script

[Pavankumar_1]

Hi @Ankita Gupte ,

Instead of client script you can use Business rule to set group.

1. Create Before insert/update business rule on incident and use below script replace with your field names.

(function executeRule(current, previous /*null when async*/ ) {
    if (current.variables.u_issue_category == 'One') { //add category value
        current.u_customer = 'da3ef7c69756411051cb341e6253af43'; //add One support sysid
    }
})(current, previous);

[Ankita Gupte]

Hello Pavan,

Thanks for inputs, Is using this business rule approach the correct way?

[Pavankumar_1 · Accepted solution]

Hi @Ankita Gupte ,

I think You no need Business rule also you can check condition on record producer script and give group.

if (producer.u_issue_category == 'One') {
    current.assignment_group = 'da3ef7c69756411051cb341e6253af43'; //add group sysid
}