Auto reject the approval if the approver is not approved for 30 days

antony4007 · ‎01-22-2020

Any one achieve the below in Service now. If yes please suggest the steps.

"Approver must approve the RITM approval within 30 days from the created date. If they fail to do so, the RITM should be auto-rejected with added comments "Approval timeline exceeded, Request item is rejected" and send a notification to requester and approver.

Thanks,

Antony

RiteshSwarnakar · ‎09-27-2021

We can do it using Flow Designer. I used Rome version.

1] Schedule the Trigger to run daily at any time preferably outside business hours.

2] Set the Action to look for all approval records which are in "Requested" state and the creation time is more than 30 days

3] Check if the count of no.of approvals in "Requested" state is greater than 0.

4] Then loop over each non approved records and finally update the state to "Rejected" and add comments as required.

Thanks,

Ritesh

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rajesh9885 · ‎01-22-2020

You can set this in the workflow if you have a workflow the RITM using a wait condition

antony4007 · ‎01-22-2020

Hi Rajesh,

Thanks for your response. In this case i need to set this into all the workflow correct?

rajesh9885 · ‎01-22-2020

You should ideally use Timer, Notification, and Run Script activities in the RITM Workflow for performing these sort of activities.

Timer to wait for the X-day durations, Notification to send the reminder email and the Run Script to Cancel/reject the approval.

The above steps will work if you have a single workflow for all RITM's in your system.

or else go a Scheduled Job - as suggest by Shrutika Surwade

antony4007 · ‎01-22-2020

Hi Rajesh,

So all the individual RITM workflow we need to add these steps?

Antony

antony4007 · ‎01-22-2020

Hi Shrutika,

Thanks for your prompt response.

Same time i need to send an email to requester and the approver also.even this can be accommodated in the same script? how?

Thanks,

Antony