Hello,I have a catalog item with 3 levels of approvals and 4 catalog tasks (SCTASKs). I need to implement a fully sequential approval and task process without using Flow. I am using Catalog Approval Rules, Catalog Task Rules, and Dynamic Activities.E...
Hi Community,I am facing an issue with a Service Catalog request in my ServiceNow instance.When I create a new Service Catalog request, it is automatically updated to Approved. Request State: ApprovedApproval: ApprovedI checked the Approvers related ...
We have a handful of scheduled reports that have advanced conditions. These conditions have stopped working due to the crack down on sandbox scripts (KB2944435). We have followed the advice and moved the code to a script include. The function works ...
Details:I have not added any client scripts, UI policies, or server scripts that clear or reset the values. Despite this, the variables are still being cleared automatically after saving.Request:Can you help me understand why this is happening and ho...
Question in reference to Continual Improvement Management (CIM) and Creating a New Initiative or a new Coaching Assessment. After installing CIM on ITSM Professional Instance along with Performance Analytics Content Packs for ITSM, we have come acros...
Hi Everyone i'm facing below issue. I gave correct credentials but still it not allow to connect me local instance.Please provide the solution on this.Thanks in AdvanceError MessageAuthentication to remote instance failedMethod failed: (https://dev...
Summary: Even though Change and Problem Management Plugins are enabled, we are unable to use Change & Problem Management Features Symptoms: We do not see change and problem navigation menus in Navigation filterWe do not see problem_id, caused_by, rfc...
Need to understand the in which workflow , the event is being used in ServiceNow. sla.warning.parm Please advise how to check it, I have checked workflows on task_sla table, but NO LUCK(not able to find it)
Hi Experts, I have installed and activated 'Agile Development 2.0' plugin in my PDI. But, it is not reflected in the Application Menus. I have refreshed the browser,switched to another browser and even refreshed the instance from developer.serv...
Hi Community,I am facing an issue in a domain-separated instance regarding SLA attachment on incidents created through inbound email automation from external users.Scenario:The instance is domain separated.SLA definitions are configured in the client...
Hi everyone, I am facing an issue with my Personal Developer Instance (PDI) where the Change Management and Problem Management applications are completely missing from the application navigator menu on the left. I am logged in with the admin role and...
Hi everyone,I am building a Service Catalog fulfillment flow in Flow Designer and am running into an issue referencing a specific variable inside an If condition block.Context:I have a Catalog variable that is excluded from the main request (RITM) fo...
Hi, We have a Workday → ServiceNow → Active Directory provisioning process.During provisioning, Workday sends an AD Template Division value to ServiceNow. We need ServiceNow to use this value to determine and populate the appropriate Company value in...
After termination, former employees should:Continue using their existing credentials and access the portal with limited access, so, what i m thinking, to remove existing roles , user will still be active, and assign one alumni role to the same user,...
Hello!I created a field in the table and an approval through Flow Designer. The approval should only be rejected if this field is populated. If the field is empty, the rejection should not be allowed. I tried to implement this using a Business Rule, ...
