I have a requirement when incident application is x then when anyone reply to an email from the ticket should send from email address y but else it should send from SMTP email address. For this I have created a reply sent email client template and i ...
I have a requirement to modify the OOB Service Catalog module under Self-Service.Requirement:Users with the admin role should be redirected to the Service Portal catalog homepage.Users with the itil role (and other non-admin users) should be directe...
Hi Team can any one please help me on this below requirement For ' Request Help ' catalog item - If a request is coming from an email : --- User from Email address that is being sent from .- if a user is not identified user requested for - if a...
Hi all, I'm trying to fix an issue where the Opened by field comes up empty on Request/RITM records created via inbound email for a specific catalog item ("Request Help").Setup:Catalog item "Request Help" uses a subflow named "Generic - Request Help:...
I have an async BR that runs when a record gets inserted in the sys_attachment table. The BR works fine when I add an attachment to the incident ticket manually, but it does not trigger when an email updates the ticket with an attachment. I did con...
Hi Team,Good day!I am seeking assistance with configuring the Log Export Service. Currently, when I select the service, I am not receiving any details or results.Could you please help me understand if there are any prerequisites, configurations, or p...
Hello SN Community! I am a system admin and I am trying to change a non-itil user's notification preferences as it is set to not receive messages. I have tried to impersonate them and change the Preferences but I get an error that reads: Update Err...
Hi all, Is itpossible to automate the activity of performing AQI checklist for knowledge articles, becuase the feature remains underused for a knowledge repository of 11000+ articles if we as Knowledge Managers want to score the articles and seems pr...
Hello everyone,So I have an issue with a business rule I'm writing.I need to calculate the difference in days between three date/time fields and set the values in other fields.The problem is that I have a schedule to follow, but using the schedule.du...
Hi everyone,I'm looking for guidance on configuring different SSO providers for two different portals in ServiceNowMy goal is to ensure that users accessing each portal see only the relevant SSO option and are redirected to the correct Identity Provi...
We have recently noticed that any time a change request is submitted - regardless of model used - a Sidebar discussion titled "Refresh Impacted Services" is started. This is not a discussion that we need displayed and users are finding that those mes...
Hi,I have a requirement where users upload attachments using the paperclip (Attachments) option on a Task record.Currently, when an attachment is uploaded, the Activity Stream displays "Image uploaded", and the file is attached to the record(OOB). I ...
How can i modify this message i searched the System UI-Message but didn't find anything helful
Hi,I have a requirement where, upon submitting a Record Producer, a PDF is automatically generated based on the submitted variable values. The generated PDF is then attached to the created record.Currently, the PDF displays all variables, including t...
Hello all, I am looking for a better solution than the below. Anyone have anything more modern or elegant than this? Signing API Requests with CryptoJS - Live Coding Happy Hour for 2019-01-18 - YouTube Thank you.
