If there are variables like "Region" & "Unit". Region is a Multiple choice type variable & Unit is a select box type of variable now based on the region & unit selection there is other variables which are 11 checkbox variables which should be mandato...
We recently deployed ServiceNow ITSM in our organization replacing a very archaic system for our IT requests and incidents (I feel like we upgraded our car from manual/crank windows to power windows!). We have not yet deployed the Employee Portal to...
I'm creating a UI action (button) in the ServiceNow sc_task table called "Create Story". The button should trigger a process to create a story record in the rm_story table and copy fields and attachments from the related Requested Item (RITM) to the ...
Hello,We recently switched to using the Next Experience and setting up AI Search for the global search. When users search for something the incidents that get returned are not able to be clicked on and taken to the incident. How do I update the searc...
Hi everyone, Currently, i am working on a usecase where in i need to create a condition builder on the service request and in order to do so i found one article which is pretty elaborative https://www.servicenow.com/community/developer-articles/repli...
1)For example fred is caller and he is in group x and group y So when i sumbit incident the owner should be fred and assignment group and owner field should be based on two groups x or y not anyother If I create a incident it is mapping to any other ...
I have set Cannot read UC on a kb article. The parent knowledge base has no Cannot read UC. When I run UC diagnostics on a certain and on that KB article, I get a "No user criteria is configured at article level". Is that because I'm running it while...
In CIM records, there is a required field called "Strategy".There are two strata - Enterprise & Business UnitGoals are included as a related list for Enterprise Strategies (m2m_enterprise_s_goals) Business Planner (Goal Framework) goals are in anothe...
We are in the process of restructuring our CMDB and attempting to better align ourselves with the ServiceNow 'Services" model and are struggling a little bit in wrapping our heads around what might be best practice for roles and responsibilities with...
Hi Team, I want to know the exact Roles required for the below personas and also their responsibility in Knowledge Management. 1. Knowledge Owner2. Knowledge Manager3. Knowledge Contributor4. Knowledge User5. Author Regards,Abhilasha G T
Hi Community,I’m trying to send emails from my ServiceNow Personal Developer Instance (PDI) to Outlook, but I’m running into issues.Configuration Details: Attached SSWhat Works:Sending emails to Gmail works fine.What Fails:Sending emails to Outlook r...
Hello Everyone, I am currently doing "IT Service Management (ITSM) Implementation On Demand" in now learning.I'm unable to implement a few stories. Can anyone share dumps for these lab stories so that i can really learn and implement?
I have a requirement where an SLA start condtion the Assignment Group belongs to a large set (more than 100 groups), along with other conditions like Priority and Active.I want to configure the SLA start condition through flow designer itself by sto...
Hi everyone, I have a OOB integer field called updates(sys_mod_updates) on the Case table that increments whenever any change is made on the case form (essentially tracking touchpoints).I want to build a report that shows the average number of touchp...
When a change with the priority "1 - Critical" is created, this entry should appear in red in the Change Overview in SOW (/now/sow/list/params/list-id/) ("Changes - All").How can this be achieved?
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