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Are You Paying for ITIL Licenses Nobody Uses?

Overview If you've managed ITIL licensing in ServiceNow long enough, you've probably asked some version of this question: how many of my ITIL holders do ITIL work? Did we create groups where only a handful of the individuals in that group are doing m...

Cheshire Cat by Tera Contributor
  • 2017 Views
  • 14 replies
  • 4 helpfuls

Learn ServiceNow

I want to Learn the servicenow ITSM module so where can i learn it or could you suggest a roadmap

patilharsha by Tera Contributor
  • 288 Views
  • 7 replies
  • 0 helpfuls

KB workflow not showing

Hi,I am getting the workflow blank when I open the list view and when I open any published KB the workflow field shows-"Pending- not yet started". But this KB is in published state in our portal. Is this is an upgrade issue as my production instance ...

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SHUBHAM78 by Tera Contributor
  • 147 Views
  • 2 replies
  • 1 helpfuls

In SOW, how to clone Post incident report tab

Hello Folks,I want to clone Post Incident report tab in sow. And I want to add one custom button beside preview and mark published button. Can someone please help me to navigate this page or from where it is coming. Is it posiible to clone or is it g...

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swapnilsoni by Tera Contributor
  • 335 Views
  • 4 replies
  • 0 helpfuls

OOB Business Rule update - and Impact??

Hello all, There is oob business rule in our system.It is "Change reverted to New". So, it is before update BR.Because of my business requirements, I need to update this BR, to after update. So, can someone please explain me what could be the impact ...

Lucky1 by Tera Guru
  • 940 Views
  • 5 replies
  • 1 helpfuls

Exported PDF displaying HTML Tags instead of Clean comments

Hi Community!In CSM Portal, When I export PDF using Export to PDF Action, it is giving the HTML Tags in the Exported PDF.  We are using the Custom Widget in the CSM portal. Please check the attached code snippet. I have tried updating code blocks but...

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Imran4 by Tera Contributor
  • 511 Views
  • 5 replies
  • 0 helpfuls

Impact Data Migration Overview table record is inprogess last 1 day

Hi team , We have installed the impact performance plugin(id name :sn_impact_cust) in the UAT instance , after  performing some steps , we have received one record in Impact Data Migration Overview table (sn_impact_cust_migration_overview), still the...

Community Alums by Community Alums  
  • 493 Views
  • 1 replies
  • 0 helpfuls

Importing Confluence pages into knowledge articles in ServiceNow

This article is a continuation of the previous discussions on integrating Confluence with ServiceNow for knowledge migration. If you haven’t seen them yet, I recommend checking out these two articles first:Confluence Article 1 – Importing Knowledge A...

RajkumarY by Tera Contributor
  • 2907 Views
  • 1 replies
  • 3 helpfuls