Need to add options in "Other" tab on time sheet portal
Hello, Could anyone assist how to add options in "Other" tab on time sheet portal. Please see attached screenshot. Thankyou!
Forum Posts
Are You Paying for ITIL Licenses Nobody Uses?
Overview If you've managed ITIL licensing in ServiceNow long enough, you've probably asked some version of this question: how many of my ITIL holders do ITIL work? Did we create groups where only a handful of the individuals in that group are doing m...
User need access to Knowledge Articles in Draft State
HiPlease advicewhich role need to give to get access for draft knowledge article
ATF test error 'TypeError: Cannot read properties of undefined (reading 'toString')' was detected
Hi everyone, I am running ATF tests, and one of them is showing the following error message: "TypeError: Cannot read properties of undefined (reading 'toString')' was detected on the page being tested." It appears during the step to open an `sc_task`...
Learn ServiceNow
I want to Learn the servicenow ITSM module so where can i learn it or could you suggest a roadmap
What do you do with more than 500 legacy ServiceNow workflows?
Organizations that have been using ServiceNow for ten years or more now have often accumulated hundreds of legacy workflows that, over time, are becoming more difficult to maintain. Flow Designer has become the modern standard for building and autom...
KB workflow not showing
Hi,I am getting the workflow blank when I open the list view and when I open any published KB the workflow field shows-"Pending- not yet started". But this KB is in published state in our portal. Is this is an upgrade issue as my production instance ...
In SOW, how to clone Post incident report tab
Hello Folks,I want to clone Post Incident report tab in sow. And I want to add one custom button beside preview and mark published button. Can someone please help me to navigate this page or from where it is coming. Is it posiible to clone or is it g...
OOB Business Rule update - and Impact??
Hello all, There is oob business rule in our system.It is "Change reverted to New". So, it is before update BR.Because of my business requirements, I need to update this BR, to after update. So, can someone please explain me what could be the impact ...
Exported PDF displaying HTML Tags instead of Clean comments
Hi Community!In CSM Portal, When I export PDF using Export to PDF Action, it is giving the HTML Tags in the Exported PDF. We are using the Custom Widget in the CSM portal. Please check the attached code snippet. I have tried updating code blocks but...
Impact Data Migration Overview table record is inprogess last 1 day
Hi team , We have installed the impact performance plugin(id name :sn_impact_cust) in the UAT instance , after performing some steps , we have received one record in Impact Data Migration Overview table (sn_impact_cust_migration_overview), still the...
Importing Confluence pages into knowledge articles in ServiceNow
This article is a continuation of the previous discussions on integrating Confluence with ServiceNow for knowledge migration. If you haven’t seen them yet, I recommend checking out these two articles first:Confluence Article 1 – Importing Knowledge A...
Resolved! Separate Catalog Item for developer teams of Azure hosted applications
Hello All, There is a requirement in our organization to build a separate Catalog Item for the Usage of Developer teams working on 'Application hosted on Azure'. However, we don have a separate form for the 'Application Access Request' for access to...
Need to multi select records in iist reference field(not in the add multiple members popup)
Hey All, We have a list reference field where we select a single key at a time with multiple keys showing as in list form. But, clients wants to select multiple keys at once with having check box but we can't use "add multiple members" button as we a...
SCTASK State Automatically Changing from Cancelled to Closed – Successful while marking as inactive
HiI am currently working on a scenario where the SCTASK should be set to Active = false when it is cancelled.I noticed that there is an out-of-the-box Business Rule that updates the SCTASK record to Active = false when the state changes to:Closed/Res...
