Hi all, Is there a way to add a new button to the popup modal for reference fields in the CSM/FSM configurable workspace?The specific requirement is to be able to create a new contact and associate it to the case without navigating away from the case...
We're considering automating the transition from scheduled to the implement phase of change based on the planned start date / start of the change window. In addition, we're also considering preventing that transition to implement outside of/prior to...
Hi All, I want one time clean up of the asset tags mapped to retired CIs . My approach is to use fix script . Could you please suggest what should be the correct approach and Script ? I tried through fix script but it made the system slow and did not...
Hi Everyone. After Zurich version I can see lot of change to dashboard. we don't want to migrate to next experience dashboard.here in banner we can see error and info message and we don't want that messages to be visible for end users and wanted to ...
The user is able to view the Knowledge Base (KB) article in the platform/native view. However, when performing a global search for the article by name, the result is displayed as a blank screen.
Hi Team, In the out-of-the-box (OOTB) Survey Designer, is it possible to display choices horizontally instead of vertically?If yes, could you please let me know which control should be used and what attributes need to be configured to achieve this la...
Hello all,I'm seeking your input on a scenario we're currently handling. Current FlowA third-party Talend application sends 5,000 records daily to a ServiceNow (SNOW) transform map.In the onBefore script, we perform validation:If any field is empty, ...
Hi everyone,I’m seeing a strange issue in Service Operations Workspace (SOW), only on the Incident record page.The “Overview” tab appears twice when viewing or editing any incident record.Here’s what I’ve verified so far:Other record types (Change, P...
Hi ServiceNow Community! I wanted to open a discussion and share some thoughts on Flow Designer, and also learn from your experiences.As we all know, Flow Designer is an incredibly powerful tool for automating processes without writing code, and it’s...
Hi! When you enter multiple keywords in the search field under Knowledge - Homepage, how does it search for results? Does it look for matches in knowledge articles where every word in the search string appears? Or does it search per word in the resul...
I am unable to edit the default filter. See attached. On the incident form i went to Configure->List Control....and added "Edit default filter". Refreshed.....No edit default option appears.....I have searched for solution with no results. How do i...
I need Requirement gathering template for Walk up experience module to be shared with customer. Any references pls ?
My requirement is to calculate the duration of On-hold Incident excluding non business hours(After 6PM or before 9AM). Suppose incident was put on hold for 2 days so it will not show on hold duration for 2 days it will exclude business hours so like ...
Hello allI have a request to update an existing field on Incident form to a specific format as users are entering garbage data in the field now.. Entry should be restricted to alpha-numeric (for example: 123X) What's the easiest way to accomplishing ...
You would think that this notification should be sent when a work note is added while there is an assignment group but no assigned to on the problem. Instead it sends any time a problem is updated without assigned to populated. Easy fix, but surprisi...
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