I have a requirement that for certain ritm's the approval needs to go to 3 people and once 1 of them has approved it then cancels the rest. I tried using group approvals on the ritm but once 1 person has approved it still keeps the rest. What is the ...
Kindly assist with the following issue:I need to map two catalog items A and B to an order guide based on the value of the variable XYZ, which is a reference to the Software Package table.The requirement is:If XYZ starts with Autodesk, Bentley, Trimb...
Hi All,After the Zurich upgrade, a new group called “Conditional Script Writer” has been created. All users who have at least the snc_internal role along with any one additional role were automatically added to this group. Can someone explain the pur...
Hi community, good day.I have a requirement: there is a notification set up on the User table. I want that whenever a user is created, the notification should be triggered for that particular user. In that notification, there should be an email scri...
Hi Team, In Standard Change Template order field is read only and default value they set to 0.I want to make this field editable for only one group. I have created Write ACL to edit that field, Now users are able to edit that field. But after they en...
Hi All, A scheduled job is required to identify plugins that have expired or have updates available.The system should trigger a notification containing the relevant plugin details whenever an expiry or update is detected. Please suggest??
Hi, We have created a custom action to load the data and complete the transform map. We would like to return number of rows processed, inserted and updated but the script is not working as expected. Can someone point me where iam going wrong? I even...
Hello, so my use case is to send a notification to the managers of the employees selected inside a multirow variable set , but when trying to dot walk it in flow designer it doesnt work.How can I achieve this ? any help will be very appreciated, and ...
Hello Guys, I need a custom solution that automatically picks up changes planned for deployment on the current day, retrieves the associated update set from the implementation plan, and completes the deployment.The solution should follow the sequenc...
Kindly assist with the following issue:I need to map two catalog items A and B to an order guide based on the value of the variable XYZ, which is a reference to the Software Package table.The requirement is:If XYZ starts with Autodesk, Bentley, Trimb...
Hello Team, We have built a custom encrypted feild on incident form. And the same field is on record producers. When itil user submit record producer by filling the data its getting captured on incident,however when non itil user add the data and s...
Hi, In Standard Change Template order field is read only and default value they set to 0.I want to make this field editable for only one group. I have checked this in UI Polices and Client script how they are setting read only for order field. unable...
Hello Community, I would like to check whether validating Activity Logs (Work Notes / Comments / Field Changes) in Automated Test Framework (ATF) is still not fully supported.I came across a ServiceNow Community post from around 3 years ago which men...
Good Morning, Please can someone advise, I am trying to tweak the attributes on the Caller field within our Incident (and all other forms) form. We have several colleagues within the business with the same name, so we would like the colleagues names...
Hi everyone,I’m facing an issue with provider notifications in ServiceNow. When a provider notification is triggered, it is also being sent to users who are simply following the record, even though these users are not included in the notification’s r...
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