Hi everyone, I am running ATF tests, and one of them is showing the following error message: "TypeError: Cannot read properties of undefined (reading 'toString')' was detected on the page being tested." It appears during the step to open an `sc_task`...
I want to Learn the servicenow ITSM module so where can i learn it or could you suggest a roadmap
Organizations that have been using ServiceNow for ten years or more now have often accumulated hundreds of legacy workflows that, over time, are becoming more difficult to maintain. Flow Designer has become the modern standard for building and autom...
Hi,I am getting the workflow blank when I open the list view and when I open any published KB the workflow field shows-"Pending- not yet started". But this KB is in published state in our portal. Is this is an upgrade issue as my production instance ...
Hello Folks,I want to clone Post Incident report tab in sow. And I want to add one custom button beside preview and mark published button. Can someone please help me to navigate this page or from where it is coming. Is it posiible to clone or is it g...
Hello all, There is oob business rule in our system.It is "Change reverted to New". So, it is before update BR.Because of my business requirements, I need to update this BR, to after update. So, can someone please explain me what could be the impact ...
Hi Community!In CSM Portal, When I export PDF using Export to PDF Action, it is giving the HTML Tags in the Exported PDF. We are using the Custom Widget in the CSM portal. Please check the attached code snippet. I have tried updating code blocks but...
Hi team , We have installed the impact performance plugin(id name :sn_impact_cust) in the UAT instance , after performing some steps , we have received one record in Impact Data Migration Overview table (sn_impact_cust_migration_overview), still the...
This article is a continuation of the previous discussions on integrating Confluence with ServiceNow for knowledge migration. If you haven’t seen them yet, I recommend checking out these two articles first:Confluence Article 1 – Importing Knowledge A...
Hello All, There is a requirement in our organization to build a separate Catalog Item for the Usage of Developer teams working on 'Application hosted on Azure'. However, we don have a separate form for the 'Application Access Request' for access to...
Hey All, We have a list reference field where we select a single key at a time with multiple keys showing as in list form. But, clients wants to select multiple keys at once with having check box but we can't use "add multiple members" button as we a...
HiI am currently working on a scenario where the SCTASK should be set to Active = false when it is cancelled.I noticed that there is an out-of-the-box Business Rule that updates the SCTASK record to Active = false when the state changes to:Closed/Res...
I am new to ServiceNow but I have been asked to prepopulate a catalog item's variables from a URL that is passed to the end user in an email. From my searches on the ServiceNow community, I came across two helpful articles and followed their guidanc...
I built a catalog item, but after submission the fulfillment flow is not being kicked off. The request and RITM exist but no approval and no tasks.
Hello, I created this ACL so that only users with the `hr_itil` role can see requests from the selected categories. However, even with this ACL, the requests are still visible to everyone.
