I can see that we can define user criteria for Service Catalog items and for Knowledge management module. On the left navigation when we type User Criteria, we can only see User Criteria listed for the two modules. However, I want to customize my ann...
Good afternoon, when a Fulfiller has a task waiting, approval request for example for a knowledge article recently written, they see it on the ESC landing page, but details are very minimal. (see attached example) They have the option to approve it f...
I want to create multiple catalog items through excel
Hi Community,I have implemented delegation functionality using the sys_user_delegate table and exposed it through an ESC portal page.I would like to know whether Agent Mobile and Now Mobile support delegate management out of the box (OOTB). Specifica...
I have a questionnaire as "Rejection Reason" and "Rejection reason category" on my playbook and I have created a report on sc_req_item table, and I need to call these two questionnaires "Rejection Reason" and "Rejection reason category" on my report ...
Hi all,We're designing our process for handling unauthorized changes detected on CIs, and I'd like the Community's view on how responsibilities should be split. I'm not asking how to clear the Unauthorized checkbox. I'm asking who should own each dec...
I forgot to change my update set and I made changes under a different update set that already included changes from another enhancement I was working on. Is it possible to move those changes to the correct update set?
Summary: Even though Change and Problem Management Plugins are enabled, we are unable to use Change & Problem Management Features Symptoms: We do not see change and problem navigation menus in Navigation filterWe do not see problem_id, caused_by, rfc...
I recently upgraded my PDI from Zurich to Australia. Build name: AustraliaBuild date: 10-06-2026_0905 Build tag: glide-australia-02-11-2026__patch7-09-17-2026I'm using the Admin role. The problem is that the Change Management Menu does not display in...
Hi,We have customized HTML fields on our Knowledge Articles. When a KB article is opened, these HTML fields appear compressed or collapsed by default. Users must click the "+" icon to expand them and view the content at its normal size.there are no U...
Hello Team,I successfully added a new Location column to the sn_chg_soc_change_soc UI Script by updating the column configuration as shown below: Script:-{name: SOC.COLUMN.LOCATION,label: i18n.getMessage("Location"),align: "left",width: 130,min_widt...
Hi Community, I have created a catalog item and assigned it to a custom category in ServiceNow.I want to display this category on the Service Portal to easily find and access the catalog item.Could someone please guide me on how to configure this? ...
Hi Team,I have a requirement to allow end users to manage the Watch List on Incident tickets within Employee Service Center (ESC).Specifically, on the standard ESC ticket page.I need users to be able to:View current Watch List membersAdd users to the...
Hi Community,I'm looking for a strictly out-of-the-box (OOB) solution in ServiceNow Australia to introduce an additional mandatory questionnaire within the Change Management lifecycle.Requirement:Display a set of custom questions to users directly fr...
In Agent Workspace is there a way to be able to display a number next to an item in a list showing the number of tickets, interactions, incidents, etc. so you dont have to click into each item to see how many you have? It would also be cool if when ...
