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ServiceNow Catalog item Client Script & Ui Policy conflicts

If there are variables like "Region" & "Unit". Region is a Multiple choice type variable & Unit is a select box type of variable now based on the region & unit selection there is other variables which are 11 checkbox variables which should be mandato...

PrajayT by Giga Contributor
  • 506 Views
  • 5 replies
  • 0 helpfuls

Ui action script doesn´t work

I'm creating a UI action (button) in the ServiceNow sc_task table called "Create Story". The button should trigger a process to create a story record in the rm_story table and copy fields and attachments from the related Requested Item (RITM) to the ...

Big Alex by Tera Contributor
  • 557 Views
  • 7 replies
  • 0 helpfuls

Search results not hyperlinked

Hello,We recently switched to using the Next Experience and setting up AI Search for the global search. When users search for something the incidents that get returned are not able to be clicked on and taken to the incident. How do I update the searc...

search_results_no_hyperlink.png
WasonJ1 by Tera Expert
  • 346 Views
  • 1 replies
  • 0 helpfuls

Wrong mapping of assignment group and owner profile

1)For example fred is caller and he is in group x and group y So when i sumbit incident the owner should be fred and assignment group and owner field should be based on two groups x or y not anyother If I create a incident it is mapping to any other ...

DHANUSHKODv by Tera Contributor
  • 245 Views
  • 1 replies
  • 0 helpfuls

CIM records - Strategies, Goals - Portfolio Mgmt and CIMs

In CIM records, there is a required field called "Strategy".There are two strata - Enterprise & Business UnitGoals are included as a related list for Enterprise Strategies (m2m_enterprise_s_goals) Business Planner (Goal Framework) goals are in anothe...

Resolved! Configuration Management - Roles and Responsibilities?

We are in the process of restructuring our CMDB and attempting to better align ourselves with the ServiceNow 'Services" model and are struggling a little bit in wrapping our heads around what might be best practice for roles and responsibilities with...

David107 by Tera Guru
  • 4824 Views
  • 3 replies
  • 0 helpfuls

Unable to Send Email from ServiceNow PDI to Outlook

Hi Community,I’m trying to send emails from my ServiceNow Personal Developer Instance (PDI) to Outlook, but I’m running into issues.Configuration Details: Attached SSWhat Works:Sending emails to Gmail works fine.What Fails:Sending emails to Outlook r...

schetry by Tera Contributor
  • 234 Views
  • 5 replies
  • 1 helpfuls

Resolved! CIS ITSM Labs dumps

Hello Everyone, I am currently doing "IT Service Management (ITSM) Implementation On Demand" in now learning.I'm unable to implement a few stories. Can anyone share dumps for these lab stories so that i can really learn and implement?

Akhila P by Tera Contributor
  • 1575 Views
  • 8 replies
  • 8 helpfuls

Mark critical changes in SOW in red

When a change with the priority "1 - Critical" is created, this entry should appear in red in the Change Overview in SOW (/now/sow/list/params/list-id/) ("Changes - All").How can this be achieved? 

thoemu_s by Tera Expert
  • 166 Views
  • 3 replies
  • 0 helpfuls