Hi Guys,We have see an issue when users access reports.Here is the error:Security constraints prevent saving reports - displaying report as read-only Access to this content denied based on report_view field ACLs.May I know why this is happening.
Hi, I am trying to create an ATF script to order an item from Service Portal. There is one mandatory variable which needs to filled to order an item. The choice list of variable values are not coming up for that variable.I have tried using the "set c...
I am using current.setAbortAction(true) in a Before Business Rule and displaying a custom message using gs.addErrorMessage().While my custom message displays correctly, ServiceNow also shows a system-generated message “Invalid update”.Is there any wa...
Hi All Because of import data and incorrect transform map the knowledge article numbers have been duplicated so as example:I have two totally different articles but they have the same Number.As a proposed solution I received this one:https://www.serv...
Hello Team, we have one table (hr_mapping) there are 80k + records in prod instance we want export & import this records into our lower instance can anyone suggest the best way to achieve this any schedule job script..? kindly help me in the script ...
Hi, I want to send an email notification when priority, state or worknotes are updated and include the update details like current and previous values for priority / state when updated. How can this be achieved.can this is done using a single notifi...
Hello All, Do we have any process or best practices around re-opening the closed request. This is necessary when the request is closed without completing the fulfillment at the satisfaction of the requestor. Please suggest. Regards Saranesh
Hi TeamPlease suggest configuration to send notification for all change task assignment group members after completing parent change request
Hi All,Is it possible to place a clickable link on record producer form, clicking on it should show few variables? Thanks!
Hi All,I'm using below script to trigger a scheduled report from script. Is there a way we can avoid calling packages directly? var gr=new GlideRecord('sysauto_report');gr.get('name', 'Report Name'); // name of my schedule report.if (typeof SncTrigge...
Hi all,I’m trying to make Close notes and Cause code mandatory only when the Problem Task state is in "Work in Progress".To achieve this, I created both a UI Policy and a Data Policy.However, I’m running into an issue:As soon as I click Start Work, t...
Hi,We have configured the logic for a field called Category with the choices “A,” “B,” and “C.” If “A” or “B” is selected, the notifications are sent internally, and if “C” is selected, the notifications go to external users.Now, we have a requiremen...
Hi Everyone,I am calling a third-party API that returns a PDF file in the response. I need to attach this binary PDF file to a RITM record. Below is my code — it creates the attachment, but the file content is not being added correctly.(function exec...
Citrix ITSM Adapter service.I am trying to check if the Connection Status is Connected. I have a flow, I need to check this to perform some steps within my flow. Your help is highly appreciated.
Hi Team,I’m facing an issue with a Service Catalog reference field.Issue:A normal end user (no additional roles like itil) is not able to see any records in a reference field pointing to cmdb_ci_service on a catalog form.The field is visible, but whe...
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