Make 'More information' text bold/underline in catalog varaible
Hi all, Hopefully a quick one! Is it possible to edit the help text in an assessment variable, as in make text bold or underlined? Thanks as always Richard
Forum Posts
"Syntax Error or Access Rule Violation detected by database ((con=2715) Unknown column 'sys_metadata0.sys_mod_count' in 'field list'")"
Hi All, This error message occurs in one of my instance. does any one knows how to fix it? "Syntax Error or Access Rule Violation detected by database ((con=2715) Unknown column 'sys_metadata0.sys_mod_count' in 'field list'")" Thank you in advance...
Interactive Filters - Assignment Group, Assigned To
Hello, I need to add an interactive filter in homepage dashboard, where user can select multiple assignment groups (only he's part of), assigned to (based on selected assignment group) for viewing the reports in dashboard. Something similar to below ...
Alert in the browser: "Your session has expired. Click OK to log in again."
When a user whose session has timed out tries to open any page, they sometimes get the following message in the form of an alert: "Your session has expired. Click OK to log in again." This does not happen every time. Sometimes authentication happens ...
Resolved! Mapping field from record producer to another table via Script Include
Hello Everyone, Thank you in advance for the help. I have the scenario for mapping 2 fields from the record producer variable to another table in the backend. I have used this script in record producer scripting part - new sn_hr_core.script().funcna...
Resolved! Service Desk - Incident - Work Notes vs Additional comments (Customer visible)
Hi Guru I am doing this simulation in instance. I created a new incident ticket and just wanna see the logic behind 1.) When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field This make sense to me Work No...
flow designer script the assignment group based on a catalog variable chosen
for 'Create Catalog Task' action in my flow, I have scripted the Assignment Group as one that has a name that starts with 'CLD - Saas' and contains the name of the product variable: var ag = fd_data.trigger.current.assignment_group; var product = fd...
Need to modify "My Request" widget on service portal
Hi Team/ @Ankur Bawiskar / @Sandeep Dutta , This is regarding the "My Request" widget on service portal. As of now , OOB we can see REQ. RITMs & INC under "My Request" if we submitted any catalog through service portal. I wanted to add some custom ta...
Field mapping without mapping assist and automap matching fields
Hi all, I want to map fields in an alert to incident. But some of the fields are different in alert and in incident. what should i do to automap them.
Resolved! What is the best way to call system property in a client script (script include) for a catalog item ???
What is the best way to call system property in a client script (script include) for a catalog item ???
Resolved! values are not populating while applying a template on SC_TASK table
Hl All, i have an issue with templates , we have a template on SC_TASK table with additional comments as " test" , and while i am trying to apply that i am getting error saying TEMPLATE NOT APPLIED see details 1 item is not present on the form 1. Add...
What role is required to get notifications module other than admin
Hi experts, Access to the Notification module to be given for many users, but don't want to give admin rights. Any specific role that help to get access to this module? Thanks in advance.
There is no record found but sys id and number is created while using inbound email action, how to resolve this?
The below script is used in Inbound action to create incident if no record is found:- else { //Create a new Incident if no original reference is found gs.log('Email sys_id: ' + sys_email.sys_id + ' ELSE statement: Creating new Incident because...
Creating ATF Test to validate CSM configurable workspace in Workspace but after navigating to workspace Click on list and created a new record this is my requirement. But there is no out of the box test configuration for clicking the list.
Hi, Im trying to create an ATF Test to verify that to validate CSM configurable workspace in Workspace but after navigating to workspace Click on list and created a new record this is my requirement. But there is no out of the box test configuration...
how to add rows automatically in MRVS based on mrvs variable
Hi All, We have a MRVS , inside that we are having 3 variales variable 1: Days : select box : Weekdays , Weekends , All , Monday , Tuesday , Wednesday , Thursday , Friday , Saturday , Sunday Variable 2 : Start Time : single line text variable 3 : sto...
