Hi All, I have a requirement when RITM is escalated I need to send the notifications for 1st escalation and 2nd escalation for 5 business days and 3rd escalation for 8 business days. I'm not able to select the Requested item table in flow designer. I...
Hello All, I am looking to search knowledge articles that are going to expire before 14/7/3/1 days from the current valid to date. I have written my code in Workflow if activity; answer = ifScript();function ifScript() { var a = "valid_toRELATIVEEE@d...
Hy Guys, I am having a bit of trouble to figure how to clear the value of a field 'requested for' type in the form. The problem is that this Item is under the Technical catalog and does not appears in ServicePortal, so an UI policy have not helped me...
Hi Team, Multiple users having admin access on my production just want to know how i can track who done the changes on scheduled job.
I have created one record producer call Create Case and I want to add that in widget in service portal. How can I achieve that?
Hi, I am preparing for the certification for CSA. I see that now learning interface for CSA has changed completely. I spent more than half an hour trying to find the documentation in the learning path of CSA to read about Service Catalog. Can anyone ...
Hi I have to validate MAC Address in CMDB using Client script and Business rule and format should be like this 00:0c:29:61:6d:37 how can I validate it by using RegEx. Thanks, Selvam Balakrishnan
I had a requirement where I had to copy the attachments of RITM into REQ. And also If I delete the attachment from REQ the attachments from the respective RITM should also get deleted. I have applied some Business Rule but it is deleting the other a...
incident management
As a Product owner, I want to build a service portal for 'Ticketing order' table created in custom application scope, So that Callers can see their records in it Acceptance Criteria: Either Portal or UI builder can be used to fulfil this requiremen...
how to get 3 variables in single row in catalog item,please find the attachment.
I found the following options of (mandatory, hidden, visible) for the data type "custom with label" are not available on catalog item. How to enable those for the data type "custom with label" on catalog item.
I have a demand record producer. The ask is that along with the demand being created, that a child demand task also gets created. I was able to do this through Incident, but not through demand. I'm using the following script: var gr = new GlideRecord...
I have a Visual Task Board from our Incident table and the lanes on the board are by assignee. I have created business rules to add tags to the cards on the board when the state of the incident ticket changes from New to Assigned to Work in Progress...
Hi, Please I need help on how to hide Variable set name on a catalog item form. Basically, we have two different variable sets that are attached to our catalog items. So whenever we want to fill out the catalog item form, it's displaying the name of ...
