Hello All,We have a requirement to classify the normal CR into Major and Minor based on fields such as Risk, Impact, and Urgency.The difference is the Major CR should get additional approval and a CAB candidate. Because the difference is minimal, I d...
Hello All, We have a requirement to have the option of creating a problem ticket from a change ticket.First, I don't see this option available in ServiceNow so I understand we need to build a solution to achieve this requirement. Is this understandin...
Hello, I have created reports that I use in a dashboard showing service catalog requests by month by assignment group. It appears that the order for displaying the bars (state of the requests from left to right) is consistent, but the color assigned...
Hi All, We are adding the manual approver to the change request. But the document ID of manual approver record is empty. Approval record via workflow vs Manual approval record. Manual Approver
We have a problem where people are creating changes by copying an old change. The problem is the new change has a service that is no longer active. I believe the same would happen if they were to create a template with an expired service. Is there...
Hello Team, I have a requirement on service catalog, some are sctasks are created manually and workflow. while closing all associated sctask set to closed completed then the RITM should closed complete automatically. Present this is not happens for m...
Hi, I have created a widget button on the portal called calculate which is a button. When i scan my update set i see the below warning message which is not allowing me to complete my update set inorder to export my update set. "Widgets should use the...
I am trying to do a regex validation in On change catalog client script to check that the start and end of a text variable value is either letters or numbers ONLY. No special characters allowed. Below is the code I am using: function onChange(control...
Dear All, I'd need valuable input for our new Change Management implementations. 1. How do we set up a 'Change schedule? My understanding is agents can go and create a Change schedule as per their preference. However, if there is one that should show...
Hi all,I have a requirement where I have 2 Glide list in the form. Lets say for an example:Group - Type - Glide list (Reference to Group)Users - Type - Glide list (Reference to User)Under each group, we have multiple users.Group-AGroup-BGroup-CUser-1...
Hello,I have a requirement that restrict admins for one catalog item.In the catalog item i have given 'NOT AVAILABLE FOR' user criteria to admin role but its not working attached screenshotcan anyone help how to achieve this requirement Thanks in adv...
Hi Team, My requirement is that i have three select box variables Department, team and roles. depending on the selection in variable department, the options in team and role should be shown or hidden. Example if user select department as finance then...
I've been trying to find a way to get a dynamic filter working for use in condition builder on incident list view, in the Flow Designer, etc. The relevant filter people are looking for is "update by field | is not | a member of the assignment group" ...
Hi All, I am facing subjected issue issue during rest message call from snow . My http query parameter is below: and my variable substitution is I received 400 response code with below response {"detail":"JSON parse error - Expecting propert...
I am noticing that if there are more than 9 response templates set up for Agents to use for Agent Chat in Agent Workspace then only the first 9 templates appear for the Agent to see. The other response templates are available for the Agent to select ...
