I need to update the name captured in Activity log for some of records in ServiceNow due to business requirements. I have checked in sys_audit table and update User field but no luck and I am unable find records in sys_history_line table. Could you p...
Hello, I want to know if a role is licensed or not. Is there a document or reference I should know that shows a list (for example) of roles and their associated licenses. In my case, the role I want to know if it's licensed or not is catalog_manager;...
I have created a related list in the problem record like below screenshot... It was working fine, but I need some modifications.. based on below logic.. I am comparing whether there is any similar short description is existed or not but here I need t...
Hi, Requirement - I have created 4 variables on service portal which is not mandatory field(It should not visible on service portal form) but when i will submit the form it should not visible on RITM as well but should be visible only on Catalog tas...
Hi All, I have a requirement to take values from the task variables and insert records in a custom table. i.e there is a variable in the catalog task table 'transfer number' which will have comma separated values 1234567890,34567890,..once the task i...
Hi all, I have created one application and its similar to change request. So in that application when the ticket is created and the approver is there so it will set the field as requested and dur to this servicenow standard br is triggering i just wa...
Hello People, We have added a catalog item using the ItemDesigner and then added some variables using the Maintain Items. When i open the item from the maintain items, i see the "Item Designer Workflow" in the Workflow field as read-only. The Variab...
Hi Availability scores on service offerings are calculated using outages and commitments. on the outage table there are 3 options for outage type "Outage" "Planned Outage" "Degradation" Availability scores are only calculated when the outage type ...
I'm trying to create a function via Flow Designer such that an incident is generated when something (a group, in this case) expires. Our homegrown group maintenance system expires things after a year, and in spite of numerous (9) notices, group owner...
I have a requirement. If a Standard Change Request fails, or is closed incomplete, I need to set the corresponding Standard Change Template (or Item) to Inactive so it cannot be used again until it has been reviewed. I have a background script to que...
After enabling 'Invalid Query' system property in our instance, the addQuery('document_id.xxx',"=", sys_id) is not working. Log: 'document_id.xxx' not found in table 'sysapproval_approver'. Any idea how to fix this issue?
Hi All, What is the best way to decommission a CI which has relationship with another CIs/Assets etc. I have a request to decommission - When i search this CI in cmdb_ci then I found the below CIs records. Could anyone suggest the approach for it. ...
How to get two input boxes by using spModal... by using the below I am getting one..I need one more input box as well.. function(spModal) { var c = this; c.onOpen = function() { //ask the user for a string spModal.open({ ...
Hi, I have set visibility of some fields to false but still they are showing up 'Try it'. What might be the reason? Kindly help. Regards Suman P.
We are currently on Quebec but will be upgrading to San Diego shortly. We are using the basic ITSM platform and our Procurement department are interested in using Contract Management. However, I have not been able to find a full description of how th...