Hi, Can you help me.I want to know the relationship about the Request state Request Stage and State 。Any information to share me？OOTB Business Rule there is information about it，Any other relevant information?
Hi folks, I have created a workflow with a task activity that creates an incident. Everything is working and the incident is created with all of the fields populated as expected but when the incident is resolved/closed, cancelled, the workflow does ...
Hi, A third party application needs to create REQ's in SN. This can be done via rest api but the information will be different every time they raise a request. For example, there are a few different catalog items that will be raised. Each one will ha...
Hi all, I have a quick question - why is the KB article still active after changing the state to retired? Thanks,Mallika
I have got this error - 'Server JavaScript error Cannot read property "view" from undefined' after changes on a widget and loading the form. Any idea why this is coming?error screenshot: Code screenshots:
Hello Im configuring a flow with some actions after appoval. I need to skip this approval if the requester is manger/ director etc. How can i add this on ask for approval action to skip and then perform action. This can be done by an if condition, ...
I would like to create Test Cases for completing a Normal Change Request. In our configuration users are required to fill out a Risk Assessment. When they click on the Risk Assessment button a modal window pops up and is displayed. They click on the ...
Hi everyone, Good day! I created a clickable link in Service Catalog using Widgets I did the configuration via Service Portal > Widgets.I need help on how I can translate the "CLICK HERE" to a different language. I also need to translate the transla...
Hi All, I'm trying to trigger email notification through an event in two different ways. One is business rule and the other way is scheduled job, but there is no luck.When I'm trying with business rules, I can see the event got triggered but the emai...
Hi All, I need to crate recored producer which create the new user. We have 3 mandatory single line text variable in that item which is 1,first name 2. last name 3 email.When user sumbit the item new user record should create with below fallow field...
I have 2 fields from the form.1. Model Category (Reference field)2. Model Sub Category (Choice field) We have below fields from the Model category value:ComputerMobile DevicePrinterPeripheralDisplay hardware Now, I want to list Model Sub Category (Ch...
I am unable to see related list in the form for particular record other records able to see but it is already configured please refer the screenshotPlease help me
Hi Team, Need your help here !... I have a requirement for multi level approval ( conditionally) --- Single level approval Conditionally. Ex : Once a submit a catalog item request & if condition satisfied then first approval triggered to 'X' group th...
Hello everyone,We are starting with Universal Request and the button Create Request opens in Service Catalog in the ITIL view, we would like to make it open in our Service Catalog page in the portal view.To accomplish that, I've modified the URL vari...
Was curious on how to change the configuration of the Change Window. Reviewed submitted comments and dont see further drilling to the Calendar to segment forward schedule. We want to use the out of the box solution but want to add more value by color...
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