Resolved! In which table is flow saved
Flow Name: in which table is the subflow name saved? For example, the user exists sys_ User Li
Forum Posts
Resolved! Change the background color of an variable
Hi, I would like to change the colors of an entire variable e.g. Multiple Choice, e.g. background color for gray and font color for red. I have been looking at the forum where the posts are primarily about changing the color of the label. Can you th...
Trying to Change RITM Stage value based on Catalog Task State
Hi, I have a requirement say for example when Catalog Task - State moved to "Pending" then RITM - Stage should be "Pending". Based on RITM "Pending" Stage I wanted to pause the Resolution SLA for this Catalog item. I tried a Business Rule to change t...
Resolved! how to delete fields from Form Design completely
I have added two fields on task form from Form designer , now i want to delete them completely , HOW?
How do i remove user's name from additional comments in a notification sent on email?
Hi, I cant fint any easy documentation on how to edit user's name on additional comment, when its sent with a notification. Is it possible to hide or remove user's name? I can see that we are using an Email-template on the notification. Hopefully s...
Resolved! Linking SCTASK's to Change tickets
Hi, I have added under the related fields, in the Change form the Catalog Tasks section, and in the SCTASK form the Change Requests section, then carried out the following:1. Created a new Request — navigated to the SCTASK - 2. Clicked on the Change...
Resolved! Background script to replace words in article body in Knowledge base
Hello,This is probably really simple but wouldn't know how to script it.To give you some background we have knowledge base articles which mention specific assignment groups but every now and again these assignment groups are renamed and as you can im...
Can we use ATF to do performance or bulk load testing
I'm looking for some information or help on ' How to use ATF(automated test frame work ) for Bulk or load testing? Trying to replicate the JMETER feature in my project using ATF. Thank you.
Can I tell ticket number from an email based off Ref: number?
Am I able to look up a ticket number based on the Ref: number at the bottom of an email generated from a ticket?
Waiting for flow execution data - Flow designes
Hi All, We are using flow designers for Change Management. When Change is submitted for Approvals flow is triggered and we got the first level approvals and we are not getting the second level approvals. when we click on SHOW FLOW. We are getting bel...
Resolved! Variable type Break don't work on the Catalog Item Form
Hi, one question to the variable type break. I maintained a variable set and a variable with type break and add the variable set to the catalog item. If I call up the catalog item on the service portal, I don't see the line . I checked the order of...
Resolved! Auto renewal of contracts (ast_contract)
Hello, We have some questions regarding the use of contracts : -On the renewal tab when you check the auto renewal, you have the possibility to select the option (1, 2 or three years). If let's say we check one year, does it mean it is automaticaly r...
How to remove HTML tags in servicenow before exporting it to Excel.
How to remove tags <p> This is created for testing </p>. while exporting data to Excel in List view. Description field is HTML field. Please suggest any possible way to remove tags in ServiceNow itself, Not after exporting it to Excel.
Resolved! How to set worknotes of Incident from Business rule on Problem
Hi (function executeRule(current, previous /*null when async*/ ) {var gp = new GlideRecord('problem');gp.addQuery('sys_id', current.sys_id);gp.query();while (gp.next()) {}var gr = new GlideRecord('incident');gr.addQuery('problem_id', gp.sys_id);gr...
Resolved! why in onSubmit() client script, Return false is not working in Service Portal?
Hi Experts, I am trying to validate some fields using glide ajax but return false is not working alert is working. Could you please help me with this? After validation alert is showing but form gets submitted. function onSubmit() { var ga = new ...