Hi, Currently, the multi row variable set itself is not made mandatory, so there is the problem that it is possible to submit and create a request item even if it is not filled in. [Variables in a variable set can be mandatory.] [The multi row varia...
Hi I have received a compliance list from Service Now for staff with fulfiller roles who are identified by their sys_id. How can I search/match these sys_ids to user records?
Hi, in catalog items, i have one filed, documents submit "Last End Date" (variable in catalog item) ex: Last End Date=20/08/2018 19:50:20 then notification trigger one month before means on 20/07/2018. So how can we do it. my Br script is not w...
Hi Everyone!!! I have a requirement related to Date Validation, Where I have a Date Field (end date) in user table and i need to check the end date is 14 days equal current date ( current date : 17/09/22 then end date is :31 /09/22) in the us...
Hi guysOn of my client is using the manager_employeenumber as manager value, not the DN.As LDAPUtils setManager and processManager is using DN to map the correct manager I need to change that behavior. As LDAPUtils seem to be stored in the source cod...
Requirement: need to auto populate the 'configuration item' variable based on 'caller_id' variable. What are the 'CI's' related to him and need to populate only if caller is VIP. I know it can be done by writing a script include and onchnage client s...
I have created a Single Line Text variable called "Street". It has a max_length=35. If I type (or paste) a value that is longer that 35 characters, it will truncate (as I expect) the string. I have a catalog client script that is setting the value b...
Hi, I have a multi-row variable set and when I add it within a container, it is not showing up on the form. The MRVS shows up if I add it outside the container. Is it a known issue? Is there a workaround so that it shows up within the container?
Hi Everyone, I have an use-case where I need to make the duration to be selected after 15 days from the current date. How can I achieve this? Please help!! Example: If I'm filling this form today, then I want the days from 15 to 29 to be greyed or no...
We want to list of Priority level like (P1 - High ,P2 - Low ,P3 - Critical etc..)
Hi All, we have a custom table which extends the task table and we want the tickets to be shown in My Requests in the portal. For this, I have created record in request_filter table and it is showing up in the My Requests. In our table we were using ...
Hello Everyone, I am new to ServiceNow portal scripting. I have a requirement where I need to set region value to short_description field of "wu_appointment" table. As per above snippet, End user will select the region for the cancellation of an app...
Hi, I would like to apply Risk Assessment on my table - custom table extended from Change table. Unfortunately, I don't know how to choose a table, I have tried to create new record, copy existing one, change it on the list or use Assessment Designer...
Hi Team, Good day!, We have noticed a issue today , That is when an agent hold a ticket in ServiceNow the on hold reason should be populate in work notes (As awaiting requester , Pending vendor ...etc) at the same time of holding the ticket. But it...
Hi All, I need to replace the eval() with glide script evaluator and below is the Script Include used in a Report to pull the records. Script Include: function CRA_Use(js, arg) { var grq_ps = new GlideRecord('pa_scripts'); grq_ps.addQuery('name', js)...
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