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Show Request for Affected User and Opened by

Hi all, On my Service Portal page, the Requests opened and closed are visible for the Requestor. I want the Requests to also show for Affected User and Opened By. Please find the screenshot.  Any help would be appreciated.   Thanks, Mallika

How to add filter conditions on tags field in user table?

We have a requirement to add a filter on a variable that is reference to sys_user table. The filter condition is exclude the users who are having the tags student and intern, so the users who are having any other tags except these 2 and also the user...

Resolved! SKU

What is SKU ? I heard this term multiple times from people. csm SKU.. SKUs subscription..etc. Can you please explain in simple words ?

camran by Kilo Expert
  • 9128 Views
  • 4 replies
  • 20 helpfuls

Resolved! OnChange alert for single line text field

I need an OnChange alert (pop up message) on a single line text field, to appear when the user has written something (anything) in the text field. I have scripted similar alerts before, but only based on choices on Multiple choice variables. Can this...

CatalogCat by Tera Contributor
  • 1570 Views
  • 6 replies
  • 1 helpfuls

How to query doesn't contain in glide record.

Hi All, How to Query does not contain in glide record. Tried below but not working. Need to query "if a particular RITM no is not available in sc_req_item"if (emailsubject.includes("RITM")) {subject = emailsubject;indexStart = subject.indexOf('RITM')...

jobin1 by Tera Expert
  • 1607 Views
  • 22 replies
  • 1 helpfuls

GlideAggregate Count

  var agg = new GlideAggregate('sp_log'); agg.addQuery('page=5c639f611be0591028a38625624bcbf5^sys_created_onONToday@javascript:gs.beginningOfToday()@javascript:gs.endOfToday()'); agg.groupBy('user'); agg.addAggregate("COUNT"); agg.query(...

kuttti by Kilo Guru
  • 1027 Views
  • 2 replies
  • 0 helpfuls

CMDB Search not working in Global Search

Hi, I have recently installed CMDB Search plugin in my PDI to test the functionality. As per the docs https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/product/configuration-management/concept/cmdb-search.html Activating ...

psyherin by Kilo Sage
  • 1379 Views
  • 11 replies
  • 0 helpfuls

Fields are not showing Mandatory

Hi TeaM , I have made some multiple field mandatory from Dictionary level (went to particular field then went to dictionary then made it mandatory )but when i am opening the form fields are not showing mandatory, where its went wrong ?Guide me please...

pramn by Kilo Sage
  • 880 Views
  • 3 replies
  • 0 helpfuls

Resolved! List collector value is not showing in the Request Summary

Hi, I have a script include in which we are returning the value and by the client script we set the value in the list collector.But the problem is that value is not visible in the request summary although it is populating in the form. I checked all t...

Samiksha2 by Mega Sage
  • 1441 Views
  • 21 replies
  • 1 helpfuls

Resolved! Trigger a notification when transform map fails

Hi All,I need to send a notification to certain group when transform map fails, I am using schedule to run the transform map daily.I also require a notification with the number of insert, update, etc and other notification should trigger when transfo...

Priyanka145 by Tera Contributor
  • 1213 Views
  • 9 replies
  • 1 helpfuls