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Add field in activities

Hi,  i try to add alm_hardware fields in activities, but it dosen't work. when i make a modification on one of this field i don't have the activities. i check the system property glide.ui.alm_hardware_activity.fields and it's ok so i don't know why  ...

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kmickael by Kilo Sage
  • 2645 Views
  • 6 replies
  • 0 helpfuls

Back-end form vs Service Operations Workspace

Hello, I'd like to ask if anyone knows the following: When you implement customizations on the Incident form at the back-end do these customizations replicate on the Service Operations Workspace incident form as well or these need to be configured ad...

Irena_Gapova by Tera Contributor
  • 1395 Views
  • 2 replies
  • 1 helpfuls

Image Scale in Surveys

I have tried Outlook Actionable Message (OAM) to implement the ability for users to answer surveys within their emails but can't seem to get this working. How do I add the ability to click 1 image in the email and automatically send the image scale r...

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hanaphouse by Tera Guru
  • 6698 Views
  • 5 replies
  • 3 helpfuls

Customization of Project Status Portal in PPM

Hello All,There are default columns in the project status portal like Number, Short Description, Manager, Portfolio, Percent Complete, Planned Start Date, Planned End Date, Overall Status. If I want to add the new columns or the customized columns in...

raj1989 by Kilo Contributor
  • 8655 Views
  • 20 replies
  • 8 helpfuls

Need variables listed for approvals

In my flow for the catalog item, it has to go through two approvals before creating the catalog task for fulfillment.  I've attached a screenshot of my flow and the approvals are using the OOB "approval request" notification (I've attached that scree...

Laura12 by Tera Contributor
  • 1679 Views
  • 1 replies
  • 1 helpfuls

Custom Prefix for tickets

Hello,   I have a request to create a display a custom prefix for a ticket based on the service catalog. For example, if a user submits a finance ticket, FINXXXXX will show for their ticket. If a user submits a Legal ticket, LGLXXXXXX is shown, and s...

Pat Surtan by Tera Expert
  • 2288 Views
  • 2 replies
  • 0 helpfuls