Hi I have requirement where the Catalog item should have the acces for only 2 specific groups, I have given those groups in Available for. But when I impersonate and check for the user who is not part of those Groups Still they can see this item and ...
Hi All, in my workflow there is an advanced script to do a few checks, but it keeps giving me an error. can someone point me in the right direction were to look ? org.mozilla.javascript.WrappedException: Wrapped ConversionError: The undefined value h...
Can anyone provide any insight on how to create a notification that will trigger when Addition Comments are added for a both active and inactive RITM? I have not problems with notifications in general. The part I'm having an issue with is to trigger ...
Hi so this is the scenario:1. get into a catalog task of an open RITM.2. change the state to Closed complete or cancel*before saving the form...3.add free text to the Additional comment box*dont press on Post button4. now, save the form result:the RI...
Hi Everyone, I have a requirement i want the value of mukti row variable set to be captured on a string field in native UI means backend form. Exampley i have a mrvs set on record producer i want the values of this variable set to be mapped to a stri...
Hi, I have one requirement that one particular role users can only see assigned to their groups incident ticketsHow can you limit those?How to write ACl for that requirement Can anyone help to achieve this Thanks in advance
How to Change the Background Color for Priority field in Incident, for specific user only Not for all userPlease find the screenshot Please help me on this
Hello I have a requirement to Create a business rule to move all the data from the existing Configuration items field to the newly created custom field "Old configuration item" for all incidents.Can anyone help?
Hi, I am tasked with creating an email notification that will be sent out to an end user once their Request Item has been completed and I have not been successful. I have created a notification that will send once the Task in the workflow is complet...
I have Category and subcategory fields on a Catalog item, both mandatory. Now i want to make the subcategory non-mandatory if it has no dependent choices.Can someone help me How to achieve this? In one of the posts i found the below on change client...
In our user table we found some empty user records created by as End user. without create access how the records got created those created by user have extra roles "Pa admin ,image admin "could please guide me how to troubleshot the issue .
Hi,In our case we are using tags for tracking of certain incidents and at one point incorrect tags was writtenThese now comes up as suggestions and sometimes our resources misclick's on the wrong one due to thiscan the incorrect suggestions be cleare...
Hi All! Does anyone have process guides explain what OOTB can do? The ITSM Process Guide includes the recommendations from ServiceNow Professional Services, but I'm looking for material focus on OOTB processes and functionality for fit and gap analys...
Hi Snow community,Is there a way to show a modal window to create a record, when clicked on a button of a widget from the service portal?Thanks in forwards,Leo
Hello, I want to use the Flow Designer to remove all groups from a user when he becomes inactive, I found some solutions on the forum here, but I'm stuck on the for each items I cannot drag and drop or select anything. Any ideas what I'm doing wrong?...
