There is already created Related Link present on Task SLA table. But I want to move this related link on my 'Case' [sn_custmonerservice] table. How to achieve this.Thanks
Hi Everyone, Can anyone give idea on, how the Closed change count and Unsuccessful change count fields are caculated on Standard Change Template form. (refer attached snapshot) The issue is these fields are showing wrong value. I found that there is ...
Hi, How can we set the reply to, to cc, bcc fields using email_client. I have set the email_client=true on the collection dictionary entry. I am not able to see the reply to field auto-populated. How can we set this?
Hi all, I need to populate reference value from variables in orderguide to request item and catalog task. If user having data it will populate. If user not having particular data in user record, it should be manually filled by user on form. So we a...
The requirement is to create a button "Create Request" in the knowledge article view, which can be seen when the customized field "Push" is set to Request and the "Create Incident" in the knowledge article view, which can be seen when the customized ...
is it possible to create categories for topics in virtual agent? I want to have multi level menu in show me everything topic. Best Regards, Daniel
Hello, My Service Desk agents are forgetting to change the state of a new ticket (as in State: New) to "In Progress" when initially working a ticket. I would like to have the state field automatically change to In Progress as soon as they select a ...
Work Notes on RITM should be not visible for ITIL users and the end user. But we have an issue where the work notes on the service portal is visible for ITIL users. Basically Work notes shouldn't be visible to end users. But in case of sc_task work ...
Hello, Can I create a self-service portal landing page that is accessible by anonymous users? Then I would like the user to have to authenticate once they request something that requires known user credentials. ie: have an IT help page publicly vie...
We have a requirement that when the SCTASK requested for field changes the job location field gets populated base on the the requested for location. This does not work. Any ideas or any help will be much appreciated. I have created a business rule on...
I'm an admin (and yes I'm new). How do I reopen a sprint I completed by mistake?
Hi Community, I need to trigger 2 notifications simultaneously. One is approval email which is on approval table and this i am triggering using business rule because my workflow is on RITM table and other notification is just an info notification on ...
Hi all, There are a few users from upper management who are part of a few assignment groups thus utilizing ITIL and some other roles. I want to keep them in those groups so that they can be part of notification and other amenities that comes with b...
I need Changes added to the Caused by Change related list on a Parent INC to automatically show on the Child INC as well so we can keep better record of Incidents Caused by Changes. Is this a script within the BR? I tried through the filters and it w...
Hi, I need to pause flow until an attachment is added to the RITM record. I have tried "lookup attachment", "lookup records", "wait for condition" actions etc. however none seem to be helpful here. Has anyone worked on similar requirements using flow...
