Kindly help me out on this below requirement. how to approve a RITM through Notification from a different team? ex: security@gail.com)there is a custom variable in Catalog Item [Privacy Status(Single Line Text)] Body of Email Notification: after rev...
Hi Guys, In Service Portal, when we order a catalog item, because of 2 step checkout, "Order Confirmation" box will also appear. There "Request for" field is there and it is taking logged in user by default. I don't want logged in user there. I want ...
Hi All, I want to dot walk to map fields of "MS SQL Database" table which is a child table of CMDB CI. There are few text fields "Server port, ucmdb model, Maintenance Window Info, Patch Group, Next refresh" which are child class specific. I tried ...
I wanted to embed a small survey with two emojis of happy and sad, how to achieve this and in which table the data should be stored. The survey should be only two clickable buttons which for happy and sad, and that should record the response in a tab...
Hi All, I need to send notification for opened Catalog Tasks after 14days only one time. I have created variable called reminder(Checkbox variable) after 14days we need set this value true same time we need to send notification, i need to send notifi...
Hello,I have an issue that I'm fairly certain I've narrowed down to a dependent Lookup Select Box variable where the catalog item using it, not only takes upwards of a minute to load, but the task generated takes long enough to load that it routinely...
Hi expert, I have created a "single line text" variable and under "type specification" tab, I have select validation regex as "number". But problem is it is not taking any flot value like 33.45, 6789.877 etc. and It is showing field error message " N...
Hi, Currently when clicking on an attachment link, the attachment downloads automatically. For HR security reasons, we would like to disable this behavior so that clicking on the attachment would open it (as the current "view" link ) without directl...
I have a reference variable on a catalog item called Project Reference Number: (u_project_reference_number) that is referencing the sc_task table. After looking at other Community posts, I am trying to pull the TASK number and populate it in this fie...
Hey ServiceNow Community! Hoping to get some help on this in-depth JavaScript issue I'm having on this very large application we have. I will try to explain the process as best as I can. So we ended up getting a request notifying us that part of our ...
Hello all! Please advise where I can edit the 'Calculate Depreciation' scheduled job.I was able to find the Schedule Item.I need to change the script that uses in this scheduled job.Thank you!
HiI want to add the number field of a record (if it exists) into a field in another table. Is it best to run a business rule, or to specify this in the dictionary entry for the reference field? Then next questions is, how do I do this?All help is hig...
I created a Record Producer and want to make attachment mandatory when service changes and before submission of the Record Producer. When I added one file from record producer then I saw it stored that file in attachment table as sn_customerservice_...
I've seen multiple references recently to a field called "Affected User" on the Incident table, usually referring to a customer creating a custom field (e.g. u_affected_user) or the like. Most recently, though, I see it specifically referred to by Se...
Hi, How to set aplhanumeric only in variable using on change client script,Please help on this below script is not executing as expected var patt = new RegExp("^[a-zA-Z0-9]*$"); if(!patt.test(newValue)){// error out.g_form.showFieldMsg('cost_center_s...
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