incidents created today & state is in new need to change to inprogress and assigned to me(Current user) by uisng fix script
incidents created today & state is in new need to change to inprogress and assigned to me(Current user) by uisng fix script
Forum Posts
Unable to remove the Section from incident form.
Hi Folks, Please could you suggest me how to remove these below screen sections. I have tried to remove from Form Design as well as Form Section Module with Default view. But unable to remove . Thanks in advance.
Resolved! How to remove prefix for number variables for existing records in Incident table
How to remove prefix for number variables for existing records in Incident table, Example: usually number like INC0010043, but my requirement is to remove prefix "INC" for existing records and number should be like 0010043.
Dell KACE Integration
Does anyone have experience integrating Dell KACE with ServiceNow? I'd like to import the KACE data on a regular basis for asset and change management.
How to install PPM - Standard Plugin in personal instance? I checked in plugins but it was not showing
How to install "PPM - Standard" Plugin in personal instance? I checked in plugins but it was not showing
Resolved! Requirement: How to pass Variables to catalog item in service portal via URL and share the URL to end Users when user clicks on the URL it should land them in a catalog item with prepopulated fields can any one help me with this requirement please.
I was designing the virtual agent topic with some components once the user provides the inputs we need to present the catalog item with prepopulated fields
Resolved! Report on Incidents with no Additional Comments
I have built a database view to join Incident and sys_journal tables. So i can report on this and see journal entries entered to each INC number. How can i report on this DB view, to show all Incidents which have not had an Additional Comment within ...
Resolved! How to connect Service offerings subscriptions with Service catalog
We are starting to use Service Portfolio Management to mange our customer subscriptions. Now we would like to connect it to our Request catalog. Making items to display depending on Service offering Subscriptions. ServiceNow is talking about this in ...
Can we make an outbound phone call from an incident
Hi All, I would like to have a feature on every incident. I need to have a Call Button on the incident form, using which the assigned to person should be able to call the Caller of the incident. We have CISCO IP Phone in our organization. Can any on...
Rest message giving "No sensors defined" error with error code 0 while trying to access 3rd party tool
I am using REST POST method to send data to 3rd party tool and getting below response when I 'test' it in REST message. HTTP Status : 201 Error Message : No sensors defined Error code : 0 Response : empty But the data is being received in 3rd party t...
How to create a monthly reoccurring standard change
How to create a monthly re-occuring standard change on 3rd monday of every month?
Resolved! how to validate empty data in transform map?
Hi All, I need to validate below excel data while doing transform load (before loading to table) Validation should be like if the bae64 data is empty then it should not allow to load data.
How to check if the Request/RITM has been raised /created from specific portal?
I have a requirement to fetch the detail of portal being used to raise Request. Is there a way to get this information?
How do you show Co-Assigned Tasks in the Visual Task Board (VTB) under the co-assignee's Lane?
Hello, SNOW community, Forgive me if this is in the wrong forum.I'm trying to use the visual task board to assign tasks to users. Noticed there is an "Additional" section, where I presume a set of users can share responsibility, but still have one "m...
Rich text editor in Incidents
Hi Team,For Incidents we would like to have Rich text editor for "Description" field both in provider view as well as in end user portal.Can you provide us the information on how to change to Rich text editor.Thanks,Santhoshi