how can I check an attachment on requested item table attached or not in every 5 minutes for 40 days from workflow Need to run the gliderecord for checking attachment after every 5 mins for 40 days if attachement is not there on the record for 40 da...
Hi All, Service now has recommended that Client side code should not use g_form.getReference(). Steps to resolve issue: Use AJAX calls to make trips to the server and only return the field values that are required. Script: function onChange(control, ...
I am looking to create an escalation mechanism for Incidents where if an incident has not be updated for say 24 hours, it will send an email/text notice to the team lead. Or, if I want to manually escalate an incident, an email should be triggered. A...
We've been slowly ramping up our ServiceNow implementation and I'm running into a recurring theme where I could use some advice on where to go next. Many of the pending workflows have multiple levels of data submission. For example, one workflow con...
Hi team, Im working on Servinow to jira spoke Integration. When someone update problem record(description,category,company,etc) on Servicenow, same updation should be done on JIRA side as well I created flow designer for create action (its working fi...
Hello everyone,Can you explain to me why we have 2 fields for the CIs in the table sc_req_item. I see that cmdb_ci field is inherited from task table. We use the field configuration_item from sc_req_item table.For what reason ? Why don't we use the s...
Hi Team, User Id is have Role and Groups but it is multiple duplicate roles or added from same groups, suppose user edit the role and try to add again its allowing to add existing role .. how to solve this type of problems in sys_user table. for t...
hi all i have a field name(u_string_1). i want to clear the field value in Business rule i.e server side. can anyone tell me what is the syntax like current.? Thank you.
Hi All, After upgrading to San-Diego, I found an issue in closing the CTasks. The Assignment Group member of the change request, is able to close the change tasks also. This should not happen. Only the member of the Assignment group of the Ctask shou...
"Cause notes" from RCA Task should be copied to "cause notes" in Problem record"Workaround" from RCA Task should be copied to "workaround" in Problem record "Problem fix notes" from RCA Task should be copied to "fix notes" in Problem record all ...
Hi All, We have csat surveys for incidents and service requests already. But client is looking for a change in trigger condition. New req is like user needs to receive only one csat survey irrespective of no of tickets raised in a month as incident...
HI All , Is there a way I can define escalation matrix for incidents based on its tier For - E.g - Business service name is - XYZ IS TIER 1 service , then incident priority cannot be P5 , should always be P3 or above or is there any suggestion on ...
for normal change approval, the approval is requested to CI owner, however after the approval is requested the CI owner is updated, now how can the approver be updated so that the approval can now be done by the new approver?
The employee name should contain only alphabets and space and not more than 30 characters on the whole.
To see what scripts, reports, and other application artifacts will be in a published application: A. Enter the name of the Application in the Global search field B. Open the list of Update Sets for the instance C. Examine the Application Files Relate...