Create a knowledge article using 'knowledge' checkbox in incident form
I am unable to create knowledge article from incident by ticking the 'knowledge checkbox' even after the incident is resolved. OOB 'incident create article' is present.
Forum Posts
Resolved! How to create dependent variables in Multi row variable sets
Hi All, we have a requirement to create 3 variables in MVRS, Category, sub category and quantity. When a category is selected, only the sub categories associated to that category should be displayed. How can we achieve this? Thanks!
Resolved! Need to update 'CI' and 'Service' via background script for a Closed record. I see the record is getting updated but CI and Service is not showing on the record.
Need to update 'CI' and 'Service' via background script for a Closed record. I see the record is getting updated but CI and Service are not showing on the record. I am using the below script: var grchange = new GlideRecord('incident');grchange.addQue...
Resolved! Multiple Row Variable Set showing Catalog Client Script SyntaxError: Unexpected end of JSON input and Empty JSON Value
Hi, I am trying to compute the total value of 1 of the column in the MRVS and displayed onto a variable in the record producer as shown below: I have followed the guide from the below link but to now avail. Not able to retrieve Multi Row variable se...
Track any "Modification of CI through ServiceNow report" without impacting system performance
Requirement: Needs a report on CMDB that can give a report of modification in (attributes/relationships) CI records for in last 24 hours. We need to ensure there shall not any impact to system performance by pulling that data through report. If neede...
I want to get the value of Active Status field from sys_user_group table to sys_user_grmember. I have added one field(Group Active/inactive status) in sys_user_grmember table. Please help me .
I want to get the value of Active Status field from sys_user_group table to sys_user_grmember. I have added one field(Group Active/inactive status) in sys_user_grmember table. In user table, under the groups, Group Active/Inactive Status is showing f...
Attach workflow to catalog item
Hi, I have created a workflow and attached to a catalog item and captured in a update set in Dev instance. now I have moved that to test environment, when i am clicking on previewed it is showing an error : "Could not find a record in sys_user for c...
how to edit survey start page?
I would like to edit the page text but I can't seem to find it. any hints?
how to delete or modify work notes in change/incident/Request
how to delete work notes in service now ticket
Resolved! How do you hide the preview icon (i) from a reference variable on the Service Catalog?
Hi all, I'm trying to find the best solution to remove the preview icon from one of my reference variable (Requested for) from all the items on the Service Catalog. Can someone assist suggesting the 'best practice' solution? Thank you, Preet Patel Th...
Resolved! Can someone please tell me why Catalog UI Policy and/or Catalog Client Script is working in Service Catalog but not in Employee Portal?
Hello, I have a Catalog item date field with (attached) Catalog UI Policy and/or Catalog Client Script is working fine in Service Catalog but not in Employee Portal? In the Date Field, user will not be able to select any day that is less than 10 day...
Resolved! Need help with script to make it so that two groups can't be seen on the pick list for everybody except those two groups.
So here is an example I found and slightly massaged already: if(!gs.getUser().isnotMemberOf('sys_id')){ //sys_id of group to check if user is a member of current.addQuery('sys_id','!=','sys_id_of_group_to_hide');} (In that example, I changed !...
Set category on incident using predictive intelligence
Hello Team, I am looking out for code to implement predictive intelligence on incoming incident, when an incident is getting created want to auto fill the category on the form, can someone please provide some inputs on how to go ahead. Thanks in adva...
Resolved! UI Policy on Catalog Variable Set
Hello, For one of our forms, we want to display a set of fields based on the quantity of the line item (max is 15). example: If quantity is '1', show one section only consisting of 8 fields. if quantity is '2', show two sections consisting for 2*8 fi...
| User | Count |
|---|---|
| 31 | |
| 14 | |
| 10 | |
| 10 | |
| 10 |
