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Client side code should not use g_form.getReference()

Hi All, Service now has recommended that Client side code should not use g_form.getReference(). Steps to resolve issue: Use AJAX calls to make trips to the server and only return the field values that are required. Script: function onChange(control, ...

Bindhu1 by Tera Contributor
  • 2040 Views
  • 2 replies
  • 3 helpfuls

Resolved! How to create an escalation mechanism for incidents?

I am looking to create an escalation mechanism for Incidents where if an incident has not be updated for say 24 hours, it will send an email/text notice to the team lead. Or, if I want to manually escalate an incident, an email should be triggered. A...

Resolved! Hi Team, need help in Servicenow - JIRA spoke integration

Hi team, Im working on Servinow to jira spoke Integration. When someone update problem record(description,category,company,etc) on Servicenow, same updation should be done on JIRA side as well I created flow designer for create action (its working fi...

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Resolved! Difference between configuration_item and cmdb_ci on sc_req_item table

Hello everyone,Can you explain to me why we have 2 fields for the CIs in the table sc_req_item. I see that cmdb_ci field is inherited from task table. We use the field configuration_item from sc_req_item table.For what reason ? Why don't we use the s...

Mandy11 by Tera Contributor
  • 1772 Views
  • 1 replies
  • 1 helpfuls

Duplicate roles being assigned to user

Hi Team,  User Id is have  Role and Groups but it is multiple duplicate roles or added from same groups, suppose user edit the role and try to add again its allowing to add existing role .. how to solve this type of problems in sys_user table.  for t...

bandi by Tera Contributor
  • 3644 Views
  • 6 replies
  • 0 helpfuls

Resolved! clearvalue

hi all i have a field name(u_string_1). i want to clear the field value in Business rule i.e server side. can anyone tell me what is the syntax like current.? Thank you.

RC12 by Tera Contributor
  • 2033 Views
  • 1 replies
  • 1 helpfuls

Resolved! Close should be closed by only Assignment Group Members and admin

Hi All, After upgrading to San-Diego, I found an issue in closing the CTasks. The Assignment Group member of the change request, is able to close the change tasks also. This should not happen. Only the member of the Assignment group of the Ctask shou...

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Pallavi65 by Tera Contributor
  • 2232 Views
  • 3 replies
  • 1 helpfuls

Resolved! Csat survey

Hi All,   We have csat surveys for incidents and service requests already. But client is looking for a change in trigger condition. New req is like user needs to receive only one csat survey irrespective of no of tickets raised in a month as incident...

madhuri229 by Tera Contributor
  • 3180 Views
  • 6 replies
  • 2 helpfuls

Resolved! Update Approvals

for normal change approval, the approval is requested to CI owner, however after the approval is requested the CI owner is updated, now how can the approver be updated so that the approval can now be done by the new approver?

Nishant16 by Tera Expert
  • 3755 Views
  • 3 replies
  • 0 helpfuls