Are you able to add the Related Search Results option to the Request Item form? We currently have the Search Knowledge option available on both the Incident and Request Item forms and would like to change them over to the Related Search Results optio...
Hello all,I have an requirement to close RITM when all the Respective Tasks get closed , So here is our workflow behaves interms of creating Task1. Workflow Will create 2 Tasks , Initially Single Task gets created post completing the initial task ano...
I have added a supervisor as a delegate to her staffs User profile. She gets the email notification when the User opens an Incident but is unable to view the Incident. When she clicks on the link in the email notification and logs in, she gets "Rec...
Hi All,I have a requirement that when approver approves the RITM then story will create and story number should be display in related list of the RITM and same in the variable data in this RITM show copied to created story instead of creating the ca...
Hello Guys, I have set up a business rule which looks for changes to the additional comments field and then updates a custom field I created "Last Customer Update" with the current date value. This seems to be working well however I have overlooked t...
Hi All,I have a requirement that need to autopopulate user's company based on the logged user as default value , Actually on the Record producer there is account field that refered to Account table, and in the user form there is field company which ...
Hello all. I'm new to Service Now so I'm till learning the ropes. My first task as a new admin is to enable a couple of plugins that require user accounts created with 'web service access only' enabled. Unfortunately, when I create new users this che...
Hi all, I am configuring a notification on 'task_sla' table to send a notification when an incident breaches while the requester is a specific user (for example CEO). The notification works fine except that I got stuck where I could not jump from 'ta...
For one of our ITIL users, the top section of the incident form that has all assignment , incident #, priority, etc ...... is not visibleAnd i believe this is due to some unintended change at the user level, but not sure how to get it back to normal....
How to Allow only Attachments In PDF format In Record producer ?
Has anyone received the error, Progress worker state is not set to complete after worker is finished, when running a Fix Script in the background? I'm receiving this error and the state remains in Running but I know my script completes because of a l...
Hi Expert, I am a service-now developer. I am doing a Project and client requirement is if a incident create in servicenow so that incident should be created in BMC Remedy. Basically Intergration BMC remedy to service-now. Integration should be unidi...
Hello,I need to create reports for incident tickets, Below are the reports i need to create.1)Average number of INC closed (weekly,monthly vs last year same period)2)Percentage of ticket 1st time resovled (weekly monthly vs same period last year3)Per...
Hi Team, Is there any way to set the "Coalesce" field to true based on the source value in the transform maps? Dynamically setting the "Coalesce" field to true or false based on the value received in the source field. Please provide your support as s...
Hi everyone !I have 1 SLA in Workspace . This is the date of the last transition from the current date and time . This run but run every day not real time . This is setting Schedule run every day . I want set realtime in SLA . Can you help me ? PlsTk...
