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Resolved! How to know if a Catalog Item are also in some Order Guides?

On the Catalog item I cannot find a related list to see if the catalog item is also in some order guides. Hardware items frequently get discontinued and there is no visibility on the catalog item side if these monitors or computers are in some order ...

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garyz by Mega Expert
  • 1558 Views
  • 2 replies
  • 0 helpfuls

Resolved! How can i Revert a business rule back to baseline.

Hi All ,  I have story like we have one business rule and one ui action , user asking me like revert back to baseline ootb state. Please help me on this , how can I do it like step by step. Thanks in advance.

mastanbe by Tera Contributor
  • 1147 Views
  • 4 replies
  • 0 helpfuls

How to Attach SLA's to SC Task???

Hi All, We have configured SLA's for one catalog item, for that particular item ---there were  4 SC Task's are attaching... The requirement is , in that 4 sc task's , we need to attach SLA for one sc task with this short description " Install". Could...

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Divya K1 by Tera Guru
  • 1064 Views
  • 1 replies
  • 0 helpfuls

Resolved! regarding which inbound action will run first

Hi, i have question, if i have 2 inbound actions running on same table(incident), then which one will run first, means how to decide the order which one will run first when triigered at a time.

Refresh/Reload the page automatically

I'm having trouble with the portal. When I click the reopen button, a popup window with a submit and cancel button appears. The cancel button works, but when I click the submit button, nothing happens. However, if I refresh the page and then click th...

Parthi2 by Tera Contributor
  • 2834 Views
  • 7 replies
  • 0 helpfuls

I am trying to update an incident through post man but i have got this error on response "Requested URI does not represent any resource"

Hi Guys,  I am trying to updating an incident by hitting the endpoint through post man but i got an error "Requested URI does not represent any resource" Please refer the screenshot as below. Could you please try to help update an incident with scri...

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Naga19 by Tera Contributor
  • 1774 Views
  • 4 replies
  • 0 helpfuls

Resolved! Relative Duration

Hello, I am working on Record producer and I have to create SLA for that, In the SLA condition the SLA duration should be Four working days prior to value date specified by requestor in form(value date is the field in the record Producer). Lets say i...

Resolved! How to configure case -> Incident Related Lists in Servicenow

When an incident is created from case table [ case table -> Form Menu -> create incident] (refer screenshot 1), then this case is added to Incident form [under Related Lists ->  cases] (Refer screenshot2)----- This cases Related List is ootb availabl...

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jnfjn by Tera Contributor
  • 1447 Views
  • 3 replies
  • 1 helpfuls

Resolved! Issue with mass closing of Snow Tickets

I am unable to select multiple tickets and close them. Usually I was able to select multiple tickets - and I would double click to change status. (even for only one) Now, there is no option - stating "Security prevents writing in this field" So the p...