On the Catalog item I cannot find a related list to see if the catalog item is also in some order guides. Hardware items frequently get discontinued and there is no visibility on the catalog item side if these monitors or computers are in some order ...
Hi All , I have story like we have one business rule and one ui action , user asking me like revert back to baseline ootb state. Please help me on this , how can I do it like step by step. Thanks in advance.
Hi All, We have configured SLA's for one catalog item, for that particular item ---there were 4 SC Task's are attaching... The requirement is , in that 4 sc task's , we need to attach SLA for one sc task with this short description " Install". Could...
Currently I have a BR that popup a message: "Error - This field is mandatory", when trying to change a field in List View. The way I configured this message is by setting the "When to run conditions" of the BR and in the tab Actions "Add message" is ...
Hello, How would I be able to show a country flag on a incident or change form? Like: We have customers in different countries and I would like to show a flag icon next to the company name. I know you can an reference attributes on User level (ref_c...
Hi, i have question, if i have 2 inbound actions running on same table(incident), then which one will run first, means how to decide the order which one will run first when triigered at a time.
Getting Permission Denied while trying to import xml to the Table : sys_atf_whitelist . Any reason why? I do have admin
Hello, we have requirement in our custom app to display a related list on the form right when it loads, not after you submit it. Reason for that is, that the record in question can be closed depending on values selected in the form when submitting it...
I'm having trouble with the portal. When I click the reopen button, a popup window with a submit and cancel button appears. The cancel button works, but when I click the submit button, nothing happens. However, if I refresh the page and then click th...
Hi Guys, I am trying to updating an incident by hitting the endpoint through post man but i got an error "Requested URI does not represent any resource" Please refer the screenshot as below. Could you please try to help update an incident with scri...
Hello, I am working on Record producer and I have to create SLA for that, In the SLA condition the SLA duration should be Four working days prior to value date specified by requestor in form(value date is the field in the record Producer). Lets say i...
When an incident is created from case table [ case table -> Form Menu -> create incident] (refer screenshot 1), then this case is added to Incident form [under Related Lists -> cases] (Refer screenshot2)----- This cases Related List is ootb availabl...
Dear Expert, There is a requirement to take the report of all the incident which was auto assigned to the assignment group using the auto assignment rule. Is there any out of the box flag for identifying incident if it was auto incident to the assi...
I am unable to select multiple tickets and close them. Usually I was able to select multiple tickets - and I would double click to change status. (even for only one) Now, there is no option - stating "Security prevents writing in this field" So the p...
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