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Resolved! Record Producer Not Editable

Hello everyone, We have a Record Producer that is displaying the following message each time it's opened: "This item is in the process of being published. Please do not edit the item". That's, all the fields on the form such as Name, Table name, Stat...

Austine by Tera Contributor
  • 1517 Views
  • 3 replies
  • 2 helpfuls

report of - In which team sla got breached

I want to report when the sla got breached and by which team. e.g. Incident is assigned to Group A, ticket got breached here . Then it is assigned to Group B. the ticket will remain breached here so in report we are unable to get by which team SLA go...

neetika by Tera Contributor
  • 8294 Views
  • 32 replies
  • 5 helpfuls

Resolved! What is the criteria to set Priority?

What is the criteria to set priority of an incident/problem? I know it involves impact and urgency however if there are any other factors available could anyone mention those? Thanks!

Agent Chat - Copy Interaction to Incident

When testing Connect Support, I think I recall being able to create an Incident (as a Quick Action) which carried across into the Incident record the chat dialogue (cant recall what happened to any attachments exchanged during the Connect Chat dialog...

NigelM by Kilo Contributor
  • 4176 Views
  • 10 replies
  • 1 helpfuls

Resolved! Can we modify the 'status' in the response body?

Hi All, I am working on a Webservice(Import Set API), Customer want 'status' field to be be customized based on the fields update. Can we modify the 'status' in the response body?   import_set": "ISET0411424",     "staging_table": "x__rest_cmdb",    ...

Ankita9 by Tera Contributor
  • 1389 Views
  • 3 replies
  • 2 helpfuls

Resolved! Failed API level ACL Validation

Hi Team, Good Day! I am seeing an issue where we are getting below error message in response, whenever hitting table API (incident) in order to create an incident. {     "error":{        "message":"User Not Authorized",      "detail":"Failed API leve...

_navin9898 by Tera Expert
  • 3105 Views
  • 2 replies
  • 2 helpfuls

ATF: Error at record query step

I'm testing use cases with ATF's and getting an error message at record query step. Error: FAILURE: No records matching query:Parent = LNP0001037 1. Impersonate user 2. Opening record producer in portal page 3. Set variable values 4. Submit record pr...

Sai152 by Giga Contributor
  • 2764 Views
  • 21 replies
  • 0 helpfuls

How to handle recurrent maintenance tasks?

How are people handling recurrent maintenance tasks in servicenow?  Currently we have about 20-30 recurrent tasks that our IT team needs to do at regular intervals, most are weekly, some monthly, and a couple annual/biannual. Each task would be assig...

jazker by Giga Contributor
  • 1336 Views
  • 1 replies
  • 0 helpfuls