Resolved! How to share a template with a group/
How to share incident templates with a group? Suppose if Iam a member if 'X' group I should have the ability to share the template with our group
Forum Posts
Resolved! Serviceportal 'Approvals' widget Visibility issue
Hi, In serviceportal when I use the widget 'Approvals', then it is not visible to many users except admin-role users, how to remove these role restrictions from the widget. Thanks and Regards, Jay
Is it possible to create catalog item with multiple items linked
Hi all, Currently this is the process we follow. Each catalog item will have its own model linked. And the workflow is defined like, based on the catalog item, it will take the model linked to it and create a procurement task. We want to simplify th...
415 HTTP Error in Rest Message
Hi everyone, I have 4 rest messages for an integration with Remedy. They are all set up the same. 3 work fine, but I keep getting this error with the rest message for problem task. The content-type is set to application/json and works fine for the o...
Need to have the field "most recent discovery" mapped to last heartbeat(LastDDR) instead of last HW scan from SCCM
Hello community,I am new to SCCM and I would like to have the field "most recent discovery" mapped to last heartbeat instead of last HW scan from SCCM as the last heartbeat is more valid and it may have a huge impact on SACM and SAM reporting as dat...
Set close notes and close codes as mandatory while closing/resolving the incident in client script
Set close notes and close codes as mandatory while closing/resolving the incident in client script
History > List in the Location table not showing any values for other than admin
Hi All We have added History > LIST to the location table recently. (see the screen shot in Location 3) as shown in the 'Location 1' screenshot, the LIST is available for all the ITIL users. But if we click the LIST from the ITIL users, it is showin...
Resolved! Users cannot access table
Hello Community, I created a catalog item (form) for my company's service portal. The issue is that the reference table my list collector variable is pointing at is only accessible for admin users. I believe that is a default ACL applied to all table...
Resolved! "Enable Link" Provider Notification Content MS Teams Links Don't Work
Having an issue via Conversational Integration with Microsoft Teams, Virtual Agent Provider notifications that have "Enable Link" selected. The notifications are sending fine, but the resulting message in Teams which has the button that's included wh...
Resolved! OOB incident notifications for Incident Commented & state Changed, Incident Commented for ESS & Incident Commented for ITIL
Hello Can someone please provide examples of the OOTB notifications for the following: I would like to know when triggered, who receives, the subject & example body of email 1. Incident Commented & state Changed 2. Incident Commented for ESS 3. Inci...
Resolved! How do I add attributes to the activity stream of devices in the server class and subclasses?
I added a few custom attributes to the server class and would like the changes to these attributes to show up in the activity stream for servers. Thus far I haven't been able to find any documentation on how to do this.
Contextual Search Configuration for searching knowledge article.
I have configured contextual search for the catalog items' Short description field by creating entry in Record producer configuration. But instead of searching the entered keywords in Short description of knowledge article, it is searching the keywor...
Resolved! How to create duplicate relatedlist in any form
Hi All, Can we duplicate the related lists on the same form.? If yes, how to do it. I am having feature and release tables , where in feature record, there is a reference field of release table with field name parent. So, it created a related list on...
Resolved! Business Rule issue - triggers twice when comment is updated via email
Dear Team, We have business rule : Jira_Webhook_Commentsupdate. This rule should ideally gets triggered when someone updates the comment on Incident, and the Jira_ref_id field is not empty i.e. have value. In regular scenarios i.e.: when someone upda...
Resolved! How to fix View by user role
Hi, experts. I would like to fix View by user role. I have created one user and one role and assigned that role to that user. I would like to do the following. 1. I would like to create a view that only that user can use. 2. If that user is in contro...