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scripting query Date field

Hello Experts,   I am having query above the date field. how to apply the date filter with "at of after" condition. @Ankur Bawiskar  var gdt = new GlideDate(); var date = gdt.getByFormat("yyyy-MM-dd"); gs.info('Todays Date ' + date); var gdt1 = new G...

aksh3 by Giga Guru
  • 1382 Views
  • 5 replies
  • 1 helpfuls

Resolved! How to display the info message on task level but not on catalog form

Hi, We had a catalog form, after submission a RITM is created and catalog task, when we open the catalog task and selected a option in drop box a info message should be appeared.. so this info message should be visible in task level but not on catalo...

Asish1 by Tera Contributor
  • 994 Views
  • 8 replies
  • 2 helpfuls

Resolved! Hide UI Macro

Hi Everyone, I have created a UI macro to open Teams chat. Need to hide this UI macro based if the field value is empty. I have written something like below, however its not working . Can anyone suggest how I can acheive this. <?xml version="1.0" enc...

Resolved! virtual agent for itsm and hr?

we have implemented virtual agent for itsm and we are planning to do it for hr onboarding can we have different branding for two personas? currently we have one branding for bot when i click on virtual agent its redirecting to same branding?

Liyakhat2 by Tera Expert
  • 1489 Views
  • 13 replies
  • 5 helpfuls

SLA Time Extension

Hello, I have a demand where user wants to extend the SLA from 24 hours to 48 hours for a particular group. Can someone please help me with all the steps how can I change the SLA time from 24 hours to 48 hours ? User has provided only Group name for ...