Hi Guys, We have built one catalog item and it has 5 tasks, once RITM is approved, tasks will create as per the custom workflow built for the specific catalog item.We need same 'assigned to' auto assignment for 'task 3' from 'task 1'. for ex: if 1s...
Hi I have 3 fields in problem table, if logged in user is member of Few groups then I need to remove mandatory for impacted business service field and readonly false to lob and impacted customer fields if not vise versa. for this I have written a UI...
Hi All, I need to set short description, description, Source and Contact type value Onchange of a Category 2.For Ex: If Category 1 is Customer and Category 2 is subsequent call for registration Set Short Description, Description to text and Source (...
Hi, Looking at deploying an experience website, built with UI builder. We want the pubic please to have access to a variant of the home page. This works fine for authenticated users but not public ones. I have setup a variant that the public audien...
I want to add the ITIL role to Promote major incident UI action. ITIL users are also able to see the promote UI action and they can promote the incident to Major incident. I have added in the condition but it is not working. new sn_major_inc_mgmt.Maj...
I have a need to update KB article using a link in email notification sent to itil users. Once the user clicks on the email link, it should updated the KB article with an expiry date of (current date + 1 year). How can this be set up? Please help!
Hi all, I need to automate the creation of catalog request based on a condition in Flow Designer. The action "Create Request" in Flow Designer is not functional. Could I just create a record? Which table should I use to create a record so it will c...
Hello experts,I have created a flow in flow designer and it is a flow consisting of 8 to 9 steps. Now i want to change the 'Run as' type of the flow which u get when u first create a flow but unfortunately is not coming after saving the flow or even ...
Currently, when users are mentioned in the work notes, they receive an email notification. Is there a way we can setup that when someone replies to the email, their response will document in the work notes?
Hi All,I have a field on the incident record that I want to make mandatory on form submitting.I created a client script (onSubmit):function onSubmit(){g_form.setMandatory('field_name', true);}when I'm submitting it's turning to mandatory but after a ...
Hello Team, I have requirement when state == Inuse and substate == non then location has to be mandatory in form and also list view.How can I do it using client script or UI policy? Please help. @Gunjan Kiratkar @Mohith Devatte
The requirement is like they have created one flow for catalog item and provided Assignment rules for the catalog tasks we want to add those Assignment rules.How to add the assignment rules in the flow ?Please help me on the same.
Hi All,Have added a step to capture the hostname for JBOSS server. When ran discovery in logs it got updated fine but not setting the value on form. Please help me with this.
Hi All,I have a field on the incident record that I want to make mandatory on form submitting.I created a client script (onSubmit):function onSubmit(){g_form.setMandatory('field_name', true);}when I'm submitting it's turning to mandatory but after a ...
Hi All, Before submission of the catalog form through service portal i want to check the record is new in an onchange catalog client script , i used the function g_form.isNewRecord() but its not working as expected. Is there any other way to check if...
