Hello All,There has been a strange issue on my instance. Add to cart is completely missing on catalog forms. Earlier, we used to have the option as usual. I have tried these but no luck. 1) No Cart is set to false2) Portal Settings are fine3) No rece...
Is there a way to display a calendar on the landing page? I tried with calendar report but its not working.
Send notification to user, assignment group and assigned to when priority of issues is changed
I need to create an inbound email action so that it creates a record in change request table. Attachments in email -should transfer to attachments in change request record.
How to know my instance client secret and client id.. I'm integrating two service now instances, so I want to provide "one instance client id and client secret" to the another instance, so please help me how to get those. . . . @Ankur Bawiskar @shlok...
I had to create a new Description (HTML) field, so the Service Desk agents can use the field with style formatting (bold italics...). However, for reporting purposes across the company we use the ootb Description (String type) field. I would like to ...
I am quite new to Service Now but I would like assistance to filter a related list please. On the sys_user table form I am displaying a custom relationship related list based on the sc_req_item table. The issue I have is that the related list display...
We have SLA's at catalog task level.And we have ever growing catalog items in the system.We have SLA Definitions created for different durations and have been using them for all the items.So, is this the best practice or should we use one SLA definit...
Hi Experts, I'm not sure if this is possible or not. I have two catalog items (A & B). Catalog item A has a text field (field_1). Catalog item B has a list collector on the sc_req_item table referencing item A RITM numbers. When RITMs are selected ...
We are currently using Virtual agent lite and enabled ServiceNow for teams app using ITSM Microsoft teams integration configuration. However the actionable/Non -actionable notifications are not working on the MS Teams . Can someone help me with the i...
Hi Expert, ServiceNow inbound mail interface receives mail, and generate incident tickets based on the inbound mail content. In addition, the file attached to the incoming email must be attached to the newly created tickets,but we noticed that multi...
Hi All, I have a requirement in service catalog like If the service offering is set to 'XXX' the following 'AssetCtask:Deliver/Install IT equipment' task template should be deactivated. How it can be achieved? Can we acheive it using OnSubmit Client...
Hi, How to create a button in LIST view when user clicked on that it should open a new form to submit a record. Thanks, Pihu
Hi All, I am working on a requirement where I need to design a UI action for exporting CSV file of List filtered on RITM table. As the formatting of CSV file that Servicenow gives by default is different from our requirement, so we are writing Fix sc...
I am trying to set up AWA for Incidents where Self-service Incidents logged from Service Portal should appear in the agent workspace Inbox like the Cases currently works. I have set up the Channel, Queue, Assignment Rules, Present state and Groups fo...
