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How to relate RITM to RITM (Not Parent - Child relationship)

Our client wants to relate RITM to RITM. I know there is an existing Parent to Child relationship but when you relate a child RITM to a parent RITM, you cannot see the relationship under the child RITM. Client wants to see both related tickets. For e...

Paolo2 by Tera Contributor
  • 745 Views
  • 6 replies
  • 0 helpfuls

Round Robin method

Hi All,  I have a request,1.I have one assignment group which is having 10 ITIL users. So when ever ticket created it should assigned to engineers based on 'last assigned ticket time'. If A user owned ticket 5 min ago and B 10 min ago then new ticket...

Vijaykumar K by Tera Contributor
  • 2364 Views
  • 1 replies
  • 0 helpfuls

Resolved! State forced to Closed Complete after submitting a task

I am encountering an issue after submitting a form/catalog item request created from record producer, the state of the item is forced to "Closed Complete". I have verified that the default value for the state is correctly set to "Pending". I have als...

Edwin Ng by Tera Expert
  • 1422 Views
  • 2 replies
  • 3 helpfuls

What is the Use of "Look Up Group List" Azure AD Spoke Action

Hi, I am integration ServiceNow with Azure AD...In Spoke Action i find an Action called "Look Up Group List". What is the significance of this Action. In that Action "Directory Integration" is taken as input. What is Directory Integration?  

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Alias by Tera Contributor
  • 1157 Views
  • 7 replies
  • 0 helpfuls

Resolved! Adding days excluding weekends

Hi Team,   I have a requirement where I need to add no.of days to approved date excluding weekends and show the same on a date field. For this I'm trying below background script but it is not going inside " if " after for loop. Let me know if any mis...

Resolved! Date Calculations in Flow Designer for record lookup

I am having some issues getting date calculations and lookups to work as expected in Flow Designer. I have a requirement to empty a users shopping cart (basket) if they have not checked out within a given number of days. I can do this quite simply in...

Jim Wright by Kilo Contributor
  • 3218 Views
  • 10 replies
  • 1 helpfuls

"Include Attachments" from sc_task in email notification

I have a requirement to send a notification after a catalog task closes in a workflow and have the attachment(s) on that task be included in the email notification. The workflow is created on the 'sc_req_item' table. From searching other posts I thou...

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David232 by Tera Contributor
  • 959 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to add user to group (sys_user_group) using Flow designer

Hi, could you please let me know if you have used/added user from sys_user table to group (sys_user_group) using Flow Designer? If so, how do you do it? What action do you use ? I can't seem to find the action Or does anyone know how to automate addi...

Kifrez by Kilo Guru
  • 11011 Views
  • 15 replies
  • 20 helpfuls

Resolved! Change date format in datetime field

Hi, I am trying to change only date format in my datetime field in a notification. For this i am using an email script. Here is the current format : 2-1-2022 11:21:56 AM EDT, i want it to be changed to 2/1/2022 11:21:56 AM EDT I dont want to make any...

Nowlearner by Kilo Guru
  • 2903 Views
  • 6 replies
  • 1 helpfuls