What are major incident teams successfully doing to get the right people on a SWAT/bridge for a major incident? Do you start with a core team you always call in such as (network, firewall, server, middleware)? What is working for you to improve res...
Hi All,If an Agent wants to add an KB article as a comment to an Incident, he can use the attach button at the "related (contextual) search results" section.The "Attach" button creates a comment like this:[code]<a title='Are Copyrighted Files Illegal...
We are going to revert a few functionalities to OOB in change mgmt. OOB instance has values like New, Assess, Authorize, Scheduled, implement, Review, Closed and Canceled. Current values of our instance are Draft, Planning in progress, Approval to im...
We have a requirement that, we need to add one Ui action to the related list of outages in problem form. When we clicked on that button, it should open a list view of outages. Can any one help me with the script. Any help will be appreciated. Thank y...
Hi Community, I have a requirement to display an infomessage that contains the link that will direct to the list of records in the related list. Like for example I have an incident, then I have a related list called Incident Tasks, the infomessage is...
Hi Team, I need to reload a form when the code is executed in the Before - Bussines rule. Do we have any syntax which we can use to reload the form in the business rule?
I am preparing for CSA exam and about to finish ServiceNow Fundamentals course on Now Platform. Are there any other sources from I can prepare for CSA ?
Hello All, Below is the Endpoint URL i am trying Rest Message : https://dev.azure.com/CISApplications/project/_workitems/create/Product%20Backlog%20Item I am unable to set url as endpoint i had tried with variable as well. error - page not fou...
Hello, We would like to connect with our SAP system to intergrate the user locations. As of now we are downloading the user info as a csv and importing it in Snow. But we would like to use REST API so the user info specially user location is updated ...
Hi, I have a requirement to create RITM using scripted rest api. The values should be passed as json. Any leads to do this would be highly appreciated. TIA! -Ruchi
My current requirement is to change number prefix on a custom table say "DOC" to "NO". Will the changes be applied to existing records as well?
Hi folks, I'm new to ServiceNow, and could use some help please. I'm looking to automate the sending of notification to Change requesters to advise them when their change is still open but had passed its scheduled end date, and they need to update i...
Hi Team, In the "Propose a new Standard Change Template" catalog item, the user has the capability to order a new change template. Below in that catalog item, when we select the change request fields, some dummy text appears on the field value next t...
Hello, I can't find the reference table in filter condition of business rule. I'm trying to find the Request item.item but it's not available. What I'm trying to do is to run this business rule only for specific catalog item.
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