Hello Experts, Change task is not getting created in standard change workflow. I have added task to create change task in Standard change workflow in scheduled state. However the task is not getting created. In below workflow it shows running. But ta...
hello everyone, in the agent workspace instead of routing a work item to an agent, can we route it to all the agents In the same group thanks & Regards, Raju
Hello, I have the following code: <j2:forEach items="$[jvar_grCategories]" var="jvar_json"> , this should return N object so i need to write an if statement if( jvar_json.type == "car" ) then print "Type:Car". I wrote the following code but the code ...
My requirement is to send a csv file to external location using SFTP.I'm using custom action on flow designer, I built a two step action. First step would be generating a csv file(calling a script include using run script action) and then taking the ...
My Dev is currently in Tokyo but Test and Prod are still in San Diego.I have my update sets backed up via xml from Dev before the Tokyo upgrade. What is the best practice in migrating my Dev update sets to Test and Prod now that they're on different ...
Is there a way to query encrypted field through glide record? I am trying to query using gliderecord with a value but doesn't work. Is there any way to do this?
Hi Team, How we can handle this type of error in servicenow when we do azure ad provisioning. Any idea? As per the tip, missing location "LA" data must be added in servicenow. Apart from this, is there any way to treat this error. Azure AD provisioni...
Hello all, I am attempting to use Regular Expressions. I am reading the documentation of: https://docs.servicenow.com/bundle/sandiego-application-development/page/script/general-scripting/concept/c_RegularExpressionsInScripts.html and it says that I...
Is there a best practice or instructions on how to setup the Business Stakeholder role in a group with the ITSM Roles plugin?
Hi, I'm trying to achieve below-point using a business rule, but it's not working properly. Now it's creating record only when date field getting empty. Can someone tell me what went wrong with my script or conditions?Create a record if the date fiel...
Hello,I need to update the quantity in a catalog item based on number of records in the reference field of a variable before submission. I think I need to write a onChange catalog client script .Kindly provide assistance in writing the script. Thank...
Hi All, I would like to display the VIP Icon inside the caller field. I was able to update this in sys_user table using the styles however this is not working in Incident form.I would like the VIP image to show up as belowBelow is the field style : b...
Hello Everyone, I am having requirement as if the Caller user is a member of "SNOW-L1-USERS" group then the incident should be automatically assigned to "SNOW-L2-USERS" group. Can you please help me how can i achieve this. Thanks
Hi All, I have a requirement as below. Priority 1 incident should be created/updated by the current logged-in user belonging to A,B, C groups or user having Admin role. I have created a business rule as follows. When to run : Before --> Insert/Upda...
We need an interactive filter where user can select years like 2010 or 2011 or 2019 etc.. instead of last year or this year. Please help me.
