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How to add BST timezone to ServiceNow?

We currently have GMT timezone for UK users, but for the summertime they use BST, this causes their tickets to be timestamped with a 1-hour difference.Any suggestions on fixing this or how to add BST to ServiceNow for summer time?Explanation of BST a...

Resolved! Workflow still continue after cancelling the RITM

Hello, maybe someone from the community can help me, we have this UI Action ="Cancel" in RITM form that can cancel the request.In some request items, when the support person normally cancel the request:State = Closed IncompleteStage = Request Cancell...

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Al-jhon by Kilo Sage
  • 1746 Views
  • 6 replies
  • 0 helpfuls

How to restrict email notifications by assignment group or domain

Good afternoon, everyone! I'm looking for guidance on the best way to restrict most email notification templates from sending to members of a specific assignment group or email domain. Ideally we only would like to have this group receive email notif...

Bcrant by Tera Contributor
  • 901 Views
  • 2 replies
  • 0 helpfuls

Resolved! purpose of Weight field on Notification?

We have implemented several notifications against Incident table with different WEIGHT value with 10, 20, 30 by different implementors. Does anyone let me know what the purpose of the weight field of the notification? Is it precedence idea? No notifi...

Raffy1 by Tera Contributor
  • 2166 Views
  • 3 replies
  • 7 helpfuls

Resolved! Delete automated indicator

Hi everyone,Can you please explain me if it is possible to delete an automated indicator created by me? I created an indicator using the wrong indicator source, so I would like to delete it from the system. Please help me if you know how will I be ab...

oana5 by Giga Contributor
  • 1300 Views
  • 3 replies
  • 0 helpfuls

Apptio to ServiceNow data storage

We have an integration with Apptio and we are pulling the data in JSON format which is bring the costs related to an application. We are looking out to find cost tables where we can put the data in Servicenow, below is a JSON example of the data: { "...

What do I need Taxonomy Layers for?

I am starting off to create our IT Portfolio. What is the benefit of creating different Taxonomy Layers? To me, it seems they are rather getting into my way. When I create a node on Layer 2 or 3, I always need to create a parent node - that would be ...

Eva Klaus by Giga Contributor
  • 2234 Views
  • 8 replies
  • 2 helpfuls

Help with external users create incidents from service portal?

Hi all, I have multiple different customers who wish to have access to create incidents via service portal. Customer name should show their company name only not others. They should also see the status of their incident on the portal. Can any one pro...

Resolved! field changes capturing twice in activity log

In the activity log, I see that information of custom field changes such as "Requested for domain" is captured. But in the activity log it is capturing twice and not sure what is the mistake .   When I'm updating the work notes it is capturing only o...

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