How to hide choice field on incident form? for example: If I have added phone as an choice on incident form and I don't want the users to view that phone choice what to do?
Hi, How can I get a business rule message sim to show to all logged in users in the service desk group. It shows ok for myself as I created the incident, but i would like it to show to all the service desk users that are currently logged in no matter...
I have done the work on coying all the attachments from parent to child record when child record is created and it works fine. Now, I need to copy all attachments from child to parent record when child record is completed && delete the duplicate atta...
I have a requirement where I need to show Different stages on Change Request form based on the view selected. On Default view I need to show the same way as it is OOOB but on other view I need to show only 3 stages i.e. New, Scheduled, Closed and Can...
Hi I have a requirement to display a custom VIP icon at Catalog creation level for a variable set. I did the following and its working fine for REQ form level. - Image loaded to the db_image and then used a field style to display the icon whenever th...
Hi Everyone,How can we restrict duplicate relationships on each affected CI and also Prevention the creation of new duplicate relationships (Patches::Patched by).Script Include has been written for this, still its effecting with duplicate CI's Scrip...
Hi All, I have a short description field type list which consists of 20 choices/ values I should allow/restrict users to enter/select any 5 value/choices in short description field
Hi Community, Could you please provide me suggestions how can I transfer the knowledge articles from one knowledge base to another knowledge base? Thanks and regards, Nikhil
Hi All, I have a requirement, I have created a report on change table and added to a dashboard. I used a filter planned start date is between one week? Currently I am changing it manually every week. Can anyone suggest can we write any script like sc...
Hi All, I am writing a script in Run script activity in workflow to add 2 business days to current date and time and place it in a field. But my script is not returning proper value. It is throwing an error Could you please guide var scTask = new G...
HI All, Having a requirement that wants to add an Excel file in the catalog form so the user can download from there. after filling the sheet he can attach it to the same catalog and he can submit the request.. Need a suggestion on this. Regar...
Hi Team, My system timezone is in EST and servicenow timezone is in IST. Below are the script which calculate time difference but its not working properly. Catalog Client Script:- function onChange(control, oldValue, newValue, isLoading) { if ...
Hi, I have a requirement to update the software entitlement record assigned to users using record producer. Once the updated is done I need to get the software name and the entitlement name store in a object and push it to an array. I need to trigger...
Hi Currently the catalog item variable is created with a reference type and references a user table. I am displaying name, email and department in the attributes of the variable, but when I check it with a user who does not have a role, it does not ...
i want to send notification 14 days before the expiry date.Expiry date is the variable(type -Date) on record producer and it is a scoped application
