The below script is used in Inbound action to create incident if no record is found:- else { //Create a new Incident if no original reference is found gs.log('Email sys_id: ' + sys_email.sys_id + ' ELSE statement: Creating new Incident because...
Hi, Im trying to create an ATF Test to verify that to validate CSM configurable workspace in Workspace but after navigating to workspace Click on list and created a new record this is my requirement. But there is no out of the box test configuration...
Hi All, We have a MRVS , inside that we are having 3 variales variable 1: Days : select box : Weekdays , Weekends , All , Monday , Tuesday , Wednesday , Thursday , Friday , Saturday , Sunday Variable 2 : Start Time : single line text variable 3 : sto...
Hi all, So I have a catalog item with a lookup select box variable that has the "include none" option turned on. This field is dependent on a previous variable for population and mandatory. My problem is as long as "none" is an option it reads as m...
I'm modifying a catalog build for our service portal, and using a rich text label for a bulleted attestation list. The specs require me to include an acknowledgement checkbox, and the rich text label is creating a line that divides these two variable...
When a user goes to the service catalog in portal, they initially see Popular Items. How can this be changed so that the Can We Help You? category catalog items are displayed by default? Please see this @Ankur Bawiskar
I've been working on a catalog item for file share access. I have UI policy actions that only show the correct options based on what drive they select. I created two select boxes: 1. What drive do they need access to? (two options - Y or Z) ...
Has anyone successfully deployed the On-Call: Assign and Notify workflow to send SMS Text to an incident assignee via Twilo Direct? I verified that I can auto-assign and send a text message via trigger rules and addition of the Notify/Send SMS action...
Hi, is it possible to disable activity stream button on lists ? Button is on attached picture.
I took CSA recently and passed. Two days back I received mail as shown below When I opened my Nowlearning it is showing as below Do I need to take course and exam again by paying amount or they will issue Voucher for the same. What is the next st...
how can we add annotations to variable type checkbox
Hi. I need to grab the sys id of the submitted Attachment variable so that I can push the same image ( submitted by the user) to sc_cat item table. I am not getting the sys_id of the attachment variable. It is coming blank when I am using getValue...
i want to add calender field to my user profile in service portal
Hi Team, We have two groups dealing with same tasks so need to merge them, How can I merge them into one group. Thanks
Hi @Ankur Bawiskar I am calling GET method and fetching below response. [{ "expand": "description,lead,issueTypes,url,projectKeys,permissions,insight", "self": "https://.atlassian.net/rest/api/3/project/10013", "id": "10013", "key": "ACQ...
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