Hi Folks, Need help in Script to find out the all Workflow Run Script activity which all contains current.update() var wfw = new GlideRecord('wf_activity'); //wfw.addEncodedQuery('workflow_version.published=true^activity_definition=db8c65aec0a8016501...
We are having some challenges with the Survey Management application and wanted to reach out to the community and see if we are alone or not. We want a survey sent out to each user upon resolution of a ticket. The information that we would like to ge...
Under dashboards I clicked on Incident management which has different tabs like Incident open, Incident new, Incident resolved. Under each tab different indicators are added but it does not display records, even though many incidents are present in t...
Hello Experts, I need your help on below: If we can create multiple email accounts? If Yes: Can I use multiple accounts while sending emails from servicenow? and how to achieve it? Case: If I send and Major Approval email I want the label to say some...
How to set the variables READ ONLY once the SCTASK is closed?
Hello Experts, I have a business requirement, To give access to a particular module Here is the requirement: I have module titled as "work groups" represents "sys_user_group" table and type is default to (work), for a particular group members(imp...
What are the 3 basic components of workflow?
I have created a custom table. This table has a workflow associated with it. I would like to display the "Show SLA Timeline" the way it appears on the incident form. This table does extend to the task table and I can see it in my UI Actions, but I...
Hi Team!We have an ITSM Pro license and we are starting to implement more topics in our Virtual Agent. Recently, we activated the "Citrix IT Service Management Connector" and it's working just fine, we can reset sessions from Citrix IT Service Manage...
i have been trying to generate Request ticket from Schedule Jobs using the following script var cartId = GlideGuid.generate(null);var cart = new Cart(cartId); //gives sys_id of catalog itemvar item = cart.addItem('5104596487ed0910d0d4ca27cebb35fc', 1...
why records get ignored and skipped in transform map
Hi All, RITM is still in waiting for approval stage and to check that show workflow link is missing. But it is occurring randomly for few RITM's it is working as expected. I have checked the condition in workflow properties too there is no condition ...
Can we get the ability to paste images (screenshots)directly into this issue description field in incident?
Hello Team, Please help me with some use cases on Flow Designers for practice. Thank you!!
Hi, My Use Case is: I have a field (u_previous_state) which is stores a String type value. It stores the value of the previous state. I want to have a button, a UI Action which will change the state of my change request back to the previous state. H...
