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Need to restrcit standard change templetes only visible to Assignment group members, If assignment is group is empty should be visible to ITIL group

Hi All, I need to restrict Satndard change templetes if the Assignement group is XYZ, that standard change templete is visible only for XYZ group members, if the Assignment group is Empty it should be visible to ITIL users. Can any one help me on thi...

prasad8 by Giga Expert
  • 540 Views
  • 2 replies
  • 0 helpfuls

Resolved! Record Producer/Variable set default value not showing

Hi. I have a variable set for a variable type single text even if i put in a test text or number in the default value it does not show. What I actually need to do is to get the phone number of the user to automatically populate here, and i'm using th...

muhammad4 by Tera Contributor
  • 931 Views
  • 3 replies
  • 3 helpfuls

How can I view Knowledge against a Service Request

I have Service Requests and I have Knowledge Articles. I want my agents to be able to see the KB that relates to the SR when they are fulfilling that SR. I've enabled the Knowledge Article related list on the Service Request form and I've related the...

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spike by Mega Sage
  • 1067 Views
  • 3 replies
  • 0 helpfuls

Resolved! Allow only xl sheet format as attachment for a catalog item.

Hello SNC, I want to allow only xl sheet format as attachment for a catalog item. I wrote the below script but it seems not working.  Any advice? function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { ...

Kingstan M by Kilo Sage
  • 1106 Views
  • 5 replies
  • 0 helpfuls

report on account expire in 30 days

Hi Team, I am trying to create a flow designer to lookup list of users account expire in 30 days ( screenshot below ) But is it showing all the users whose account expire in 60 days and more. Kindly advise how we can only show the account expiring in...

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Bijender by Tera Guru
  • 800 Views
  • 2 replies
  • 0 helpfuls

Resolved! Refresh ui page without reloading it.

Hi All,   I have a requirement where i need to give specified time to user to review the form. when user clicks on alert button then my ui page should refresh. So that i can get all default values that was there on that ui page and my timer can resta...

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Nikita9 by Mega Expert
  • 5591 Views
  • 19 replies
  • 4 helpfuls

Change Verification Process

Hi All, i have 2 custom fields in my change form as mention below  "Change Verification" with dropdown with these values (Successful, unsuccessful, Partially successful, Successful with issues)  and Change Verifier name -(Same tab like watch list) is...

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shidhartha by Tera Contributor
  • 848 Views
  • 5 replies
  • 0 helpfuls