Assignment group Prediction through Predictive Intelligence
Is it possible to predict assignment group when the short description changes (before the record is inserted) through Predictive Intelligence?
Forum Posts
URL Link to Playbook Card in Process Automation Designer
Hello, I need Playbook Card button function to link to URL when user presses it in Process Automation Designer. Can someone give me the correct guidance? Here are pictures
Resolved! Is there a way to filter specific Active user accounts from ALL user fields?
Hello - is there a mechanism to use a Before Business rule query against the sys_user table to keep specific Active accounts from being picked by non-admins? The existing OOB business rule that filters out active=false for non-admins is on and worki...
Unable to remove Inherited roles from user
Hi, I need help in inherited roles.How to remove inherited roles for 50 users. Thanks, Pihu
How to open a knowledge article by clicking the icon placed next to a non reference field
Hi All, I need to open a specific published knowledge article by clicking the i button placed next to a field ,the article needs to open it, like how we have a preview record for reference field but the field I'm using is a not a reference field. I h...
Resolved! Usage of parent field in task tables
Hi, For a task extended custom table, if we use the parent field to mark any other task as parent does it inherit any functionality as part of this field? We are planning to create a new field specific to it as our task table also is custom one. But...
Resolved! Routine Tasks
In review of our tasks per Assignment Group (working to establish requestor/fulfiller usage trends to make a variety of recommendations) we see a decent number of routine tasks being completed by fulfillers. Things that wouldn't make sense as an inci...
How to create an attachments button on a UI Page and be able to upload a file and then link it to a RITM created in a request?
Good morning, I would like to know how, through a page ui with an HTML button, how can I attach a file and then nest it or link it to a RITM that I am creating? I am creating a Request for the item catalog, and I am using a ui page for its visualiz...
Question on SLAs specific to assignment group.
Hi all , We have created SLAs specific to assignment groups, when ever incident is jumping from one assignment group to other , that specific assignment group slas are getting attached . But problem is that new slas that attached to incident are runn...
Standard change template field read-only
Hi, I have a requirement to add the CI field on the Standard change template as optional, BUT if it is filled in on the template, then once the template is approved, the CI field should be read only when it is used to create a change. When I add CI f...
Resolved! I want to set Approval state in list view and form level as read only if state is approved, rejected, cancelled or no longer required but my configuration is not working
Hi, I want to set the state of Approval as read only if state is approved, rejected, cancelled or no longer required at both list and form level.I have made state read only at form level for above states using UI policy on onload. But I am not able t...
what are the types of errors in transform map
what are the types of errors in transform map and how to resolve it
Resolved! Change state of incident record to 'Open' using flow designer.
(By using SLA and Flow Designer I want to implement this requirement). 1.I have created one SLA which starts when I changes the Incident state to 'On Hold'.2.According to requirements when the SLA duration completes 100 % then state changes to 'Open'...
Show Field Message for Catalog variable is coming in same line
I have written the code to show field message for catalog variable on load on portal. After the San Diego upgrade the message is coming in the same line as variable. Please find the screenshot for the same. Using below code : var msg = "The message w...
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