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Resolved! How to add macro variable to a catalog item in San Diego version?

I was trying to put images in the Catalog Item with a variable that would come from a URL, for that I would use Macro Variable but in the San Diego version it is apparently not available or at least it is hidden. How can I set the variable as Macro? ...

Boaz Benicio by Tera Contributor
  • 2387 Views
  • 5 replies
  • 5 helpfuls

Resolved! Show more information on Reference Selection

I am trying to sort out how to show other fields on the drop down of a reference box   Here is what I have This is showing just the "Name" of the asset, I was hoping to show other information, like the Model type   Here is the back end of this Type ...

find_real_file.png find_real_file.png find_real_file.png

how to sync user,group and role Production To Dev Instance

Hi All,I'm looking sync user , group and roles from Production and QA.Because daily creating new user adding groups and roles in the production again need to re-create in the development instance.whether it can be automated task using the script by s...

cha08 by Kilo Explorer
  • 8993 Views
  • 27 replies
  • 0 helpfuls

How to make Variable Editor visible on RITM Form?

Hello, There is a strange behaviour/issue that I've been facing with Variable Editor on RITM form. When I submit a request from Service protal for a catalog item that I've created shows up variables on RITM form whereas the same doesn't appear when s...

hide application module based on the members of the group

Hi community,   i was wondering if there is any way to put a restriction that, if you are member of a group, you aren't going to be able to see the application module. I know that you can use roles to restrict access, but i want to make it based on t...

Remove just single value from selected values in a list collector

Initially a user selects multiple values in a list collector. In this list collector users select devices and we have a functionality already developed where in if a device has already been submitted then we should not allow the user to select that d...

Nolan4 by Tera Contributor
  • 5145 Views
  • 5 replies
  • 2 helpfuls

SSO changing from user id to email address

Hi Guys, In my organization SSO already configured. Now Users want to change SSO from User ID to email address. Will you guys please help me how many places required to change configurations. Thank you.

Duplicate SLA Response is getting created

Hi all, I am facing an issue related to SLA's. I have created a Response SLA for Catalog task table. Once the conditions are met 2 Response SLA's are getting created one is getting cancelled and the other is in in progress state and working as expect...

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Rohith16 by Tera Contributor
  • 1506 Views
  • 1 replies
  • 0 helpfuls