Email script for email subject
Hello, Can we call email script into email notification subject? Can you please help me with this scenario. Thank you.
Forum Posts
Resolved! how to get RITM list view using interactive filter in dashboard
can you help me how to create a interactive filter in dashboard and in that i need to display all the RITM's of specific catalog item when selected. i have 10 catalog items where all that 10 catalog names have to be displayed in widget drop down whe...
Workday integration: How do I pick which "addressDataList" to use in order to populate the sys_user table?
Using Flow Designer, we are trying to populate address information into the sys_user table via the Workday integration hub. Specifically, address information. However, Workday has multiple addresses defined for each employee (Work, home, shipping, ...
Resolved! I have created a link "click here to reopen the incident" on Email script but it should be button not link on email. can any one help me.
I have created a link "click here to reopen the incident" on Email script but it should be button not link on email. can any one help me where i am missing the point in below script. (function runMailScript( /* GlideRecord */ current, /* TemplatePrin...
Resolved! How do I print details from a RITM or SCTASK?
We need a way to print the ticket Details to get sign off from end users. When I export to a PDF document the details are not listed (See screenshot below). When I try to right click --> print, the format is not usable. How do I get this information ...
Resolved! Integrating ServiceNow's ITSM with Archer using Rest API.
The requirement is to integrate ServiceNow's ITSM with Archer using Rest API. With this integration, I want to updates ServiceNow and Archer simultaneously. How to set up the integration for REST from the ServiceNow side and looking anybody done...
Resolved! SLA Resolution still running on Cancelled Incident
I was running a report of all open incidents with a SLA Resolution state of in progress and business elapsed percentage over 100. Then I had to spot check the incidents as part of an exercise we are doing, I found one with the following conditions,...
Dynamic Page Titles in Service Portal not working in New York after upgrade from Kingston
Hello NOW Community! Since our instance upgraded from Kingston to NewYork version, the Dynamic Page Titles set for a Service Portal page is not working anymore. In Earlier version(Kingston) it was displaying the browser page title as the Category of ...
Resolved! How to Edit "ASSET" in cmdb_ci_computer_list
I am tying assets back to Purchase orders, and at somepoint when we did the initial load of ServiceNow we somehow ended up getting some data into the column for "asset", but the date is either wrong or incomplete, which is leading to some issues that...
GlideQuery() or condition
Hi, My requirement is to search current logged in user in two groups using GlideQuery() only, For that I have tried like this. var gr = new global.GlideQuery('sys_user_grmember').where('group','287ebd7da9fe198100f92cc8d1d2154e').orWhere('group','8a4...
Resolved! Search with User Id instead of user name
Hi All, We have a reference field caller (referring to sys_user table) on a service catalog form, currently if we are searching with the user name it is giving results based on user name but we want to search with user id instead of user name. Can a...
Resolved! Unexpected behavior of the "Service Catalog" trigger in Flow Designer
Hello, All -- Very novice ServiceNow user here. We had a bunch of (poorly designed) Catalog Items that created RITMs for groups, and nothing else. There were no workflows associated with the items, and through that we've generated thousands of RITMs...
Resolved! How to edit Preview Icon.
Hey Developers, I was wondering how to decide what can be view when clicked/Hover over preview record Icon on User , ITSM Module , KB etc.. Please suggest how I can edit this & display data which I would like to .
30, 60, 90 Day Aging Tickets Widget
Hello Community, I am trying to create a 30,60, and 90 day ticket aging widget (tickets that are in someone's queue) and I cannot figure out the correct logic/expression to add in creating this widget. I cannot figure out the correct expression to te...
Resolved! Hello experts, I was wondering is there a way to share list of records with groups or users from ServiceNow? I can see how to do it from a record but not to share the whole list. for example I am trying to share list of incidents with their assignmen
Hello experts, I was wondering is there a way to share list of records with groups or users from ServiceNow? I can see how to do it from a record but not to share the whole list. for example I am trying to share list of incidents with their assignmen...