OOTB, non-admins cannot make any changes to closed incidents, but Admin can do. 1. Does ITIL say not make updates to closed incidents? (I couldnt find any ITIL references) 2. If suppose we make updates to closed incidents, will there be any impact to...
If a document is not attached when adding to cart, pop-up message “No document is attached, do you still want to add to cart?” Answer “Yes” add to cart, answer “No” return to form. Can anyone Assist?
Hello Team, We are asked to develop a custom application using App Engine Studio. Customer has informed us they have licenses for App Engine. This topic is relatively new to me but whatever I have read it feels like its a low code solution but end of...
Hello Team, Hello, I am looking for calculating the MTTR value for resolved/Closed incident. Let say i have pulled the count of total resolved/closed ticket for a particular group now how to calculate the MTTR value.I don't want to create the MTTR re...
Hi Community, How to hide virtual agent icon, i mean how to remove the functionality, we don't want to show chat option to the client. Regards, Rafmine
i have a scenario where i should create a button on the incident form,on clicking that button user can reopen the incident.
No active range or web service or necessary parameters specified for Discovery in discovery schedule menu when i click discover now then gives this notification. what should i do
Hi Team, Please suggest steps how to install DemoHub App in the ServiceNow Organization Demo Instance. We want to give a demo to client on our Organization Demo Instance. Thanks and Regards, Vineela
can you continue working on a update set by setting it to "in progress" after you already previously marked it as complete?
I have edited the filter saying "problems with state Proactive complete should not show in My Group(s) work". But when I click on the My Group(s) work, sometimes it works for me and some times it does not(like the filter itself doesn't show in t...
What is the limit of the List type field in ServiceNow? What is the limit of the List Collector type variable in ServiceNow? Do they share the same traits, are they the same?
Is anyone using tools to send an sms notification to people? I'm looking solutions that involve the creation of an incident and solutions that don't need an incident.
I'm Creating a Communication plan definition On incident table, I'm trying to add Communication Chanel to the Communication task. Email Client Template I created is on incident table but it doesn't appear in search, the only ones I can see are using ...
I want to generate an email notification when an update is made to the hr case work notes in the closed state. This is what I have in the inbound action if (current.state == "3" || current.state == "4") gs.eventQueue("sn_hr_core.closed.case....
I Create an inbound action to trigger an event and send a notification I used it on sn_hr_core_case and all the tables that connects them. To test I looked into outbox found notifications with watermarks for 2 tables, emailed them to the servicenow i...
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