Hi, My Problem Manager is unable to add 'Closed' Incidents to a Problem Record, can this be enabled? If so, what is the best way to enable this for users with ITIL/ITIL_admin role? As an admin, I am able to do this. Thanks.
Hi, Anyone know how to hide the Special Instructions and Delivery Information in the Order confirmation page in service portal? Thank you.
Hi Friends, Good Day! Could someone please let me know why model and model category fields are read only on asset table ? Also do we have any ACL written for the same ? Thank you, Navin
Below are the steps the 2nd step is failing with error FAILURE: Could not add user to group 'aaaaa' while creating user with id '070f06d51b054110a818cb7e034bcb5f' Any resolution for this problem. Create a userCreate user with the following values:Fi...
Hello experts,I have change in assess state but the risk assessment tab is missing. I need the risk assessment tab. Please help me with your inputs !!Thanks,Nani.
I'm using Flow Designer to send a reminder email to approvers that they have pending approvals to perform. I also want to increment a field to show how many times the notification had to be sent before action was performed. This should be a simple sc...
I have this mail script to show variables in a approval notification, but this shows a checked hidden variables that i dont need it, how can I hide this variables in the notification? Thanks! template.print("<br/>"); var set = new GlideappVariabl...
Hi Guys, Hope you are doing good! In the Quebec version i am not able to see 'Publish' option for the Reports application under 'export to PDF' as we use to view in the earlier versons such as Paris etc.. where can i find the option to 'Publish' Plea...
An error (image named 'error on sp' attached) is displaying on the service portal while submitting the request for validating attachment dependent on variable value (if the variable value is yes, then pop up a message - 'attach a doc.', & if no, then...
I am looking for a way to notify users when a field is changed on the Location table. Is it possible for the notification to include the previous value as well as the new value? I know there is a history of changes made in the system but is there a ...
Please help me to understand that>>How do business rules, client script & script include differ from each other in ServiceNow? & How do UI Action & UI policy differ from each other in ServiceNow?(requesting support with example) Will appreciate your ...
I need to remove the servicenow details as I mentioned in image from portal
I created an SLA depending on the end date, but once the end date is changed i want to reset the sla accordingly to the new end date. Can anyone please help with this?
I created an SLA for a RITM and selected 'Breach on Due Date', but through testing i discover that you're only able to base this on the due date of the task and not the due date of the RITM itself. I have many RITM's that generate multiple tasks, the...
Hello everyone, I am trying to create a REQ/RITM through the inbound action but the script is acting weird. Table : sc_req_item. Script: (function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger...
