I have written below script on the "sn_customerservice_case" table to convert date time field value to ISO format.var updated = current.getDisplayValue('sys_updated_on'); var dt = updated.split(' '); var f = dt[0].split('-'); var...
Hi All, In reference qualifier I have excluded CIs to not show status retired and decommisioned. But in Configuration item field when searched with CI name it shows the CI with status retired. In field when I apply filter no records come up with stat...
Hello Experts, I am using two Flow Variables in a Catalog item flow designer. But even I can use the variable values in SCTASK, but the variable values are not showing in the variable section of both RITM or SCTASK. Can somebody please help me how to...
How I can copy worknotes from Incident → Child Incidents and Incident Tasks
Hi So, I got this following challenge which requires me to attach a file to a form in SN but, store it outside of SN(I guess with API attachment). So, basically its not really attaching the file but only trigging a 3rd party app which enables me to ...
Hi All, We have a custom table called u_email_client and here we have a filed called u_status. The requirement is whenever the insert is happening that time it should be set u_status choice list to Received(this Received choice list option is alrea...
Hi All, my requirement is to hide UI action button based true/ false field . Please help me on this . I have written UI Action condition but its not working . Thanks, Suresh.
Hi all, I am currently trying to search for a change-number or change-sysID with an underlying task-Number of the change. I am trying this with GET Change, however I am not able to find the correct solution. curl "https://instance.servicenow.com/api/...
Hello, OOTB three tables are used for Request module: REQ, RITM and SCTask. We would like to simplify that, because we don't need multiple RITM in a same REQ, so I want to suggest to use RITM and SCTask tables only. Is my approach good? Do you have a...
What is the difference between PDI and the formal instance? After I try some features in PDI, I would like to upgrade to a formal version. What should I do? Does the data remian accessible in formal version?
Hi all, I would like to have my Configuration Items in my incident form show only those CI that are related to the Business service selected via CI Relationships or in other words show only those CI's as references that are the Child of the selected ...
Dear Community members, We are looking to get report/dashboard on tracking Change Request which had status changes. For example from "Asses" to "New". The requirement would be to see total number of changes who had status changes. Usually if Change R...
How do I amend/change the dates and times that are incorrectly stated on their Incident list. TQ
VIP indicator to be enabled within Agent Workspace Incident form. In the platform, the incident form shows VIP when the caller is set up as a VIP user. I need this option to show in Agent Workspace. Where do I need to go to configure this to show in...
Hello, I have custom standard template which we use and whenever we apply this template some of the fields are getting read only, this is not the case with Normal and Emergency. Also, It wasn't like that earlier, it used to work fine but from past fe...
