Resolved! how to send a static pdf attachment in notification
i have a pdf attachment, want to send that attachment in notification created notification in workflow how can we achieve this
Forum Posts
Resolved! Need to trigger reminder notifications on 5,6,7 days when the state doesn't change from assigned to review on the custom table and it is not associated to task table
Need to trigger reminder notifications on 5,6,7 days depending on the due date custom field when the state doesn't change from assigned to review on the custom table and it is not associated to task table
When i am writing a client script on NOne option to clear the values its not working.
I have written On change client script when None Is selected to clear the options but its not working .please find the script below. function onChange(control, oldValue, newValue, isLoading) { if (newValue == ' ') { g_form.clearOptions('which_state_...
How to test the below on Before insert Business Rule Script and please explain ?
function onBefore(current, previous) { var gr_cf = new GlideRecord('u_causal_factors'); gr_cf.addQuery('u_task_reference',current.u_problem); //gr_cf.addNullQuery('u_rca'); gr_cf.query(); while(gr_cf.next()) { gr_cf.u_rca = current.sys_id; gr_cf.upd...
Using record producer i need to submit demand form request
Hi I have requirement like I have created one demand request form using tables and created one Record producer with same name "Demand request". If i submit the record producer request need to auto create new demand request in table with all fields...
Resolved! how to revert a form layout changes
Hello Team, I have removed few fields from Default form Layout of the incident table.I wanted to revert the changes to previous but i could not due to security issues. Kindly help me on how can I get the default form Layout of the Incident form.
Resolved! Customer hardware models not displaying in the Service Portal.
Hello! We have a strange issue occurring. We have a customer that is wanting to order hardware from the service catalog. When the user doing the ordering as a licence, they see the hardware models. But if the user doing the ordering does not have...
How to fetch 1st occurence of "Opened By" user for every month applied on "Interaction" table
I want to create a report (For the Walk Up Records) in which I have to display how many users created walk up records for the 1st time per month.Eg. In November month User A and User B created walk up records for the first time. So,in report, Novembe...
Resolved! Export full catalog items
Hi, I'm trying to export catalog items using ServiceNow guru's solution (https://www.servicenowguru.com/system-definition/exporting-service-catalog-items-step/) However I've a few issues with it: there seems to be an issue with the processor getti...
Trying to do the color code for a field value
Can someone help me with switch statement here or find what i am doing wrong below: i think i am not using the correct format in my second switch statement i can set the color for STATUS field but not for BIMPACT field, any help is appreciated. (func...
User gets logged out immediately
Auser attempts to login to the serviceportal and i immediately logged out. User account is active and email is correct. What could be causing thi issue?
currency field versus decimal field
Hi all, We are storing cost information of certain products in a custom table in USD. For foreseeable future, the cost will not be in any other currency. For now, we have stored it in decimal fields but we are considering changing the field type to...
Duplicate records getting created in servicenow after an update in AD
Helo Experts, Recently we are facing a different issue in Servicenow. When there is an update in User's profile like name or email in AD, a new record is been inserted instead of updating. For eg: A users surname was changed from Jodie Wyatt to Jodie...
Trigger a notification after 10 days of task creation
Hello, I have a requirement to send a notification to the user if catalog task is not completed,10 days after the catalog task is created. How can I achieve it using business rule or workflow? Please could anyone help me with it. Thanks in advance
Create Outage in Change Management
Hi All,I am using create outage functionality in Change Management. However my requirement is that it should be enabled only at Implement Phase.Please suggest solution.Thanks in advance.Punit Chourey