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Resolved! Can't remove 'admin' role from users

Hi all, I am trying to remove 'admin' role from some users in my personal instance. but when I go to roles -> admin and select a user to delete, the option 'remove user access from table' is greyed out. I tried a few options but I couldn't find out h...

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Oliver13 by Mega Guru
  • 4395 Views
  • 5 replies
  • 4 helpfuls

Resolved! virtual agent - script to show a setup topic

Hi,   For the VA chat bot, I ask the user is there anything else they need help with? If they select "yes" , i want to repeat the setup topic instead of the topics. I need help with a script to show "the setup topic" again. Similar to show all topics...

Krissy by Giga Guru
  • 1502 Views
  • 1 replies
  • 0 helpfuls

How to hide Service Catalog Category from Service Portal?

Hi All, How can hide a service catalog category ( Standard changes )  from service portal. Initially I hide it using 'Not available for' related list from "sc_category" table but it is restricting the users from creating standard change from Incident...

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MH3 by Tera Contributor
  • 2179 Views
  • 4 replies
  • 2 helpfuls

Resolved! VIrtual agent chatbot - keywords search issue

Hi all , In the virtual agent chatbot ,is it possible to edit the sentence "Please type your request " in the search box? . Because if incase the end-user type a request of his choice in "please type your request " box ,it says "I am sorry but I didn...

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diNesh_M by Tera Contributor
  • 2433 Views
  • 9 replies
  • 3 helpfuls

Resolved! How to delete all of the CMDB_CI data

We have the need to delete all of the CMDB_CI's in our DEV instance so we can test a new data source for CMDB. I have this script from the past and wanted to see if it will work now. var gr = new GlideRecord('cmdb_ci');gr.query();gr.deleteMultiple();

John H1 by Tera Guru
  • 2130 Views
  • 2 replies
  • 0 helpfuls

Record producer creating duplicated records

Hello Everyone, I'm trying to create a normal change request from a Record Producer. When I do, it just create multiple records. After many tests and validations I realized that Servicenow is creating one empty change request for each approver added ...

raphaelm2 by Tera Contributor
  • 1474 Views
  • 6 replies
  • 0 helpfuls

Resolved! Archiving old user reports

Is there a way to archive old reports (not PA) that have not been used for <6 months? These reports are from across different tables and database sources.