Hi I have a requirement to hide the annotation message that pops up in the change form under schedule tab stating: Planned start date and Planned end date are the requested change window This needs to be hidden if the type of the change is retrospe...
Hi Team, Am facing one issue while converting Currency from MOP to EUR. I have checked : MOP Record is available in fx_currency_instance table. I am able to convert currency from other to EUR except MOP. Please find the below screenshot for your re...
Hi All, I have : 1) Display BR : Used to check whether current logged in user is a member of particular group or not. And it stores the value in scratchpad and send it to the client side. 2) OnChange CS : Based upon the scratch pad value, if it is tr...
Hi , I have a requirement when Problem Record moves from state "Fix in progress" to "Resolved" it needs to check the condition ie..,When the Problem task is Open then the Problem record will not move from "fix in progress" to "Resolved" and display ...
I have requirement like Need to populate RITM Variables in service portal Approval record, Now i can see only RITM fields data in portal Approval record.
i created to Wait for condition wait 4 task state change to Completed. but it is not working. Not able to find the issue. anyone can suggest ?
I am looking to use the Bulk CI changes feature but I am unsure how the Proposed Change fields are supposed to be added to the change form. Within the ServiceNow documentation it refers to how to configure CI changes and gives an example of how Pro...
We have a requirement to auto capitalize text entered by IT staff when submitting a catalog item. We use integration hub and are using it to create AD groups from submission of a catalog item but to keep our standard of Active Directory we need the t...
Please let me know if the code is correct?
Trying to make a change unable to be moved from implement to review unless all tasks are closed. I created a Dictionary override on the state so the state field is read only. This allows only the UI action to be used to progress the change. Im stuck ...
Hi Team, I have a requirement, when the items are ordered using cart functionality single request is created with multiple RITM records in such case I need to clear the 'Requested for' on request level. Is there any way i can count the number of RIT...
i want to populate caller and email with using client script only ?
how to get the product information about ticket management through REST API and Amazon SDK and GraphQL to get create/update/delete ticket information.
How to restrict only ITIL user to edit filter condition ? Incident form in Related list under on specific related list where ITIL user can edit the filter but for those filter condition should be Read only for ITIL role then others
Default Attachment must accept only excel document, if other is selected then it should show pop-up message.
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